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  1. #1

    nickyr's Avatar
    Member Since
    Nov 01, 2007
    Location
    Swansea - South Wales
    Posts
    762
    Specs:
    late 2012 IMac 27", early 2015 MBPr, early 2014 MBA, mid 2010 MB (10,11.5), iPhone 6 (iOS 9).
    BT Infinity with Airport Extreme
    Today we had BT Infinity installed at home and it has resulted in vastly improved speeds.

    However, the way the engineer has connected it up means that the BT modem is connected to their Home Hub which in turn connects to my AEBS.

    I've turned the Home Hub wireless off so the only signal is from my AEBS. However, when I open Airport Utility, my AEBS cannot be found as it is says it's not configured.

    I've connected the AEBS direct to the modem and then wired it to my iMac, but still can't access it via AU. It'll only work when wired through the Home Hub.

    Has anyone set up their AEBS with the BT Infinity modem and could point me in the right direction to get it to work? AEBS firmware is the latest 6.3 release.
    Johann Gambolputty de Von Ausfern....


  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,868
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    You can connect the Extreme direct to the modem, Ensure the ethernet cable is connected to the Extremes WAN port.

    Once that's done I'd suggest resetting your Extreme and make sure Airport Utility is up to date.

    Now connect to the Extreme wirelessly or by cable and go to the Internet tab. You'll need to enter the following:

    account name: bthomehub@btbroadband.com
    use one space as the password as it can't be left blank but isn't required
    disconnect if Idle: never
    You can leave the DNS settings blank
    network router Mode: DHCP and NAT

    configure the wireless however suits you.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3

    nickyr's Avatar
    Member Since
    Nov 01, 2007
    Location
    Swansea - South Wales
    Posts
    762
    Specs:
    late 2012 IMac 27", early 2015 MBPr, early 2014 MBA, mid 2010 MB (10,11.5), iPhone 6 (iOS 9).
    Thanks mrplow - that's excellent.

    Except - if I remove the ethernet cable between my AEBS and my iMac, I lose connection (all other clients can access wirelessly however). While this is not a huge issue as my iMac is right by my router I'd prefer to retain wireless capability.

    Also, I couldn't find any field asking "disconnect if idle"

    Thanks again but if you could help out on the above that would be great

    Nick
    Johann Gambolputty de Von Ausfern....


  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,868
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    You can ignore the idle setting.

    So can you not connect wirelessly at all?

    Can you 'see' the wireless network?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  5. #5

    nickyr's Avatar
    Member Since
    Nov 01, 2007
    Location
    Swansea - South Wales
    Posts
    762
    Specs:
    late 2012 IMac 27", early 2015 MBPr, early 2014 MBA, mid 2010 MB (10,11.5), iPhone 6 (iOS 9).
    yes - I can see my network.

    And I can connect to the internet (sorry - didn't think I could) on my iMac - but when the ethernet cable is removed, Airport Utility isn't finding me AEBS - just a spinning wheel.
    Johann Gambolputty de Von Ausfern....


  6. #6

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,868
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Ok, so you have wireless network/internet working on your iMac but you can't configure the extreme through Airport Utility? Although you must be connected to it.....

    Is the firmware up-to-date on the Extreme and is Airport Utility up-to-date?
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  7. #7

    nickyr's Avatar
    Member Since
    Nov 01, 2007
    Location
    Swansea - South Wales
    Posts
    762
    Specs:
    late 2012 IMac 27", early 2015 MBPr, early 2014 MBA, mid 2010 MB (10,11.5), iPhone 6 (iOS 9).
    That's about it.

    I can access and configure it via ethernet, but not wirelessly - even though I can connect to it wirelessly to access the internet.

    Running AU 6.3 - firmware (version) is 7.6.3

    If I look in network preferences, I have green lights next to ethernet and wi-fi connections.
    Johann Gambolputty de Von Ausfern....


  8. #8

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,868
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Air 2, New AppleTV (4?)
    Try resetting your network configuration completely:

    In Finder go to:
    yourMacHD/Library/Preferences/SystemConfiguration/preferences.plist

    Rename the preferences.plist to preferences.old

    Restart your Mac

    Attempt to reconnect to your network and try Network utility again

    If that doesn't work then do the same thing but for the whole SystemConfiguration folder that the above plist is in.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  9. #9

    nickyr's Avatar
    Member Since
    Nov 01, 2007
    Location
    Swansea - South Wales
    Posts
    762
    Specs:
    late 2012 IMac 27", early 2015 MBPr, early 2014 MBA, mid 2010 MB (10,11.5), iPhone 6 (iOS 9).
    Thanks - will give that a go over the weekend
    Johann Gambolputty de Von Ausfern....


  10. #10

    nickyr's Avatar
    Member Since
    Nov 01, 2007
    Location
    Swansea - South Wales
    Posts
    762
    Specs:
    late 2012 IMac 27", early 2015 MBPr, early 2014 MBA, mid 2010 MB (10,11.5), iPhone 6 (iOS 9).
    Decided to leave it wired for now!
    Johann Gambolputty de Von Ausfern....


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