04-17-2012, 02:14 AM

I have an iMac and I just recently upgraded to Snow Leopard two weeks ago. But last week, I started experiencing an issue with Safari. Apparently, from time to time, Safari will unexpectedly quit due to a certain plugin known as UltraLinguaES.tmp

It happens about 5-10 times a day. I have attempted to remove this plugin, but I can't seem to find it. The Console application told me that it is located in Library > Safari > Application Support but it is nowhere to be found. I also tried typing it in my computer's search box and got nothing.

So I don't know what to do now. I don't even know why I have that plugin, apparently it had something to do with language translation or whatever, which I don't really need.

Any advice on what I should do?

04-17-2012, 02:29 AM

mmm my first question would be - where did you find it? if i do a search on google it gives me a lot of weird sites with cracks and such. for what is that thing?
is this the correct support site? Ultralingua

if so - maybe give them a shout and ask how to remove it?

04-17-2012, 09:24 AM

So sorry you're having trouble!

We do have a completely legit translation bookmarklet that you may have installed at some point, but we haven't heard of it causing trouble like this before.

Please email escalate@ultralingua.com for immediate support. We'll help you get this sorted out. You can also visit Support | Ultralingua for general help, but we don't have anything posted in our FAQ about this since it hasn't come up before.

Again - really sorry about the trouble. I'm sure we can get this resolved soon.

Have a great day!

Ashleigh

04-19-2012, 01:46 AM

I'd hate to say I'm losing hope but I e-mailed the issue to Ultra Lingua and they're clueless. They've never heard of a plugin called UltraLinguaES.tmp before. I tried reinstalling Safari 5.1.5 too from the Snow Leopard CD but now I'm back to square one. Firefox works fine, but I love my Safari.

Maybe it would help if I post some of the error message I keep getting. Mind you this is just a clip of it, it's a really long message:

Safari had unexpectedly quit due to .UltraLinguaES.tmp

Process: Safari [149]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.5 (6534.55.3)
Build Info: WebBrowser-75345503~2
Code Type: X86-64 (Native)
Parent Process: launchd [106]

PlugIn Path: Library/Application Support/.UltraLinguaES.tmp
PlugIn Identifier: .UltraLinguaES.tmp
PlugIn Version: ??? (???)

Date/Time: 2012-04-19 01:40:12.887 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 9221 sec
Crashes Since Last Report: 1
Per-App Interval Since Last Report: 8208 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 791509E1-AF0A-4300-8CBF-204DC99511F2

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1

Application Specific Information:
abort() called

Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff81251d7a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff812523ed mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff8722a902 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff87229d8f CFRunLoopRunSpecific + 575
4 com.apple.HIToolbox 0x00007fff804407ee RunCurrentEventLoopInMode + 333
5 com.apple.HIToolbox 0x00007fff804405f3 ReceiveNextEventCommon + 310
6 com.apple.HIToolbox 0x00007fff804404ac BlockUntilNextEventMatchingListInMode + 59
7 com.apple.AppKit 0x00007fff88997eb2 _DPSNextEvent + 708
8 com.apple.AppKit 0x00007fff88997801 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9 com.apple.Safari.framework 0x00007fff817d5b48 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 177
10 com.apple.AppKit 0x00007fff8895d68f -[NSApplication run] + 395
11 com.apple.AppKit 0x00007fff889563b0 NSApplicationMain + 364
12 com.apple.Safari.framework 0x00007fff81992e6a SafariMain + 200
13 com.apple.Safari 0x0000000100000f1c 0x100000000 + 3868

Thread 1 Crashed:
0 libSystem.B.dylib 0x00007fff81321395 usleep$NOCANCEL + 0
1 libSystem.B.dylib 0x00007fff81340a00 abort + 93
2 libstdc++.6.dylib 0x00007fff89fd85d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff83e3cb4d _objc_terminate + 120
4 libstdc++.6.dylib 0x00007fff89fd6ae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff89fd6b16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff89fd6bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libstdc++.6.dylib 0x00007fff89f92a3e std::__throw_length_error(char const*) + 127
8 libstdc++.6.dylib 0x00007fff89fbd3fe std::string::append(char const*, unsigned long) + 82
9 .UltraLinguaES.tmp 0x0000000100082cbb dylibmain + 3599
10 com.apple.CFNetwork 0x00007fff869d2dd7 HTTPReadFilter::readHeaderBytes(StreamReader*, unsigned char, unsigned char*, long, CFStreamError*) + 421
11 com.apple.CFNetwork 0x00007fff869d3d4c HTTPReadFilter::canReadNoSignal(StreamReader*, CFStreamError*, unsigned char) + 110
12 com.apple.CFNetwork 0x00007fff8698152c HTTPReadFilter::streamCanRead(__CFReadStream*) + 90
13 com.apple.CFNetwork 0x00007fff869816a2 HTTPReadFilter::socketReadStreamCallback(unsigned long) + 122
14 com.apple.CFNetwork 0x00007fff86981613 HTTPReadFilter::_httpRdFilterStreamCallBack(__CFRe adStream*, unsigned long, void*) + 49
15 com.apple.CoreFoundation 0x00007fff8728c343 _signalEventSync + 115
16 com.apple.CoreFoundation 0x00007fff8728c2b4 _cfstream_solo_signalEventSync + 116
17 com.apple.CoreFoundation 0x00007fff8728c1f4 _CFStreamSignalEvent + 740
18 com.apple.CFNetwork 0x00007fff869d68d7 SocketStream::dispatchSignalFromSocketCallbackUnlo cked(SocketStreamSignalHolder*) + 45
19 com.apple.CFNetwork 0x00007fff8696b12c SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 224
20 com.apple.CFNetwork 0x00007fff8696b016 SocketStream::_SocketCallBack_stream(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 96
21 com.apple.CoreFoundation 0x00007fff87254bba __CFSocketDoCallback + 634
22 com.apple.CoreFoundation 0x00007fff872545bb __CFSocketPerformV0 + 315
23 com.apple.CoreFoundation 0x00007fff8722c3d1 __CFRunLoopDoSources0 + 1361
24 com.apple.CoreFoundation 0x00007fff8722a5c9 __CFRunLoopRun + 873
25 com.apple.CoreFoundation 0x00007fff87229d8f CFRunLoopRunSpecific + 575
26 com.apple.CFNetwork 0x00007fff869841fc HTTPNetStreamInfo::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 278
27 com.apple.CoreFoundation 0x00007fff8721a05c CFReadStreamRead + 748
28 .UltraLinguaES.tmp 0x0000000100082c66 dylibmain + 3514
29 com.apple.CFNetwork 0x00007fff869d5fe0 HTTPReadStream::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 82
30 com.apple.CoreFoundation 0x00007fff8721a05c CFReadStreamRead + 748
31 .UltraLinguaES.tmp 0x0000000100082264 dylibmain + 952
32 .UltraLinguaES.tmp 0x0000000100081198 0x10007a000 + 29080
33 .UltraLinguaES.tmp 0x0000000100081f46 dylibmain + 154
34 .UltraLinguaES.tmp 0x000000010008459d dylibmain + 9969
35 .UltraLinguaES.tmp 0x000000010008951c ksyms + 202
36 libSystem.B.dylib 0x00007fff8128afd6 _pthread_start + 331
37 libSystem.B.dylib 0x00007fff8128ae89 thread_start + 13

Thread 2:
0 libSystem.B.dylib 0x00007fff8128ca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81290881 _pthread_cond_wait + 1286
2 .UltraLinguaES.tmp 0x000000010008968d ksyms + 571
3 libSystem.B.dylib 0x00007fff8128afd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff8128ae89 thread_start + 13

Thread 3:
0 libSystem.B.dylib 0x00007fff8128ca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81290881 _pthread_cond_wait + 1286
2 .UltraLinguaES.tmp 0x000000010008968d ksyms + 571
3 libSystem.B.dylib 0x00007fff8128afd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff8128ae89 thread_start + 13

Thread 4:
0 libSystem.B.dylib 0x00007fff8128ca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81290881 _pthread_cond_wait + 1286
2 .UltraLinguaES.tmp 0x000000010008968d ksyms + 571
3 libSystem.B.dylib 0x00007fff8128afd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff8128ae89 thread_start + 13

Thread 5:
0 libSystem.B.dylib 0x00007fff8128ca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81290881 _pthread_cond_wait + 1286
2 .UltraLinguaES.tmp 0x000000010008968d ksyms + 571
3 libSystem.B.dylib 0x00007fff8128afd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff8128ae89 thread_start + 13

Thread 6:
0 libSystem.B.dylib 0x00007fff8128ca6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff81290881 _pthread_cond_wait + 1286
2 .UltraLinguaES.tmp 0x000000010008968d ksyms + 571
3 libSystem.B.dylib 0x00007fff8128afd6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff8128ae89 thread_start + 13

04-19-2012, 08:59 AM

vigossi,

I sure hope there is, I really don't wanna give up my Safari. Whatever this thing is though it started after I upgraded to Snow Leopard.

I did try a couple of experiments though. If you look at the beginning of my error message, it gives you two different file paths. The first is the Safari path which is /Applications/Safari.app/Contents/MacOS/Safari. I tried typing that into my web browser and I get a black webpage with nothing in it.

Then there's the PlugIn Path which is Library/Application Support/.UltraLinguaES.tmp. I typed that into my browser and get the same thing, a black webpage.

Now, when I physically click to go to the Safari path above, I go to applications and see the Safari icon but the only way I can to the last part (Contents/MacOS/Safari) is by holding Ctrl and clicking on the Safari icon and it will show me the Contents. When I open MacOS in the contents it shows me another Safari icon which happens to a Unix file. I figured this is where the problem is since its mentioned in the error message, I tried putting it in the trash without emptying it but I couldn't re-open my regular Safari anymore, so I took it back out :-(

As for the PlugIn Path, when I go to Library then Application Support, there is NOTHING under the name .UltraLinguaES.tmp so I have no idea what its talking about.

04-19-2012, 03:35 PM

I'm sorry we haven't seen this before. We'll help you figure it out the best we can.

Here are some instructions which might be helpful in removing the extension: How to Remove Safari Plug-ins

We will keep investigating it on this end and see if we can pinpoint the problem.

Ashleigh

04-21-2012, 03:30 AM

Great news everyone!

Since it appears this was a hidden file, I researched how to find hidden files on a mac. I downloaded a mac program called Hidden Files and it immediately showed me every hidden file on my computer. So I went to the location of .UltraLinguaES.tmp and deleted that sucker. So now it's gone. It was some type of unix file, not sure why Mac thought of it as such importance to keep it hidden but now it's gone.