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  1. #1


    Member Since
    Dec 05, 2009
    Posts
    69
    Urgent: USB mobile Internet problem
    I am using a USB dongle in order to access the Internet via the local mobile service. Had it working very well earlier yesterday.

    Unfortunately I cannot get access at this stage. Error message indicates that device has been disconnected or unavailable.

    I had zapped the app, reinstalled etc. But problem persists.

    Any pointers to get this resolved? This is quite an urgent matter.

    Kind regards.

  2. #2

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,910
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    If it's urgent I'd suggest contacting the supplier/carrier direct.

    Aside from that please post back with which Mac you have, which version of OSX, which make/model of dongle and carrier you're using.
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

  3. #3


    Member Since
    Dec 05, 2009
    Posts
    69
    Mrplow,

    I am sitting in a small crew camp many kilometers removed from the service provider. In Africa on Lake Abert on the Uganda/DRC border.

    Running 10.7.2 on a 2011 13" MBP using a MTN (service provider) dongle. The USB dongle is a Huawei model E156G.

    Hope that information might help.

    Regards.

  4. #4

    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,910
    Specs:
    27" iMac i7 (2011) 10.11, Mac Mini i5 (2014), iPhone6s, Apple Watch, iPad Pro 9.7, AppleTV (4)
    I appreciate your location is remote from the provider but if you have mobile data coverage I'm guessing you'll be able to call them.

    Aside from failure of the hardware if nothing else has changed on the machine then the issue is most likely a service provider issue and not something local.


    If you're unable a contact the supplier you can do a limited amount of debugging (some of which you've tried:
    - uninstall/reinstall
    - check in Network to see if the device is listed
    - reset your network settings
    Not been around these parts for a while. Trying to change that . .

    Please use the reputation system if you think you've been helped - bottom left of this post

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