Results 1 to 8 of 8
  1. #1


    Member Since
    Aug 22, 2011
    Posts
    4
    Connectivity Problems
    Hello, I am trying to help out a friend with his Macbook Pro.

    I am trying to get his computer to connect to the internet via ethernet. I have successfully connected two other laptops, a dell and macbook from the same location with no issues. It is set up to connect automatically and under diagnostics it shows ethernet, network settings and ISP are connected (green light). The internet and server however fail to connect. I have restarted the computer with the ethernet cable plugged and unplugged multiple times. I have manually assigned IP addresses that should work and work with other computers. (I know i cant have two of the same IP addresses on the same server, but ensure that i remove the comp from the network before putting in the same IP elsewhere.) Airport mode is switched off.

    What has me most confused it that it get assigned an IP address, see the network, and shows the correct domain but still will not connect.

    Is it possible that there is something wrong with the computer? Or is there a setting that I am missing?

    Any help would be appreciated,

    Thanks,

    Scott

  2. #2

    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    Have you tried configure IPv4 using DHCP ?
    Also if he has any AV software disable it and the firewall if enabled.

  3. #3


    Member Since
    Aug 22, 2011
    Posts
    4
    thanks for the quick reply.

    Yea i have tried configuring the IPv4 using DHCP. The firewall is disabled and he is not running any anti-virus software. Its just strange it wont connect. I get the same IP address everytime I reconfigure which I think its supposed to do.

    IP address: 10.19.23.110
    Subnet: 255.255.255.0
    Router:10.19.23.1
    DNS:8.8.8.8
    Domain: Enforcer.public

  4. #4

    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    Will it connect wireless ?
    will it connect at a different location ?
    Go to System preferences >Network >Assist Me >Diagnostics then follow the path it should suggest a fix.

  5. #5


    Member Since
    Aug 22, 2011
    Posts
    4
    osxx

    We dont have wireless here (currently on a ship), and no i cannot get it to connect to different locations around the boat that work with other computers.

    The diagnostics keeps telling me to restart my server but I cannot do this because I will shut down connections to the entire ship. Also, I know its not a problem with the network because every other computer I plug in connects at that location. This is a frustrating one. ha. But I do appreciate the help.

    Thanks

  6. #6

    baggss's Avatar
    Member Since
    Oct 10, 2004
    Location
    Margaritaville
    Posts
    10,320
    Specs:
    3.4 Ghz i7 27 in iMac (2012), 3.4 Ghz i7 MacBook Pro (2015), iPad Pro (2014), iPhone 6+
    Do the network settings such as Subnet, Router, DNS and Domain match what you see on the Macbook when it connects to the network?


  7. #7


    Member Since
    Aug 22, 2011
    Posts
    4
    Baggs thanks for the reply

    Yes I can take the a different macbook and connect it, then I can try the same exact settings (ip, subnet, router, dns) on the one that is giving me trouble and it will not connect. It can see the network, just wont give me internet access. I am about to float test this thing. lol

  8. #8

    baggss's Avatar
    Member Since
    Oct 10, 2004
    Location
    Margaritaville
    Posts
    10,320
    Specs:
    3.4 Ghz i7 27 in iMac (2012), 3.4 Ghz i7 MacBook Pro (2015), iPad Pro (2014), iPhone 6+
    My guess is that the Airport card in that particular machine may have a problem. It would explain all of this. Try with another wireless network when you have the opportunity, but I wouldn't be surprised if the issue persists You might want to have it looked at by Apple when you have a chance.


Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Internet Connectivity Problems!! Help!!
    By BROB-AZ in forum Internet, Networking, and Wireless
    Replies: 2
    Last Post: 10-11-2011, 02:34 AM
  2. Connectivity Problems.
    By Uplift in forum OS X - Operating System
    Replies: 0
    Last Post: 06-17-2010, 04:30 AM
  3. Airport connectivity problems
    By kbster in forum Internet, Networking, and Wireless
    Replies: 3
    Last Post: 11-26-2009, 06:46 PM
  4. Internet connectivity problems.
    By FUNK1196 in forum OS X - Operating System
    Replies: 0
    Last Post: 05-24-2007, 12:53 AM
  5. Connectivity problems.
    By Batgirl in forum Switcher Hangout
    Replies: 5
    Last Post: 01-27-2006, 05:53 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •