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  1. #181

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,904
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by chscag View Post
    Sorry to hear that. So far Verizon has treated us well. And since I'm currently not on a contract with them I can go with another provider at any time. But to be honest, I've gotten used to the high speeds and unlimited bandwidth.
    I already miss their on-screen guide, which was HD and very easy to use. The DVR controls were also much better. Going back to Comcast is like stepping down from a modern computer to a Commodore 64. It gets the job done, but it's so archaic looking. I'll get used to it, I guess.

    If you do call them to get on a promotional rate, make sure you ask the person multiple times to give you the TOTAL, out-the-door, taxes and rental fees included, monthly cost. I had asked for this, but evidently I wasn't clear, because she quoted me without the tax, and this is what ultimately led to the bad blood. I ended up going to their so-called "executive escalation team", who, in essence, were only authorized to offer me a scant $120 correction for what was a $380 discrepancy (over the course of 2 years).

    When I called to cancel today, they asked me why I was leaving... and after explaining the whole story, the rep said something like "that is ridiculous, I'm so sorry to hear that you had all this trouble. You're right, they really ought to do better by their customers. Unfortunately, I hear stories like this too often. I'll have to mention your case in my next staff meeting".

    So, even their own reps know that the company has a significant issue with customer service and keeping their promises... but their management can't get it through their thick skulls.

    What's amazing to me is that dealing with Verizon Wireless is completely different. It's truly like they're completely separate companies. Anytime I've ever had to do anything with VZW, even those times we've had disagreements, they've always done right by me in the end.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  2. #182

    docx's Avatar
    Member Since
    Apr 30, 2012
    Location
    Wales, UK
    Posts
    420
    Specs:
    I Mac 27-inch 3.2 GHz Intel Core i5 24GB ram. MacBook Pro 13-inch 2.5GHz dual-core Intel i5 16GB ram
    BT Infinity.
    Attached Images Attached Images

  3. #183

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,504
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    That's smoking fast, real nice. Right now the fastest I can obtain with Verizon (my ISP) is their 50 MBS package. After that the rates are for business connections which go all the way up to 100 MBS. Very $$$.

  4. #184

    docx's Avatar
    Member Since
    Apr 30, 2012
    Location
    Wales, UK
    Posts
    420
    Specs:
    I Mac 27-inch 3.2 GHz Intel Core i5 24GB ram. MacBook Pro 13-inch 2.5GHz dual-core Intel i5 16GB ram
    Before I had BT Infinity which is FTTC I was getting speeds of below 3Mb/s.
    So its a massive improvement, but more expensive.

  5. #185

    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,904
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    After 7.... yes.... 7 calls to Comcast customer disservice, here is the new result....



    ...and I'm still not entirely certain that their craptastic WAP is actually disabled, though I can't detect a signal at the moment.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  6. #186


    Member Since
    Oct 30, 2010
    Location
    Blackburn, Lancs, North West England
    Posts
    321
    Specs:
    Mac Mini Aluminium running at 2.4 GHz.
    Download = 2.95 Mbps
    Upload = 0.37 Mbps
    Ping = 45 ms

    I have no idea what that means except to say that I run streaming video in full screen (70" LCD TV screen) with HD with very little buffering.
    The trouble with letting people like me loose on the interweb with a debit card is that I now have the latest Mac Mini Aluminium running at 2.4 GHz with 8 GB of DDR3 RAM, 320 HDD and OS X 10.6.5 all wired up to a 70" LED screen ...... And not the faintest idea of how to use it.

  7. #187

    SailingCyclops's Avatar
    Member Since
    Oct 21, 2013
    Location
    New York City
    Posts
    30
    Specs:
    Many Macs -Primary- Late 2012 iMac 27" 32 GB Memory 3.4GHz Core i7 750GB SSD Nvidia GeForce
    Thumbs up
    "They who would give up an essential liberty for temporary security, deserve neither liberty or security" - Benjamin Franklin

  8. #188

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,504
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    And what are you paying for those "warp" speeds?

  9. #189

    SailingCyclops's Avatar
    Member Since
    Oct 21, 2013
    Location
    New York City
    Posts
    30
    Specs:
    Many Macs -Primary- Late 2012 iMac 27" 32 GB Memory 3.4GHz Core i7 750GB SSD Nvidia GeForce
    I pay $89.95/Mo. It's a business class static IP Ultra 101/35 package. (Internet Only)
    "They who would give up an essential liberty for temporary security, deserve neither liberty or security" - Benjamin Franklin

  10. #190

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,504
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    That's not bad. For those speeds down here, Verizon would want a quart of blood each month.

  11. #191

    SailingCyclops's Avatar
    Member Since
    Oct 21, 2013
    Location
    New York City
    Posts
    30
    Specs:
    Many Macs -Primary- Late 2012 iMac 27" 32 GB Memory 3.4GHz Core i7 750GB SSD Nvidia GeForce
    Quote Originally Posted by chscag View Post
    That's not bad. For those speeds down here, Verizon would want a quart of blood each month.
    Yeah I know. The advantage here is that we have competition. Cable operators are fearful of Verizon FIOS which is an option here. So they have built-out DOCSIS 3.0 and made high-speed very attractive. There is also the option of high-speed ClearWire LTE service, which is not bad, but available practically everywhere in the city; another option is DSL.

    Competition for Internet access drives prices down and keeps nonsense like caps away.
    "They who would give up an essential liberty for temporary security, deserve neither liberty or security" - Benjamin Franklin

  12. #192


    Member Since
    Feb 05, 2012
    Posts
    27


    I have a 27" IMAC from 10/2009 and Airport Extreme.
    After my computer sits sits idle for a few minutes, my internet connection closes. I receive a message that I am not connected to the internet and after less than a minutes it says I am connected. Frequently web pages are very slow to open or even fail to open. I had Comcast come out and check their modem as my Airport Extreme seems to be working fine. Any ides what is going on?

  13. #193

    tiredretired's Avatar
    Member Since
    Oct 22, 2013
    Location
    Vermont
    Posts
    39
    Specs:
    i3 3.06 Ghz 8GB RAM 1TB HDD OS/X 10.11.2
    The older I get the more I realize it is worthless to worry about tomorrow when you are living today. Love your family and friends, live like there is no tomorrow.

  14. #194

    SailingCyclops's Avatar
    Member Since
    Oct 21, 2013
    Location
    New York City
    Posts
    30
    Specs:
    Many Macs -Primary- Late 2012 iMac 27" 32 GB Memory 3.4GHz Core i7 750GB SSD Nvidia GeForce
    Quote Originally Posted by Bonstrick View Post
    I receive a message that I am not connected to the internet and after less than a minutes it says I am connected.
    Get familiar with the lights on your cable modem when things are working, and see if they are different when you lose the connection. Does a green light turn red or amber? Does one start or stop flashing?

    If there is no difference in those lights, look into Airport Utility, see what Airport Extreme is doing. For instance; does your public IP change? These would be clues to solving the problem.
    "They who would give up an essential liberty for temporary security, deserve neither liberty or security" - Benjamin Franklin

  15. #195


    Member Since
    Feb 05, 2012
    Posts
    27
    SailingCyclops I checked the lights on my Comcast modem and that never changes. The IP address seems to always remain the same. But frequently when computer seems to have trouble connecting then when I use diagnostics I receive a connected message.
    When I click on the WiFi symbol on top right of computer I always see a twirling circle. Is that normal?
    Thank you for any assistance.

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