No internet

slim91 · slim91 #1 (**permalink**)

04-22-2010, 09:21 AM

Hi there! I have a brand new 13" macbook and I can't connect to the internet. It's successfully connected before but now it won't load anything. The other notebooks in my house can connect to the internet except for this new one, so I know the problem isn't the internet or the airport. Please help me out. Thank you!

osxx · osxx #2 (**permalink**)

04-26-2010, 09:22 AM

Does it show the name of your router in your drop down menu under the wi-fi icon.

slim91 · slim91 #3 (**permalink**)

05-02-2010, 03:37 AM

yes it does but doesn't want to connect for some reason.

Collin Bl · Collin Bl #4 (**permalink**)

05-02-2010, 04:22 AM

What device is doing the wireless network and did u set it up?

ahmed nana · ahmed nana #5 (**permalink**)

05-02-2010, 09:32 AM

hi there. Ive had exactly the same problem with my 13" macbook pro running snow leopard. I have a dlink router (G) connected via cable which connects fine with my mac mini running leopard and 2 blackberries as well as a windows laptop which all connect fine. With the macbook just keep getting timeouts with internet connection or pages loading extremely slowly. A few times, I keep getting asked for a WEP password (despite being connected to WPA PSK2) and on entering the correct password keep getting the message that the password is incorrect. I tried a number of things and finally might just have solved it. I did take it to the genius bar but got fobbed off as usual by the "genius" who felt it cant be an apple problem!
I think the problem is snow leopard and its difficulty handling anything other than apples own airport routers in particular WPA2 PSK encryption. I went through the usual stuff such as resetting the router which did not work. I also deleted all the router settings to default and reset the whole think but this did not work. Connecting through ethernet was fine so clearly it was a wireless issue.
Eventually, I changed wireless encryption from WPA2 PSK to WPA only. Changed the router channel and also the DHCP settings on the router to static from dynamic only for the macbook pro. This seem to have worked. 2 days and no connection problems so far.
Looking at various forums, there are issues with wifi and macbook pros dating back to 2008. No solutions from apple and no acknowledgement that there is or was a problem. I think snow leopard has a problem which apple probably quietly fixed on leopard with an update without acknowledging there was an issue.
So much for "it just works". Back to windows next time!

osxx · osxx #6 (**permalink**)

05-02-2010, 10:35 AM

Quote:

Originally Posted by slim91

yes it does but doesn't want to connect for some reason.

So you clicked on the padlock and it brought up a box asking for the password
and you entered the correct password (case sensitive) and it still did not connect?

slim91 · slim91 #7 (**permalink**)

05-02-2010, 01:35 PM

yes. i've entered the correct password to the wifi network I tried connecting to, it says it's connected but nothing seems to load when i try to open a webpage. After a few minutes the page will say that there's a problem with my internet connection, even though my signal bar is full.

osxx · osxx #8 (**permalink**)

05-02-2010, 09:24 PM

Have you tried assist me in network in system preferences.

slim91 #1 (permalink)
Member Since: Oct 25, 2006 Posts: 62	04-22-2010, 09:21 AM Hi there! I have a brand new 13" macbook and I can't connect to the internet. It's successfully connected before but now it won't load anything. The other notebooks in my house can connect to the internet except for this new one, so I know the problem isn't the internet or the airport. Please help me out. Thank you! :bomb:
	QUOTE Thanks

slim91 #7 (permalink)
Member Since: Oct 25, 2006 Posts: 62	05-02-2010, 01:35 PM yes. i've entered the correct password to the wifi network I tried connecting to, it says it's connected but nothing seems to load when i try to open a webpage. After a few minutes the page will say that there's a problem with my internet connection, even though my signal bar is full. :bomb:
	QUOTE Thanks

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osxx #2 (permalink)
Member Since: Jan 19, 2008 Location: houston texas Posts: 3,927 Mac Specs: 15 MacBook Pro 2009 32GB iPad 4 32GB iPhone 5 Apple TV 3 AEBS/AE	04-26-2010, 09:22 AM Does it show the name of your router in your drop down menu under the wi-fi icon.
	QUOTE Thanks

Collin Bl #4 (permalink)
Member Since: Apr 07, 2009 Location: Napier NZ Posts: 3,273 Mac Specs: 27 iMac i5, 2.4 C2D MBP & iMac 20, 1TB dual TC, AppleTV, iPh4	05-02-2010, 04:22 AM What device is doing the wireless network and did u set it up?
	QUOTE Thanks

ahmed nana #5 (permalink)
Member Since: May 01, 2010 Posts: 2	05-02-2010, 09:32 AM hi there. Ive had exactly the same problem with my 13" macbook pro running snow leopard. I have a dlink router (G) connected via cable which connects fine with my mac mini running leopard and 2 blackberries as well as a windows laptop which all connect fine. With the macbook just keep getting timeouts with internet connection or pages loading extremely slowly. A few times, I keep getting asked for a WEP password (despite being connected to WPA PSK2) and on entering the correct password keep getting the message that the password is incorrect. I tried a number of things and finally might just have solved it. I did take it to the genius bar but got fobbed off as usual by the "genius" who felt it cant be an apple problem! I think the problem is snow leopard and its difficulty handling anything other than apples own airport routers in particular WPA2 PSK encryption. I went through the usual stuff such as resetting the router which did not work. I also deleted all the router settings to default and reset the whole think but this did not work. Connecting through ethernet was fine so clearly it was a wireless issue. Eventually, I changed wireless encryption from WPA2 PSK to WPA only. Changed the router channel and also the DHCP settings on the router to static from dynamic only for the macbook pro. This seem to have worked. 2 days and no connection problems so far. Looking at various forums, there are issues with wifi and macbook pros dating back to 2008. No solutions from apple and no acknowledgement that there is or was a problem. I think snow leopard has a problem which apple probably quietly fixed on leopard with an update without acknowledging there was an issue. So much for "it just works". Back to windows next time!
	QUOTE Thanks

osxx #8 (permalink)
Member Since: Jan 19, 2008 Location: houston texas Posts: 3,927 Mac Specs: 15 MacBook Pro 2009 32GB iPad 4 32GB iPhone 5 Apple TV 3 AEBS/AE	05-02-2010, 09:24 PM Have you tried assist me in network in system preferences.
	QUOTE Thanks

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