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Internet, Networking, and Wireless Discussion of networking, internet, and wireless including Apple's Airport products.

I lost both ethernet and wireless Internet


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TheDiceMan

 
Member Since: May 21, 2008
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Last night, I lost both ethernet and wireless Internet. Trying to sort it today it seems that my lovely ISP do not offer os x support (brilliant!)

so in my fiddling I have green lights on my router - Ethernet (occasionally flashes), dsl and Internet.

Into safari, and network diagnostics - I have green for Ethernet, network settings and ISP. Red for Internet and server

Connecting the Ethernet to my xbox I get 'can't obtain an ip address from your router or modem' error

Additionally, when I bootcamp and ipconfig I get an ip of 169.254.100.225, but am told by my ISP that it should be 192.168.1.64

I'm completely lost and am researching by iPhone - I know this a mess of information but my ISP are useless

'elp!

:watery smile:
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Raz0rEdge

 
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OK..a few things..looks you have a DSL modem and a router there..and your Mac, XBOX connected to the router...OK..

First things first, turn off the router and DSL modem. Let them stay off for a couple of minutes, turn on the DSL modem first and let it fully come up into it's idle state and then power up the router..

The router is going to be handing your devices address, from the fact that you mention 192.168.1.64 (not sure why claim that particular address) the router is likely going to be at 192.168.1.1..

Once the router/DSL modem have been power cycled, check if your Mac can get an IP address and if it's 192.168.1.xx..if so, try to get out to the Internet. If that doesn't work, open up Safari and head to http://192.168.1.1 which should the admin page for the router, go to the Status tab and see if it got an IP address from your ISP through the DSL modem..if not, that's your FIRST issue you need to the ISP to resolve.

Also, please respond back with your router brand name so that we can better help you with that..

Regards
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deus_ex_machina

 
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plug directly into your router with Ethernet and access the settings with a web browser.

Let us know brand of router, ISP, etc. to better help
No OSX support is a lame excuse - these issues are router/network related.

Have they worked before?
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TheDiceMan

 
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Thanks guys, your help is very much appreciated - I couldn't agree more deus, very poor - plus they've outsourced their tech support - so you just end up getting a script reading imp!

Anyway, i'm using and have been using a speedtouch 585 for, at the very least 18 months - all working normally till last night. The speedtouch plugs directly into the asdl box in the hall. From the speedtouch I have Ethernet'd the xbox and wifi my MacBook.

So I've cycled the equipment, no Internet and I alsocannot log onto my router 'safari can't open the page 192.168.1.1 because the server where this page is located isn't responding'

all green lights on router still on :s
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Raz0rEdge

 
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Assuming this is your router, it looks like 192.168.1.254 is the management page, so give that a shot. If you haven't change the username/pw already, it supposed to be Administrator and no password..

Once you hopefully get in, poke around and see if you can get to the status page showing what the router is getting the DSL box..

Regards
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TheDiceMan

 
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The same 'the server where this page is located isn't responding' message

would this indicate a temporary fault at ghe ISPs end?

Additionally, in network, it seems I have a 'self assigned ip and will not be able to connect to the internet'
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Raz0rEdge

 
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Ahh..OK..try this, set your Mac to an IP address of 192.168.1.50 and then attempt to contact the router at 192.168.1.254..

A quick explanation of what's going on here..the DSL box is your conduit to the ISP, your router will be the device that talks to your ISP through the DSL box and should get an IP address that's internet (world) accessible and this is given out by the ISP..

The router then will hand out internal (Class-C) IP addresses to any device downstream (in your case, the XBOX and Mac) and these can be 192.168.x, or 10.0.x, and so on. These are not world accessible, but basically the router will take a request from an machine with the internal IP address, and send it out to the Internet using the ISP-given external IP address, once the response comes back in it will send it back to the internal IP address that made the request..

So what I'm having you do is to confirm that you got your external IP address from the ISP and this is something they can help you with if you aren't getting the address. If you're getting the address, but your router is misbehaving, unless they gave you the router they're not obligated to help you, so you'll have to work with us on the forums on that..and eventually anything Mac-specific..though since the XBOX is having issues, my guess is that your router may have gone kaput..

Regards

Regards
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TheDiceMan

 
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Thanks, I set the macs ip and tried to log onto the router, but again, received the unresonsive server message

I'm going to ring ISP now try and get them to replace the router

incidently, if I were to buy an airport express, despite it being brand new - would it still present these problems? Do they need to be cleared up at the ISP end or a straight simple replacement would suffice?

EDIT: Fobbed off by ISP "tried to renew the ip" by ipconfig etc

They say it's the laptop, bollocks it is though
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