Results 1 to 5 of 5
  1. #1


    Member Since
    Aug 27, 2009
    Posts
    2
    Connecting to college network
    My son purchased a new MacBook about a month ago - before going off to college. Until going to the campus, he only used a wireless connection to the Internet - with no problems. Once at college, he has been unable to connect to the Internet via the college's network using the Ethernet cable provided. The school's IT people and a call to Apple have not solved the problem. Does anyone have any ideas?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,486
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Unless the school has some sort of encryption scheme and password for their network, connecting via ethernet should be easy.

    Open System Preferences, Network. Select Ethernet from the list.

    "Configure": Select "Using DHCP"

    "DNS Server" Your son will need to obtain the primary and secondary addresses from his school IT (unless they're automatic).

    Click on the "Advanced" button and select "TCP/IP" from the top menu.

    "Configure IPv4": Select "Using DHCP"

    "Configure IPv6": Select "Automatically"

    That should do it. Those settings I mentioned above should already be set but in case they're not have your son change them.

    Regards.

  3. #3


    Member Since
    Aug 27, 2009
    Posts
    2
    Thanks for the help, but it did not work. Although my son did not have the DNS information - so we presumed it was set automatically. I asked my son to find another MacBook user on his floor and compare settings. What do you suggest now?

  4. #4

    D3v1L80Y's Avatar
    Member Since
    Feb 02, 2004
    Location
    PA
    Posts
    12,456
    Specs:
    MacBook
    Quote Originally Posted by JAD View Post
    Once at college, he has been unable to connect to the Internet via the college's network using the Ethernet cable provided. The school's IT people... have not solved the problem. Does anyone have any ideas?
    Escalate the issue with the school's IT department. Speak to their level 2 techs and/or level 3 techs if they have them.

    There is simply no acceptable excuse for why they can't help him.
    __________________________________________________
    Posting and YOU|Forum Community Guidelines|The Apple Product Cycle|Forum Courtesy

    mac: a waterproof raincoat made of rubberized fabric
    MAC: a data communication protocol sub-layer, also known as the Media Access Control
    Mac: a brand name which covers several lines of personal computers designed, developed, and marketed by Apple Inc.


  5. #5

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    48,486
    Specs:
    Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 6+, 3 iPods, El Capitan
    Quote Originally Posted by JAD View Post
    Thanks for the help, but it did not work. Although my son did not have the DNS information - so we presumed it was set automatically. I asked my son to find another MacBook user on his floor and compare settings. What do you suggest now?
    Comparing settings with another Mac user is a good idea. But as D3v1L80Y has stated, someone from the school IT should be able to provide help. One of the problems I have personally run into with IT (whether it be a school or ISP) is that most know nothing about a Mac or OS X. Unfortunately when you run into a situation like that you're pretty much on your own.

    Regards.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Weird Set Up Over College Network?
    By michaelw4248 in forum Internet, Networking, and Wireless
    Replies: 4
    Last Post: 02-17-2012, 04:23 AM
  2. Problems connecting to network in college on ibook G4
    By iRock in forum Internet, Networking, and Wireless
    Replies: 5
    Last Post: 11-10-2005, 05:32 PM
  3. Connecting to college network using ibook G4 and Panther
    By iRock in forum Internet, Networking, and Wireless
    Replies: 12
    Last Post: 09-28-2005, 09:14 AM
  4. Need help with Airport Express & College Network
    By SilverBeetle in forum Internet, Networking, and Wireless
    Replies: 0
    Last Post: 07-21-2004, 08:09 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •