New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Internet, Networking, and Wireless Discussion of networking, internet, and wireless including Apple's Airport products.

Connecting to college network


Post Reply New Thread Subscribe

 
Thread Tools
JAD

 
Member Since: Aug 27, 2009
Posts: 2
JAD is on a distinguished road

JAD is offline
My son purchased a new MacBook about a month ago - before going off to college. Until going to the campus, he only used a wireless connection to the Internet - with no problems. Once at college, he has been unable to connect to the Internet via the college's network using the Ethernet cable provided. The school's IT people and a call to Apple have not solved the problem. Does anyone have any ideas?
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 40,295
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
Unless the school has some sort of encryption scheme and password for their network, connecting via ethernet should be easy.

Open System Preferences, Network. Select Ethernet from the list.

"Configure": Select "Using DHCP"

"DNS Server" Your son will need to obtain the primary and secondary addresses from his school IT (unless they're automatic).

Click on the "Advanced" button and select "TCP/IP" from the top menu.

"Configure IPv4": Select "Using DHCP"

"Configure IPv6": Select "Automatically"

That should do it. Those settings I mentioned above should already be set but in case they're not have your son change them.

Regards.
QUOTE Thanks
JAD

 
Member Since: Aug 27, 2009
Posts: 2
JAD is on a distinguished road

JAD is offline
Thanks for the help, but it did not work. Although my son did not have the DNS information - so we presumed it was set automatically. I asked my son to find another MacBook user on his floor and compare settings. What do you suggest now?
QUOTE Thanks
D3v1L80Y

 
D3v1L80Y's Avatar
 
Member Since: Feb 02, 2004
Location: PA
Posts: 12,459
D3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond repute
Mac Specs: MacBook

D3v1L80Y is offline
Quote:
Originally Posted by JAD View Post
Once at college, he has been unable to connect to the Internet via the college's network using the Ethernet cable provided. The school's IT people... have not solved the problem. Does anyone have any ideas?
Escalate the issue with the school's IT department. Speak to their level 2 techs and/or level 3 techs if they have them.

There is simply no acceptable excuse for why they can't help him.

__________________________________________________
Posting and YOU|Forum Community Guidelines|The Apple Product Cycle|Forum Courtesy

mac: a waterproof raincoat made of rubberized fabric
MAC: a data communication protocol sub-layer, also known as the Media Access Control
Mac: a brand name which covers several lines of personal computers designed, developed, and marketed by Apple Inc.

QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 40,295
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, Yosemite

chscag is offline
Quote:
Originally Posted by JAD View Post
Thanks for the help, but it did not work. Although my son did not have the DNS information - so we presumed it was set automatically. I asked my son to find another MacBook user on his floor and compare settings. What do you suggest now?
Comparing settings with another Mac user is a good idea. But as D3v1L80Y has stated, someone from the school IT should be able to provide help. One of the problems I have personally run into with IT (whether it be a school or ISP) is that most know nothing about a Mac or OS X. Unfortunately when you run into a situation like that you're pretty much on your own.

Regards.
QUOTE Thanks

Post Reply New Thread Subscribe


« Is it possible to block AirPort to study? | Installed Tiger on iBook G3, now no internet. »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Connecting a PC to a wireless network on my time capsule Saffa Switcher Hangout 6 09-13-2009 05:36 AM
Map a drive automatically when connecting to a wireless network cmcirillo Internet, Networking, and Wireless 0 08-18-2009 01:14 AM
problems automatically connecting to my network after sleep. tahiti80 Internet, Networking, and Wireless 2 12-22-2008 11:42 PM
"connection failed" when connecting to xp via network spaterman OS X - Operating System 1 09-14-2008 12:34 AM
Not connecting to local wireless network. groggy23 Internet, Networking, and Wireless 0 11-24-2006 12:55 PM

All times are GMT -4. The time now is 03:45 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?