08-18-2009, 03:47 PM

Alright, so every since I updated the software for my Mac the other night my internet and downloads have slowed down, but only by a little bit.

now the REAL problem is that every since about 3AM last night my speed has decreased so much that its moving at dialup. I mean literally. I have Broadband, and its suppose to be a high speed, and go a certain speed.

So I go to speedtest, and they tell me my recommended server is in Kansas, WTF? I live in Alabama, and speedtest has always told me my recommended server was Atlanta, and now its saying Kansas which is hundreds of miles away. I'm sure this has something to do with why my speeds are incredibly slow.

There's nothing wrong with my firewall, and I'm running Repair Permissions now. I'm trying to contact my ISP as well. Can anyone tell me what could possibly be the problem?

08-18-2009, 04:16 PM

NOTE: Thread moved to appropriate forum. Not just anything goes in Anything Goes

08-18-2009, 04:24 PM

There's nothing wrong with my firewall, and I'm running Repair Permissions now. I'm trying to contact my ISP as well. Can anyone tell me what could possibly be the problem?

Post back after contacting your ISP and if trouble-shooting with them doesn't help.

Regards.

08-18-2009, 08:48 PM

Sorry for placing it in the wrong section, but I called my ISP, and they definitely said something was wrong with my speed. They filled out some kind of form, and said if they didn't get back to me today then they would tomorrow.

Here is how my speed use to be:


Now since last night it's been going like this:


And here is a summary of my current and past speeds:


Now as you can see it drastically dropped on the 18th for whatever reason. There is a 5 GIG limit on my account, and they said if I go over it my speed will be cut in half, but even you cut my speed in half it still isn't suppose to be as low as what 8/18 is saying.

Hopefully they will call and come to my house since they said they might do that, but if any of you may know something please let me know.

08-18-2009, 10:06 PM

Definitely an ISP issue. Is that cable or DSL? If the former, add any new TVs or splitters in your home?

If the latter, hook up any new telephones to your home? Do they have filters on the phone lines?

08-18-2009, 10:08 PM

Originally Posted by cwa107

Definitely an ISP issue. Is that cable or DSL? If the former, add any new TVs or splitters in your home?

If the latter, hook up any new telephones to your home? Do they have filters on the phone lines?

It's Cricket Broadband actually

And no we don't use any filters in my house, but my grandparents do use it for their DSL down their house. As far as I know nothing has changed in the area.

08-18-2009, 10:14 PM

Originally Posted by Danga09

It's Cricket Broadband actually

And no we don't use any filters in my house, but my grandparents do use it for their DSL down their house. As far as I know nothing has changed in the area.

The brand name bears no relevance, what I'm after is what kind of line pipes it into your home. And if no line, is it wireless?

08-18-2009, 10:23 PM

Originally Posted by cwa107

The brand name bears no relevance, what I'm after is what kind of line pipes it into your home. And if no line, is it wireless?

I'm not understanding. It's just a little usb plug-like cable that I plug into the back of my Mac. There are no lines or whatever as far as I understand, and it's wireless.

08-18-2009, 10:26 PM

Originally Posted by Danga09

I'm not understanding. It's just a little usb plug-like cable that I plug into the back of my Mac. There are no lines or whatever as far as I understand, and it's wireless.

What does the other end of the USB cable plug into? A little box? And if so, does anything come from the wall into that box?

08-18-2009, 10:47 PM

Originally Posted by cwa107

What does the other end of the USB cable plug into? A little box? And if so, does anything come from the wall into that box?

It plugs into this:



And there's a USB cord that connects that to my MAC.

08-18-2009, 10:49 PM

Aha! It's cellular-based. That can be flakey and inconsistent based on the signal you're getting (sort of like when a cell phone cuts out or gets garbled). Maximum connection speeds are typically a fraction of what you would get through a landline-based connection, so this is not surprising at all.

You're probably not hitting the same tower you normally do, and that's why it's showing the closest location as Kansas.

08-18-2009, 11:14 PM

Originally Posted by cwa107

Aha! It's cellular-based. That can be flakey and inconsistent based on the signal you're getting (sort of like when a cell phone cuts out or gets garbled). Maximum connection speeds are typically a fraction of what you would get through a landline-based connection, so this is not surprising at all.

You're probably not hitting the same tower you normally do, and that's why it's showing the closest location as Kansas.

Oh thank you then. Do you know what I could do about it? I'll bring that up with my ISP.

08-22-2009, 02:50 PM

They still haven't contact me back, and my internet/speeds are still running extremely slow.

I don't know what to do.

08-22-2009, 03:20 PM

How is the signal on the modem itself? I use Cricket as well, and I find that I have to keep my modem in a certain place in the house or it gets lousy signal or bad speeds.

08-22-2009, 07:55 PM

Originally Posted by OnlyTimeWillTel

How is the signal on the modem itself? I use Cricket as well, and I find that I have to keep my modem in a certain place in the house or it gets lousy signal or bad speeds.

Well all 4 bars are lit up, and its pretty much been in the same place.