New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Internet, Networking, and Wireless Discussion of networking, internet, and wireless including Apple's Airport products.

I broke my Aunt's internet...


Post Reply New Thread Subscribe

 
Thread Tools
katsup92

 
Member Since: Jun 22, 2009
Posts: 1
katsup92 is on a distinguished road

katsup92 is offline
Hello All,
I'm new here and wanted to say hi (and also HELP!) I am not too familiar with macs, but I am currently trying to decide if a mac would be right for me, since I want to get a new laptop. Anyway, I'm staying with my aunt this summer and she has a mac desktop as her only computer. I brought my pc with me and I have been trying to connect to the wireless (my pc will see the connection but refuses to connect, even though I have the correct key.)

So I was trying something new last night and I unplugged the modem from the wall, thinking that maybe the whole system just needed a reset (please note that this was a really dumb thing to do, since I don't know anything about macs and I haven't even been able to figure out how it is connected to the internet in the first place.)

I had instructions (from my dad who initially set up the router) that said to unplug the modem from the power and then unplug the router. Plug the modem back in and wait two minutes, then plug in the router and wait one minute.

Of course, when I tried this is caused a complete disaster and the internet won't work at all. When I did the network diagnostic it said the router was good, the network was yellow (I think this is where the problem is) and the isp "failed" the internet "failed" and there was a third thing which "failed" but I cannot remember what it is.

I tried doing the auto configure option in the network section of the system preferences. That did not work.

I just don't know enough about macs and I am really frustrated and my aunt is pretty ticked off. If you have any suggestions or ideas on how I can fix this problem I would really appreciate any information you are willing to share. I have the key and the pass phrase but I don't know where to enter those. That might be the problem, I just don't know enough.

The router has all of the normal lights blinking and lit up. The modem also has all of the appropriate lights on.

Please let me know if you need any more information. I will try to get it from my aunt, since I am at work and cannot get online at her house (eek!)

Thank you!!
Kats
QUOTE Thanks
Mac SK

 
Mac SK's Avatar
 
Member Since: Oct 20, 2006
Posts: 1,491
Mac SK is a jewel in the roughMac SK is a jewel in the roughMac SK is a jewel in the rough

Mac SK is offline
The modem should have a reset switch, Its small,on the front or back,you may need a paper clip to push it. Good luck.
QUOTE Thanks
daveinpoway

 
Member Since: Jun 21, 2007
Posts: 83
daveinpoway is on a distinguished road

daveinpoway is offline
Not always. The Motorola SB51XX cable modems, for example, have no reset switch on them (although older Motorola cable modems did).
QUOTE Thanks
Collin Bl

 
Collin Bl's Avatar
 
Member Since: Apr 07, 2009
Location: Napier NZ
Posts: 3,282
Collin Bl is a jewel in the roughCollin Bl is a jewel in the roughCollin Bl is a jewel in the rough
Mac Specs: 27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S

Collin Bl is offline
katsup - how about providing models etc Aunts desktop is too vague. Is she connected by wireless or ethernet normally - what is the service cable or DSL. What is providing wireless that you were trying to connect to - nfo needed.
QUOTE Thanks
dtravis7

 
dtravis7's Avatar
 
Member Since: Jan 04, 2005
Location: Modesto, Ca.
Posts: 27,761
dtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond repute
Mac Specs: iMac 2.4 C2D 10.10, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

dtravis7 is offline
You might not know the answers for these questions, but if you can it will help us help you. Does your aunt have DSL? Cable? What brand is the Modem? Model number?

Is this router an Apple router or something else? If something else, brand and model please. With that info we can probably help you get this sorted.
QUOTE Thanks

Post Reply New Thread Subscribe


« Airport Card Not Installed | Can't see 802.11N network or connect to it »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Huawei EC168, 2 MacBook G4, 1 AirPort Extreme, 1 iPod touch (gen1) No Internet LeiaSolo Internet, Networking, and Wireless 2 04-19-2010 12:32 AM
Can't connect to internet (Comcast) dsilveri Internet, Networking, and Wireless 0 08-24-2008 12:55 AM
[NEWS] Death of Free Internet is Imminent, Canada Will Become Test Case Mathiau Schweb's Lounge 10 07-27-2008 03:10 PM
suddenly lost wireless internet..... b16crx69 Internet, Networking, and Wireless 0 02-11-2008 11:32 PM
Internet doesn't work in OS X, but it does in OS 9 Nightblade Running Windows (or anything else) on your Mac 6 06-26-2004 03:09 PM

All times are GMT -4. The time now is 02:42 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?