01-07-2008, 05:39 PM

Hi , I have a Canon G9 digital camera. I use Adobe PS Elements 4.01 to edit photos on my iMac. I have updated to ACR 4.3 so I can edit the Raw files. However for some odd reason the Adobe Bridge will only display a grey square box representing the CR2 files. Although Bridge displays proper thumbnails for all other graphics files. Any ideas?
Mister B

01-10-2008, 02:28 AM

which version of Bridge are you using? The latest versions of psp (CS3 and Elements 6) usually open everything. Raw file importing requires a plugin for both programs. Usually Adobe must apply a patch for a newly introduced camera's RAW files. With Photoshop CS/CS2/CS3 these can be updated via Adobe's website. However, sometimes Adobe makes an "executive decision" to not support a given camera's RAW files in certain versions.

This is an excellent argument for a common RAW file format - like Adobe's DNG. But so far not many camera manufacturers have signed on. Canon hasn't.

Anyhoo... If you haven't already, I'd go to Adobe's Elements Support web page and do a search and/or send the tech support there an email. It may come to pass that it's simply not supported or you might have talked to an Adobe person who just didn't know what they were doing.

If you find that the XTi RAW files are not supported by Elements 4.0, you can always use the Canon supplied RAW converter or a 3rd party like Bibble, convert to TIF, then pull the image into Elements. Good luck!

01-10-2008, 03:38 PM

Gana, thanks. I have downloaded the latest ACR plugin and I am able to edit the Canon G9 RAW files in PSE 4.01 but the program Bridge will not display the thumbnails specific to the G9 RAW which is CR2. That is simply a pain because I do not want to have to open each file by clicking the thumbnail icon and then be able to see which photo it is.
You are right about Adobe, I will try this again and see if they missed something. I sure do want to be able to have a do all in one photo loader, editor, and file manager . If I wanted to use Windows I would use PSE 6 or 5.0 as 5.0 worked. I am wanting to do this on the Mac in Leopard though so I will continue the search. I am very pleased with my Mac computers.

01-10-2008, 03:53 PM

Welocme to Mac-Forums, pcimaging@bresn.

If worse comes to worse, why not download and use CocoThumbX?

You just drag and drop the folder with the thumbnails missing and the thumbnails will be created. Maybe that'll force Elements to show thumbnails?

Not sure if it works with Leopard but it works wonderfully well in 10.4.11 Tiger though.