New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Images, Graphic Design, and Digital Photography Discussion of all things graphics.

Corrupt PSD and AI Files


Post Reply New Thread Subscribe

 
Thread Tools
5M177Y

 
Member Since: May 22, 2013
Posts: 24
5M177Y is on a distinguished road

5M177Y is offline
I have recently had two files become un-openable over the course of a couple of months, something that I have never had the misfortune of before that. Both files were on a fairly new drive (LaCie Rugged SSD), which is connected via Thunderbolt.

As both the drive and the connection type are new to me, I'm wondering if one of these may be the cause, but that's just a stab in the dark.

Anyone here have similar problems, or any tips on avoiding corrupt files?
QUOTE Thanks
milessthomas

 
milessthomas's Avatar
 
Member Since: Feb 28, 2007
Location: Charlotte, NC
Posts: 777
milessthomas is a jewel in the roughmilessthomas is a jewel in the roughmilessthomas is a jewel in the rough
Mac Specs: MBP 3.06Ghz, MBP 2.2Ghz, Mini G4, B/W G3 (Media Server), LCII, Beige G3

milessthomas is offline
The files could have become corrupted if the drive was disconnected without properly ejecting the drive. Or the SSD itself could have become corrupted, but from your description it seems as though the AI or PSD files themselves are what have become corrupted regardless of hardware.

*Are these two files linked together in any way? i.e. the PSD linked as an object placed in the Illustrator doc?

Not sure if this is related, but it seems like copy/pasting a PSD file into an Illustrator document damages the AI file. The proper way to link/place PSDs is to use the file > place option, not copy/paste.

*Please give the message you are receiving when trying to open the files.

*Try opening them using the program open menu itself, rather than double clicking them in the finder.

Just some quick suggestions, report back if anything helped.

QUOTE Thanks
5M177Y

 
Member Since: May 22, 2013
Posts: 24
5M177Y is on a distinguished road

5M177Y is offline
Quote:
Originally Posted by milessthomas View Post
*Are these two files linked together in any way? i.e. the PSD linked as an object placed in the Illustrator doc?
No, these two files are unrelated

Quote:
Originally Posted by milessthomas View Post
*Please give the message you are receiving when trying to open the files.
Photoshop: "Could not complete your request because the file is not compatible with this version of Photoshop."
Illustrator: "An unknown error has occurred"

Quote:
Originally Posted by milessthomas View Post
*Try opening them using the program open menu itself, rather than double clicking them in the finder.
I did try that at the time. One of the files I was able to recover from a backup (though this has now happened twice to this particular file). The other file I have written off as a lost days work, just wanting to avoid this continuing to happen in the future.
QUOTE Thanks
5M177Y

 
Member Since: May 22, 2013
Posts: 24
5M177Y is on a distinguished road

5M177Y is offline
An update: This is continuing to happen, and still only to files on this drive. I'm pretty convinced that the problem derives from the drive somehow, whether that be the drive itself, the cable, the Thunderbolt technology..

Any suggestions what I should do from here?
QUOTE Thanks
chscag

 
chscag's Avatar
 
Member Since: Jan 23, 2008
Location: Fort Worth, Texas
Posts: 40,137
chscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond reputechscag has a reputation beyond repute
Mac Specs: 27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, 3 iPods, OS X Mavericks

chscag is offline
LaCie does not manufacture hard drives, they only supply the case and electronics. They use hard drives from various suppliers. Having said that, did you at any time do a verify and repair of the drive using Disk Utility? Also it may be advisable to check the SMART status of the drive.

It appears from your original post back in 2013 that you're encountering file corruption. And it may be the same thing happening. The corruption cause most likely points to the drive. It's not the Thunderbolt connection and cables are easy to swap out for test.
QUOTE Thanks
5M177Y

 
Member Since: May 22, 2013
Posts: 24
5M177Y is on a distinguished road

5M177Y is offline
I can't remember if I have done a verify or repair in the past, but I just did a verify and didn't get any errors. The SMART status is "Verified".

Maybe I'll try contacting LaCie..
QUOTE Thanks

Post Reply New Thread Subscribe


« Changing Facebook account attached to iPhoto | Should I save to a hard drive? »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

All times are GMT -4. The time now is 12:31 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?