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  1. #1


    Member Since
    Jul 03, 2013
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    Problem: Photoshop CS5 & Epson Stylus 3800
    Hello.
    I am experiencing a baffling problem with Adobe Photoshop CS5 and Epson Stylus Pro 3800 printer.

    Trying to print on H-M paper, using the appropriate settings (see image 1), I find that under "Print Settings" on the printer driver, all the "Fine Art paper" choices are greyed out. Also, which may or may not be relevant, no matter what presets are selected, the parameters remain the same (i.e., it does not appear to be responding to a change of presets).

    I am running OS X Mountain Lion 10.8.4 on an Intel Core 2 Duo iMac.
    I have loaded the latest Epson driver, and reinstalled it after trashing the old /Library/Printers/EPSON folder.

    At this point I am baffled. Can anyone please help?
    Attached Images Attached Images

  2. #2

    louishen's Avatar
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    With my experience of that type od epson printer it is always best to print from a PDF file rather than a native app, It might be something to do with postscript, but I always printed from PDF with an Epson, and even then the damn thing was temperamental - especially when there was a deadline.
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  3. #3


    Member Since
    Jul 03, 2013
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    Quote Originally Posted by louishen View Post
    With my experience of that type od epson printer it is always best to print from a PDF file rather than a native app, It might be something to do with postscript, but I always printed from PDF with an Epson, and even then the damn thing was temperamental - especially when there was a deadline.
    Thank you, louishen. Can you give me a bit more advice? In five years of printing exhibition prints with Epsons, I've never printed from PDF (I'm self-taught, hence with glaring holes in my knowledge...). What does this involve?

    Also, is it relevant that the print menu has "Unsupported PDE" crossed out?

    Would reinstalling Photoshop correct what seems to be a permanent error?

    Thank you for your patience.

  4. #4

    MacGandalf's Avatar
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    Quote Originally Posted by charadras View Post
    Hello.
    I am experiencing a baffling problem with Adobe Photoshop CS5 and Epson Stylus Pro 3800 printer.

    Trying to print on H-M paper, using the appropriate settings (see image 1), I find that under "Print Settings" on the printer driver, all the "Fine Art paper" choices are greyed out. Also, which may or may not be relevant, no matter what presets are selected, the parameters remain the same (i.e., it does not appear to be responding to a change of presets).

    I am running OS X Mountain Lion 10.8.4 on an Intel Core 2 Duo iMac.
    I have loaded the latest Epson driver, and reinstalled it after trashing the old /Library/Printers/EPSON folder.

    At this point I am baffled. Can anyone please help?
    Might be worth checking to see if the HM icc profiles are in the correct location.

    HD > User > Library > ColourSync > Profiles

    You also show "allow Photoshop to manage colours" presume then you have your Epson driver colour management set to Off?

    Hope this might be of use?
    MacGandalf: Have waited all my life for a woman with a sword to come rescue me!!

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