06-04-2013, 08:11 AM #1
Epson Artisan 837 Print problem on 4 x 6
- Member Since
- Jun 04, 2013
After updating the Epson drivers to the latest Apple-Provided version (Via software update), neither my Artisan 837 or Artisan 835 will print to Epson Premium Glossy 4 x 6 photo paper. Both worked prior to the update.
I have everything set correctly in the software (nothing changed after the update) but both printers act as if they have a hardware issue now. They cannot grab the 4x6 paper and after trying for a while, they give me a generic error saying there is either a paper jam or there is no paper in the tray.
This is really weird. I can hear the printers clicking away and trying to feed a sheet to print, but neither can grab the 4 x 6 and print.
They both work just fine with 8.5 x 11.
06-04-2013, 11:17 AM #2
- Member Since
- Jan 23, 2008
- Keller, Texas
- Late 2013 27" iMac, iPad 3, iPhone 6s+, iPhone 7+, 3 iPods, Sierra
Sounds strange that a driver update would foul up the print path for glossy paper, but I've seen stranger things happen.
The only thing I can suggest is to remove the new drivers, reinstall your printers and use the older drivers to see if that rectifies the problem. Otherwise I would give a call to Epson support and ask them if they're aware of the problem.
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