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  1. #1

    Member Since
    Jun 04, 2013
    Angry Epson Artisan 837 Print problem on 4 x 6
    Hi all,
    After updating the Epson drivers to the latest Apple-Provided version (Via software update), neither my Artisan 837 or Artisan 835 will print to Epson Premium Glossy 4 x 6 photo paper. Both worked prior to the update.

    I have everything set correctly in the software (nothing changed after the update) but both printers act as if they have a hardware issue now. They cannot grab the 4x6 paper and after trying for a while, they give me a generic error saying there is either a paper jam or there is no paper in the tray.

    This is really weird. I can hear the printers clicking away and trying to feed a sheet to print, but neither can grab the 4 x 6 and print.

    They both work just fine with 8.5 x 11.

    Any thoughts?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Sounds strange that a driver update would foul up the print path for glossy paper, but I've seen stranger things happen.

    The only thing I can suggest is to remove the new drivers, reinstall your printers and use the older drivers to see if that rectifies the problem. Otherwise I would give a call to Epson support and ask them if they're aware of the problem.

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