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Images, Graphic Design, and Digital Photography Discussion of all things graphics.

Photoshop Elements 9 Installation Problems


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Slydude

 
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I got Photoshop Elements 9 earlier today as part of the Toast Pro 11 bundle. Everything installed fine except Photoshop Elements. Over the last several attempts at installation I have tried the following to troubleshoot this problem.

1. Consulted the great google for answers and found everything but an answer.
2. Attempted install both with and without other apps running.
3. Verified disk and repaired permissions
4. Attempted installation both with and without creating an Adobe user name.
5. Have left the installer running nowhere from several minutes to well over an hour. The result is the same the installation never gets past what appears to be the very first file and the "calculating" phase.

In checking the Console logs there are numerous references similar to the following:

"5/14/11 4:46:20 PM com.apple.FolderActions.folders[1296] OpenScripting.framework - scripting addition "/Library/ScriptingAdditions/Adobe Unit Types.osax" declares no loadable handlers." for this and other files.

The target Mac is the 2008 MacBook Pro in my signature. It has 4 GB of ram and 10.6.7.

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
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cwa107

 
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You're not running the 64-bit kernel, by chance, are you?

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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Slydude

 
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I didn't even think of that. When that was first introduced I used to switch between the two modes from time to time. In looking at Activity Monitor much of it seems to show 64 Bit mode including Finder and Dock.

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Quote:
Originally Posted by Slydude View Post
I didn't even think of that. When that was first introduced I used to switch between the two modes from time to time. In looking at Activity Monitor much of it seems to show 64 Bit mode including Finder and Dock.
Well, those apps will work in 64-bit mode, regardless of the kernel (at least under 10.6). If you go into Apple => About this Mac => More Info and click on the Software header, it should look something like this:



If the field noted says "Yes", you're running the 64-bit kernel.

The interesting thing is that I am too, although I never turned it on. I suspect Apple did that from the factory (it's a 2011 MBP).

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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Slydude

 
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In my case it says "No". Thanks for the reminder I was just looking that up to see how to check definitively. I have done it before but did not remember how to check.

It's worth a try to see if installing in 64 bit mode makes a difference. When they started with the 32/64 bit modes I don't remember why I didn't leave it in 64 bit. Think it was because so much of the stuff I was running did not truly take advantage of it.

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
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cwa107

 
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Quote:
Originally Posted by Slydude View Post
In my case it says "No". Thanks for the reminder I was just looking that up to see how to check definitively. I have done it before but did not remember how to check.

It's worth a try to see if installing in 64 bit mode makes a difference. When they started with the 32/64 bit modes I don't remember why I didn't leave it in 64 bit. Think it was because so much of the stuff I was running did not truly take advantage of it.
Well, the benefits are rather dubious, and of course, if all of your kexts are not 64-bit, it could lead to problems.

The reason I asked is that there was some anecdotal evidence in some of the searches that I did that there might be a compatibility issue with that module and the 64-bit kernel. But I guess I'm barking up the wrong tree.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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Slydude

 
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It has only been a few minutes but I am not having any more success in 64 bit mode than 32. If I check in Activity Monitor the Adobe Installer is not listed as 64 bit so I doubt it will make a difference there.

I did find the Apple document that explains how to make the switch to 64 bit persist across reboots. That was one reason I did not use it initially. Without that little command my machine would switch back to 32 bit mode every time I boot.

BTW you're probably right about your machine. Here's the list of which machines boot into 64-bit mode and under what circumstances. Mac OS X v10.6: Macs that use the 64-bit kernel

Sylvester Roque Former Contributing Editor About This Particular Macintosh

"Got Time to breathe. You got time for music." Denver Pyle as Briscoe Darling
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