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  1. #1


    Member Since
    Jul 19, 2008
    Posts
    3
    Unhappy Photoshop CS3 keeps crashing
    I recently added a new twain for my Epson Scanner 4490 Photo so I could scan through PS. I should have left well enough alone. Now neither of my PS versions that I have will start up and I keep getting EXC_BAD_ACCESS (0x0001) and KERN_PROTECTION_FAILURE (0x0002) at 0x00000000
    Unknown thread crashed with i386 Thread State
    I have tried un-installing and reinstalling both the PS and Epson software and have dumped preferences as well as running DiscWarrior to correct permissions and still the program will not start up. Any ideas how to correct? Thanks

  2. #2

    louishen's Avatar
    Member Since
    Oct 22, 2007
    Location
    London
    Posts
    8,968
    Specs:
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    Run photoshop from a different user account (create one if you need to), that will tell you if it is a problem with OS X or just something in your User account

  3. #3


    Member Since
    Jul 19, 2008
    Posts
    3
    Thanks for the suggestion- no go though as a second user! Any other thoughts? Thanks

  4. #4

    louishen's Avatar
    Member Since
    Oct 22, 2007
    Location
    London
    Posts
    8,968
    Specs:
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    erm???


    have you got an intel mac?

    take a look at this thread to do a clean-out

    http://discussions.apple.com/thread....sageID=6665179

    see if PS works, then maybe consider a new Epson install

    What OS version have you got

  5. #5


    Member Since
    Jul 19, 2008
    Posts
    3
    Thumbs up You are awesome.
    I followed the instruction for deleting the different files and now both PS's work perfectly. Thanks for your help.
    I will contact Epson first to find out exactly what software I should use so it wont clash! Thanks again!

  6. #6

    louishen's Avatar
    Member Since
    Oct 22, 2007
    Location
    London
    Posts
    8,968
    Specs:
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    cheers, glad to be of help

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