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Apple TV Discussion of Apple TV, the new revolution in watching television.

Help | Apple TV won't recognize HomeSharing and AirPlay doesn't apear


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Prhing

 
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Hey, I bought an Apple TV and I just can't set it up. My Mac,iPad2 and Apple TV are all on the same network. HomeSharing is turned on both on my Mac and PC's but Apple TV won't see it. It's on version 5.0 and the iPad on version 5.0.1 but no AirPlay button, no idea why.
When I turn on HomeSharing a tab appears on the left but than disappears after about a second, but once I go to 'Advanced' it says there that HomeSharing is on.
Can it be that AirPlay icons won't show on iPad because it's on 5.0.1 and not 5.1/5.1.1?
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pendlewitch

 
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Hi,
Minimum software requirements are iTunes 10.5 or later and an Apple ID for Home Sharing and streaming from a Mac so I would check that first.

What happens when you choose 'My Computers' on the ATV home screen ?

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mrplow

 
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Firstly AirPlay and HomeSharing are two separate and distinct features.

That both these are failing to perform suggests a network problem rather than a device issue.

The Airplay icon will only appear as an option on your iPad if an AirPlay compatible device is detect on the network. The version of iOS (though I'd always suggest being on the latest version) does support AirPlay.

Check you have the latest version of iTunes as Pendlewitch suggests.

Now, if the AppleTV is the latest addition then lets start there. How is it connected to your network? Wired or wireless? Direct to the router? Can you briefly list your network kit? (router, modem, bridges, hubs etc).

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Prhing

 
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My iTunes is up to date on all computers.
Both the ATV,iPad and Mac are connected to a wireless network. They are all conected to my router.
All of them has the same Apple ID and about a minute ago I updated my ATV to 5.0.1.
Moreover, even though my ATV is connected to WiFi the only two icons are Settings and Computers, no YouTube or anything else, why is that?
When I turn HomeSharing on my computer a tab labeled Home Sharing appears on the left below iTunes Store but than it disappears right away both of windows 7 and Mac, why? Could it be the issue?
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You'll only see those two entries on the ATV because it's not making a full connection to the Internet.

Can you go into settings and post back check your Network settings?

I'd suggest you're getting blocked by a firewall rule on your router, or an ip clash or a hardware fault on the ATV. Are you able to connect the ATV to the router temporarily by Ethernet cable?

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pendlewitch

 
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I would suggest resetting the ATV and re-entering your account and network information as per the manual.
Failing that I would do a Restore on it.

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Prhing

 
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Quote:
Originally Posted by mrplow View Post
You'll only see those two entries on the ATV because it's not making a full connection to the Internet.

Can you go into settings and post back check your Network settings?

I'd suggest you're getting blocked by a firewall rule on your router, or an ip clash or a hardware fault on the ATV. Are you able to connect the ATV to the router temporarily by Ethernet cable?
How come it's not making a full connection to the Internet? Btw, I just opened TCP 6398 / UDP 5353 ports on my router.
Network settings are as followed:
name ; MARK
Ip address: DHCP 10.0.0.1
subnet Mask : 255.255.255.0
router address: 10.0.0.138
Dns address: 10.0.0.138
WiFi address: 70:73:cb:ce:a5:05
Signal strength : 3/5

How about that HomeSharing tab disappearing on all computers?

And yes I am able to connect through a cable.

I don't think restore would do any help, I just got it and updated it to 5.0.1 with no problems at all.
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Sorry, what I meant is does the ATV does the ATV work as normal/behave differently when cabled vs wireless?

It's rather odd (though it should still work) for your router not to have the first address in the range. That's certainly not out-of-the-box config. So I'd suspect some router tweaks at fault here.

If you check your other network devices do they all have unique IP addresses?

Homesharing options disappearing, the ATV behavior etc all point toward router issues. I.E. traffic not getting to and from where it needs to.

Do you have a separate modem & router? If so connect the modem directly to the AppleTV with ethernet cable and turn the router off. Power cycle the appletv then see if Internet - youtube - trailers etc appear

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Prhing

 
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Quote:
Originally Posted by mrplow View Post
Sorry, what I meant is does the ATV does the ATV work as normal/behave differently when cabled vs wireless?

It's rather odd (though it should still work) for your router not to have the first address in the range. That's certainly not out-of-the-box config. So I'd suspect some router tweaks at fault here.

If you check your other network devices do they all have unique IP addresses?

Homesharing options disappearing, the ATV behavior etc all point toward router issues. I.E. traffic not getting to and from where it needs to.

Do you have a separate modem & router? If so connect the modem directly to the AppleTV with ethernet cable and turn the router off. Power cycle the appletv then see if Internet - youtube - trailers etc appear
No I only have a router, with no modem.
I connected the ATV through a cable to the router but it still won't work.
No youtube, nothing.
I didn't understand what you meant by: It's rather odd (though it should still work) for your router not to have the first address in the range. That's certainly not out-of-the-box config. So I'd suspect some router tweaks at fault here.

And what is a unique IP?
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pendlewitch

 
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Quote:
Originally Posted by Prhing View Post
No I only have a router, with no modem.
I connected the ATV through a cable to the router but it still won't work.
No youtube, nothing.
I didn't understand what you meant by: It's rather odd (though it should still work) for your router not to have the first address in the range. That's certainly not out-of-the-box config. So I'd suspect some router tweaks at fault here.

And what is a unique IP?
If you have no modem then how are you connected to the internet ?

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I'm guessing you have ADSL broadband rather than cable, either way you seem to have a combined modem/router.

A pre-configured (from an ISP) or shop bought router normally defaults to setting itself as the first IP address in the range. Typically 192.168.0.1 or 192.168.1.1 not always but often. Sometimes, though rarely these days 10.0.0.1. But I've never seen a router have an address part way up a range like yours ( I.e. 10.0.0.38).

This makes me think the router has been specifically configured this way by someone for a specific purpose.

This could mean specific firewall rules, MAC address filtering etc. all of which, being a custom configuration make it tricky to diagnose the fault.

By unique IP I mean every device on a network most have a unique address. Your ATV from your info above has 10.0.0.1 this means no other device can have this address on your network or they'll clash and things will stop communicating correctly.
Normally the router acts as a DHCP server and hands out unique addresses but if one of your devices has a static IP ie it always wants a specific address this may clash with the ones handed out by the router.
E.g. If your iMac insists on 10.0.0.1 then it will clash with your ATV.

My gut instinct at this stage is to reset your router to factory settings. That will clear any unusual config. But just remember if you do you'll need to know your broadband login details to reconfigure your connection. Often these are built into the router if it's supplied by your ISP.

Perhaps if you could give your make and model of router, ISP and country I could give you more specific details.

Hope some of that makes sense

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Prhing

 
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Quote:
Originally Posted by mrplow View Post
I'm guessing you have ADSL broadband rather than cable, either way you seem to have a combined modem/router.

A pre-configured (from an ISP) or shop bought router normally defaults to setting itself as the first IP address in the range. Typically 192.168.0.1 or 192.168.1.1 not always but often. Sometimes, though rarely these days 10.0.0.1. But I've never seen a router have an address part way up a range like yours ( I.e. 10.0.0.38).

This makes me think the router has been specifically configured this way by someone for a specific purpose.

This could mean specific firewall rules, MAC address filtering etc. all of which, being a custom configuration make it tricky to diagnose the fault.

By unique IP I mean every device on a network most have a unique address. Your ATV from your info above has 10.0.0.1 this means no other device can have this address on your network or they'll clash and things will stop communicating correctly.
Normally the router acts as a DHCP server and hands out unique addresses but if one of your devices has a static IP ie it always wants a specific address this may clash with the ones handed out by the router.
E.g. If your iMac insists on 10.0.0.1 then it will clash with your ATV.

My gut instinct at this stage is to reset your router to factory settings. That will clear any unusual config. But just remember if you do you'll need to know your broadband login details to reconfigure your connection. Often these are built into the router if it's supplied by your ISP.

Perhaps if you could give your make and model of router, ISP and country I could give you more specific details.

Hope some of that makes sense
Ok I see, there's a small hole on my router labeled Restore To Factory Settings.
I'll try this when I have time, probably next week.
For now, here is my router info:
I live in Israel.
NetGear DGN2200v2 ADSL+
what is ISP? If you mean internet provider than it would be Bezeq, an israeli company..

BTW: we recently changed our router and the previous had the same IP - 10.0.0.138, I many routers around here has that one.
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pendlewitch

 
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Quote:
Originally Posted by Prhing View Post
Ok I see, there's a small hole on my router labeled Restore To Factory Settings.
I'll try this when I have time, probably next week.
For now, here is my router info:
I live in Israel.
NetGear DGN2200v2 ADSL+
what is ISP? If you mean internet provider than it would be Bezeq, an israeli company..

BTW: we recently changed our router and the previous had the same IP - 10.0.0.138, I many routers around here has that one.
We'll see you next week then

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Jro

 
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I'm 99 percent sure that mrplow's idea about resetting the modem will correct the issue.
I've had this happen a few times and needless to say resetting the modem fixed the issue each time.
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pendlewitch

 
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Quote:
Originally Posted by Jro View Post
I'm 99 percent sure that mrplow's idea about resetting the modem will correct the issue.
I've had this happen a few times and needless to say resetting the modem fixed the issue each time.
Hi Jro,

mrplow suggest 'restore' rather than 'reset' but the OP so far appears not to have either reset the ATV or restored it, nor reset the modem/router or restored that. The resets are simple, quick fixes particularly pulling the AC plug from the modem/router but for the avoidance of doubt I would restore them both.

OP also states that this is a recent router change, is it pre-owned or new out of the box from Bezeq?

There are some resources on the net that point to difficulties with this router having branded firmware from Bezeq. Upgrading the firmware of DGN2200v2. - NETGEAR Forums

Constant resets of modem/routers would lean me towards an upgrade with dual-band under consideration particularly if you have multiple devices within a competitive locality sucking the life out of the 2.4Ghz band.

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