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  1. #1

    archos4's Avatar
    Member Since
    Oct 06, 2010
    Posts
    47
    Specs:
    iMac 24" 2.66 GHz C2D 4GB RAM Nvidia GeForce 9400 | iPhone 3GS | TV2
    Apple TV 2 Password errors
    Recently, after installing the latest software update, my YouTube password and iTunes password were forgotten. When I typed them in again, the message on screen said Error: the password's incorrect or there's a connection error. Well, my broadband's fine. And the passwords were both correct.

    Has anyone else got this problem/a solution?
    archos is our language's variant on the greek word "apxos", meaning master.
    4's the most regular, perfect number in the world-except mathematically.

    tanktrouble.com > Surface > Light Peak > X-48B > Flash

  2. #2

    baggss's Avatar
    Member Since
    Oct 10, 2004
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    Margaritaville
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    10,320
    Specs:
    3.4 Ghz i7 27 in iMac (2012), 3.4 Ghz i7 MacBook Pro (2015), iPad Pro (2014), iPhone 6+
    Is the ATV showing itself hooked up to your Broadband?


  3. #3

    archos4's Avatar
    Member Since
    Oct 06, 2010
    Posts
    47
    Specs:
    iMac 24" 2.66 GHz C2D 4GB RAM Nvidia GeForce 9400 | iPhone 3GS | TV2
    Yes, I can still view movies on the itunes store and play Youtube content. I can also play films and music I didn't pay for over iTunes. It's just content I've purchased from the iTunes store and my YouTube favourites I can't view.
    archos is our language's variant on the greek word "apxos", meaning master.
    4's the most regular, perfect number in the world-except mathematically.

    tanktrouble.com > Surface > Light Peak > X-48B > Flash

  4. #4

    decoman's Avatar
    Member Since
    Sep 04, 2009
    Posts
    137
    that happen to me the other day to me asking for my itunes password and saying it was wrong many times. I wen tot my computer and logged out of itunes and re-logged in and it hasn't happened since. Not sure if that helps you or not.
    24" imac 2009 core 2 duo
    2.66 intel Duo Core / 13" mb 2010 / mbpro
    ipod touch 1st generation 8gb / Ipod touch 4 gen 8 gb /
    iphone 5 16gb / IPad 2 32 gig wi-fi / ATv2

  5. #5


    Member Since
    Jan 03, 2011
    Posts
    5
    Why do I have to sign up for an account with itunes store when all I want to watch are my movies that I have stored in itunes. I have no intention of buying anything from itunes.
    I have to have a password to view my own material.
    Any help would be greatly apprciated. Joe

  6. #6


    Member Since
    Jan 03, 2011
    Posts
    5
    PS. I forgot to mention that I am trying to setup the latest version of apple tv.Joe

  7. #7


    Member Since
    Nov 19, 2010
    Posts
    16
    There is a "Bug" in the latest Firmware that was just released, When you update the Firmware the first thing it does is reset your Apple TV to factory settings, You than need to connect it back to your network and run the update a SECOND time. Otherwise you will be left in a "hung state"

    The 2nd firmware update is what actually install the Firmware, than you wont get the "Cannot Connect to the Itunes store" error

    Bit of a PITA... But whatever

    From the Apple Support WebSite

    "Apple TV devices with software version 4.4 and 4.4.1 have an issue with updating software to later versions. The recommended way to resolve this is go to Settings -> General -> Reset -> Reset All Settings, prior to updating. Note: If you apply the software update without resetting all settings first, the updater will reset the settings for you.

    Once the Apple TV has been reset, you can then successfully update to the latest software by going to Settings -> General -> Update Software.

    We recognize that this is an inconvenience and apologize."

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