AppleTV2 loses connection

Keiz · Keiz #1 (**permalink**)

05-01-2011, 07:46 AM

I have had AppleTV 2 setup now for about 2 months without a problem.
Watched a movie last night without a problem, and 8 hours later AppleTV can't find my PC.
The wireless router works because I can connect an Ipad and iPhone.
If I do an AppleTV test, it says I can't connect to the iTunes Store, but am logged into it through iTunes on the iMac without a problem.
I can't get to any of the online services that AppleTV have (YouTube etc) because it can't connect to the Apple Store.
Any ideas? Is the AppleTV2 box busted?
Thanks in advance for your help.

bobtomay · bobtomay #2 (**permalink**)

05-01-2011, 07:52 AM

Try a reset, unplug it for 30 seconds.

Keiz · Keiz #3 (**permalink**)

05-01-2011, 07:57 AM

I pulled out every cable from the iMac, from the cable modem, from the wireless router.
The only thing I didn't do was turn the power off the AppleTV box.
Took your advise and it now works.
Many Thanks,
Is this a common issue?

bobtomay · bobtomay #4 (**permalink**)

05-01-2011, 08:02 AM

Don't know??? Don't have a ATV. Although, we have not seen much in the way of issues with it here.

Keiz · Keiz #5 (**permalink**)

05-01-2011, 08:03 AM

OK.
Again, appreciate your help and many thanks for the quick response.

Nethfel · Nethfel #6 (**permalink**)

05-01-2011, 11:25 PM

Have you tried resetting your wifi credentials on it (I assume your wifi network is password protected)?

bobtomay · bobtomay #7 (**permalink**)

05-04-2011, 06:25 AM

Notice - the issue was fixed back in post #3.

bobtomay #2 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 21,815 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	05-01-2011, 07:52 AM Try a reset, unplug it for 30 seconds. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. Place your vote for our Member of the Month
	QUOTE Thanks

bobtomay #4 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 21,815 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	05-01-2011, 08:02 AM Don't know??? Don't have a ATV. Although, we have not seen much in the way of issues with it here. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. Place your vote for our Member of the Month
	QUOTE Thanks

Nethfel #6 (permalink)
Member Since: Feb 25, 2009 Posts: 2,084 Mac Specs: 2012 Non-retina MBP, 2.6GHz i7, 8GB RAM, Antiglare Screen	05-01-2011, 11:25 PM Have you tried resetting your wifi credentials on it (I assume your wifi network is password protected)? My Macs: 2012 Non-Retina 15" MBP; Mac mini G4, 1.25 GHz, 512m ram (server); Late 2011 11" MBA, 1.8GHz i7, 4Gig Ram, 256Gig SSD, HD3000; Powerbook 12" G4 1.33GHz running Debian as a server; Apple TV (1080p version)
	QUOTE Thanks

bobtomay #7 (permalink)
Member Since: Dec 22, 2006 Location: Texas, where else? Posts: 21,815 Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1	05-04-2011, 06:25 AM Notice - the issue was fixed back in post #3. I cannot be held responsible for the things that come out of my mouth. In the Windows world, most everything folks don't understand is called a virus. Place your vote for our Member of the Month
	QUOTE Thanks

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Keiz #1 (permalink)
Member Since: Oct 05, 2010 Posts: 7	05-01-2011, 07:46 AM I have had AppleTV 2 setup now for about 2 months without a problem. Watched a movie last night without a problem, and 8 hours later AppleTV can't find my PC. The wireless router works because I can connect an Ipad and iPhone. If I do an AppleTV test, it says I can't connect to the iTunes Store, but am logged into it through iTunes on the iMac without a problem. I can't get to any of the online services that AppleTV have (YouTube etc) because it can't connect to the Apple Store. Any ideas? Is the AppleTV2 box busted? Thanks in advance for your help.
	QUOTE Thanks

Keiz #5 (permalink)
Member Since: Oct 05, 2010 Posts: 7	05-01-2011, 08:03 AM OK. Again, appreciate your help and many thanks for the quick response.
	QUOTE Thanks

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