06-28-2007, 09:40 PM

I ordered the new 15" 2.4ghz Macbook Pro without any upgrades from a Mac1 store on the 13th of June.

On placing the order they told me i was 2nd on the list to receive one when the next shipment arrives. The expected delivery date was the 19th of June and it is the 29th today and i still haven't received it.

When talking to the staff of the mac1 store yesterday, they told me it will take another week to 3 weeks before they get any more stock in.
I asked them if i should have ordered it online. They sad it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control.

I'm a student studying Digital Art and as i need to use Final Cut i have been encouraged to make the switch to a mac. So fare my experience of Apple's services are dismal. 5 1/2 weeks is unacceptable wait for any laptop.

I hate having to complain especially on my birthday but i know its the only way they will improve their services.

06-28-2007, 09:46 PM

Wow 5 1/2 weeks is insane. I'm ordering mine online on july 16th, with some upgrades and I hope to recieve it within 2 week.

06-28-2007, 09:47 PM

Over a month?? That's nuts man. And you didn't even do any customization to it?

06-28-2007, 09:57 PM

Can I ask why you didn't order from Apple.com?

06-28-2007, 10:13 PM

fo real dude

06-28-2007, 10:21 PM

Originally Posted by Raven56

...it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control....

This is not entirely true. Apple still has a shipping estimate of 5-7 business days listed on their website. This estimate does change as their supply fluctuates. The issue seems to be something centered around the Mac 1 store and not Apple.

I would advise canceling your order at Mac 1 and placing an order online directly from Apple.

06-28-2007, 10:21 PM

Originally Posted by Stretch

Can I ask why you didn't order from Apple.com?

Sure

I had planed on ordering one as soon as i finished my last exam. As we have a Apple Store on campus I thought i would check my luck straight after and c if i could pick one up. Sadly i wasn't so lucky and they said they were out but if i placed an order for one now i would be 2nd from the top of the list to receive one when the order comes in the following week.
As on the apple site it estimates a delivery of 1-2 weeks i thought i may as well place the order at the store.

The order is still yet to arrive.

06-28-2007, 11:18 PM

Originally Posted by D3v1L80Y

This is not entirely true. Apple still has a shipping estimate of 5-7 business days listed on their website. This estimate does change as their supply fluctuates. The issue seems to be something centered around the Mac 1 store and not Apple.

I would advise canceling your order at Mac 1 and placing an order online directly from Apple.

Thanks Devilboy

I think I'll give the Mac store another call and try to get a straight answer from them. My patience is wearing thin, though if i do cancel my order apple.com currently estimate 1-2 weeks shipment with the educational discount.

The problem may relate to the end of the financial year. Either way, does anyone knows were i should make a formal complaint?

06-29-2007, 10:24 AM

Originally Posted by Raven56

I ordered the new 15" 2.4ghz Macbook Pro without any upgrades from a Mac1 store on the 13th of June.

On placing the order they told me i was 2nd on the list to receive one when the next shipment arrives. The expected delivery date was the 19th of June and it is the 29th today and i still haven't received it.

When talking to the staff of the mac1 store yesterday, they told me it will take another week to 3 weeks before they get any more stock in.
I asked them if i should have ordered it online. They sad it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control.

I'm a student studying Digital Art and as i need to use Final Cut i have been encouraged to make the switch to a mac. So fare my experience of Apple's services are dismal. 5 1/2 weeks is unacceptable wait for any laptop.

I hate having to complain especially on my birthday but i know its the only way they will improve their services.

Well, it is an upgraded model and basically new, so if Apple is like Microsoft(Xbox gaming division people) or Sony or Nintendo, they announce the new product and ship it out as soon as possible without regards that demand far out weighs supply.

All you can do is cancel the order and go buy another computer from some where else. That, or just wait.

06-29-2007, 10:55 AM

I ordered my macbook online and it arrived 3 days after...

06-29-2007, 02:12 PM

Originally Posted by Raven56

I ordered the new 15" 2.4ghz Macbook Pro without any upgrades from a Mac1 store on the 13th of June.

On placing the order they told me i was 2nd on the list to receive one when the next shipment arrives. The expected delivery date was the 19th of June and it is the 29th today and i still haven't received it.

When talking to the staff of the mac1 store yesterday, they told me it will take another week to 3 weeks before they get any more stock in.
I asked them if i should have ordered it online. They sad it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control.

I'm a student studying Digital Art and as i need to use Final Cut i have been encouraged to make the switch to a mac. So fare my experience of Apple's services are dismal. 5 1/2 weeks is unacceptable wait for any laptop.

I hate having to complain especially on my birthday but i know its the only way they will improve their services.

I ordered mine at the Apple store online on the 12th of June and I received it on the 21st. I did get the glossy screen which did make it ship a couple days later than if I would've gone with the matte screen. You should maybe see if you could cancel your order at the store and order it online.

07-03-2007, 04:02 PM

Same here - I placed my MBP (with a glossy screen) at my local Mac Vendor and was told it would be 7 - 14 days as they glossy screens had to be ordered directly from Apple. Mine came in in 10 days. Mac1 seems to be yanking your chain. Cancel and order elsewhere.

H

07-04-2007, 03:18 PM

i ordered that same model off ebay...i won the auction june 8th and i got the computer on the 22nd, a day earlier than it was supposed to come. apparantly this reseller (in california) orders the computers straight from apple.

it's worth the wait, you love it that much more when it finally comes. a month is pretty ridiculous though...