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  1. #1

    Raven56's Avatar
    Member Since
    Jun 28, 2007
    Posts
    3
    Angry 5 weeks to ship a standard MBP, Unacceptable!
    I ordered the new 15" 2.4ghz Macbook Pro without any upgrades from a Mac1 store on the 13th of June.

    On placing the order they told me i was 2nd on the list to receive one when the next shipment arrives. The expected delivery date was the 19th of June and it is the 29th today and i still haven't received it.

    When talking to the staff of the mac1 store yesterday, they told me it will take another week to 3 weeks before they get any more stock in.
    I asked them if i should have ordered it online. They sad it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control.

    I'm a student studying Digital Art and as i need to use Final Cut i have been encouraged to make the switch to a mac. So fare my experience of Apple's services are dismal. 5 1/2 weeks is unacceptable wait for any laptop.

    I hate having to complain especially on my birthday but i know its the only way they will improve their services.

  2. #2


    Member Since
    May 13, 2007
    Location
    Toronto
    Posts
    119
    Specs:
    Macbook Pro 2.4 GHz, 160 GB at 7200rpms 4GB ram...iPhone 3G
    Wow 5 1/2 weeks is insane. I'm ordering mine online on july 16th, with some upgrades and I hope to recieve it within 2 week.

  3. #3


    Member Since
    Jan 18, 2006
    Posts
    1,868
    Specs:
    G4 Cube
    Over a month?? That's nuts man. And you didn't even do any customization to it?
    Mac Sites - down for reconstruction

  4. #4

    Stretch's Avatar
    Member Since
    Jan 13, 2007
    Location
    Central New York
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    4,773
    Specs:
    15in i7 MacBook Pro, 8GB RAM, 120GB SSD, 500GB HD
    Can I ask why you didn't order from Apple.com?
    Blog and Photo Gallery: http://philolin.me/

    Currently running OS X 10.10

  5. #5

    elbolao23's Avatar
    Member Since
    Jun 19, 2007
    Posts
    118
    fo real dude

  6. #6

    D3v1L80Y's Avatar
    Member Since
    Feb 02, 2004
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    PA
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    12,456
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    MacBook
    Quote Originally Posted by Raven56 View Post
    ...it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control....
    This is not entirely true. Apple still has a shipping estimate of 5-7 business days listed on their website. This estimate does change as their supply fluctuates. The issue seems to be something centered around the Mac 1 store and not Apple.

    I would advise canceling your order at Mac 1 and placing an order online directly from Apple.
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  7. #7

    Raven56's Avatar
    Member Since
    Jun 28, 2007
    Posts
    3
    Quote Originally Posted by Stretch View Post
    Can I ask why you didn't order from Apple.com?
    Sure

    I had planed on ordering one as soon as i finished my last exam. As we have a Apple Store on campus I thought i would check my luck straight after and c if i could pick one up. Sadly i wasn't so lucky and they said they were out but if i placed an order for one now i would be 2nd from the top of the list to receive one when the order comes in the following week.
    As on the apple site it estimates a delivery of 1-2 weeks i thought i may as well place the order at the store.

    The order is still yet to arrive.

  8. #8

    Raven56's Avatar
    Member Since
    Jun 28, 2007
    Posts
    3
    Quote Originally Posted by D3v1L80Y View Post
    This is not entirely true. Apple still has a shipping estimate of 5-7 business days listed on their website. This estimate does change as their supply fluctuates. The issue seems to be something centered around the Mac 1 store and not Apple.

    I would advise canceling your order at Mac 1 and placing an order online directly from Apple.
    Thanks Devilboy

    I think I'll give the Mac store another call and try to get a straight answer from them. My patience is wearing thin, though if i do cancel my order apple.com currently estimate 1-2 weeks shipment with the educational discount.

    The problem may relate to the end of the financial year. Either way, does anyone knows were i should make a formal complaint?

  9. #9

    Village Idiot's Avatar
    Member Since
    Apr 04, 2007
    Location
    Durtburg, WV
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    2,641
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    Sooper Fast!
    Quote Originally Posted by Raven56 View Post
    I ordered the new 15" 2.4ghz Macbook Pro without any upgrades from a Mac1 store on the 13th of June.

    On placing the order they told me i was 2nd on the list to receive one when the next shipment arrives. The expected delivery date was the 19th of June and it is the 29th today and i still haven't received it.

    When talking to the staff of the mac1 store yesterday, they told me it will take another week to 3 weeks before they get any more stock in.
    I asked them if i should have ordered it online. They sad it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control.

    I'm a student studying Digital Art and as i need to use Final Cut i have been encouraged to make the switch to a mac. So fare my experience of Apple's services are dismal. 5 1/2 weeks is unacceptable wait for any laptop.

    I hate having to complain especially on my birthday but i know its the only way they will improve their services.
    Well, it is an upgraded model and basically new, so if Apple is like Microsoft(Xbox gaming division people) or Sony or Nintendo, they announce the new product and ship it out as soon as possible without regards that demand far out weighs supply.

    All you can do is cancel the order and go buy another computer from some where else. That, or just wait.
    Chaotic Evil, Level 1 IT-Tech

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  10. #10

    digital john's Avatar
    Member Since
    Mar 21, 2006
    Location
    new jersey
    Posts
    284
    Specs:
    20" iMac G5, 4G 40gb, G4 iBook
    I ordered my macbook online and it arrived 3 days after...

  11. #11

    meatus's Avatar
    Member Since
    May 14, 2007
    Posts
    45
    Specs:
    MacBook Pro: 2.4 GHz Core 2 Duo ~ 2 GB 667 MHz DDR2 SDRAM ~ 160 GB HD ~ 15" Glossy LED Screen
    Quote Originally Posted by Raven56 View Post
    I ordered the new 15" 2.4ghz Macbook Pro without any upgrades from a Mac1 store on the 13th of June.

    On placing the order they told me i was 2nd on the list to receive one when the next shipment arrives. The expected delivery date was the 19th of June and it is the 29th today and i still haven't received it.

    When talking to the staff of the mac1 store yesterday, they told me it will take another week to 3 weeks before they get any more stock in.
    I asked them if i should have ordered it online. They sad it wouldn't have made any difference as it is an issue with the same supplier and is completely out of their control.

    I'm a student studying Digital Art and as i need to use Final Cut i have been encouraged to make the switch to a mac. So fare my experience of Apple's services are dismal. 5 1/2 weeks is unacceptable wait for any laptop.

    I hate having to complain especially on my birthday but i know its the only way they will improve their services.

    I ordered mine at the Apple store online on the 12th of June and I received it on the 21st. I did get the glossy screen which did make it ship a couple days later than if I would've gone with the matte screen. You should maybe see if you could cancel your order at the store and order it online.

  12. #12

    helly's Avatar
    Member Since
    Jun 07, 2007
    Location
    Calgary, AB
    Posts
    3
    Specs:
    Macbook Pro
    Same here - I placed my MBP (with a glossy screen) at my local Mac Vendor and was told it would be 7 - 14 days as they glossy screens had to be ordered directly from Apple. Mine came in in 10 days. Mac1 seems to be yanking your chain. Cancel and order elsewhere.

    H

  13. #13


    Member Since
    Jun 12, 2007
    Posts
    81
    i ordered that same model off ebay...i won the auction june 8th and i got the computer on the 22nd, a day earlier than it was supposed to come. apparantly this reseller (in california) orders the computers straight from apple.

    it's worth the wait, you love it that much more when it finally comes. a month is pretty ridiculous though...

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