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Apple accused of misleading EU customers about warranties


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Apple accused of misleading EU customers about warranties

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The Portuguese Association for Consumer Protection, DECO, is unhappy with Apple's representation of the European Union's warranty policy. DECO has filed a lawsuit accusing Apple of misrepresenting the EU's warranty policy in a way that encourages customers to buy the company's optional and pricey AppleCare warranty.

The lawsuit cites statements like the one found on Apple's website which says the EU's two-year consumer protection law only covers defects present at the time of delivery. According to a report in The Verge, the EU's warranty policy covers any defect that occurs within this two-year timeframe. Apple is facing a similar suit in Italy that threatens to shut down retail sales for 30 days in the country.

Apple accused of misleading EU customers about warranties originally appeared on TUAW - The Unofficial Apple Weblog on Thu, 19 Jul 2012 10:00:00 EST. Please see our terms for use of feeds.




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