New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Rumors and Reports Discuss what's going on with Apple in this forum

Apple launches 1st generation iPod nano replacement program


Post Reply New Thread Subscribe

 
Thread Tools
OneMoreThing...

 
OneMoreThing...'s Avatar
 
Member Since: Mar 30, 2005
Posts: 2,559
OneMoreThing... is a splendid one to beholdOneMoreThing... is a splendid one to beholdOneMoreThing... is a splendid one to beholdOneMoreThing... is a splendid one to beholdOneMoreThing... is a splendid one to beholdOneMoreThing... is a splendid one to beholdOneMoreThing... is a splendid one to beholdOneMoreThing... is a splendid one to behold

OneMoreThing... is offline
Apple launches 1st generation iPod nano replacement program

Quote:



Apple has sent out emails to registered owners of 1st generation iPod nanos stating that certain iPod nanos created between September 2005 and January 2006 might overheat and pose a safety risk. This is because of a manufacturing defect from a single supplier, and the likelihood of problems increases as the model ages. Apple then directs the owner to a replacement program.

There have been some cases of the iPod nano's battery overheating in the past, and while a search on Apple's support site turns up a document, the link is currently not active. The issue turned up previously in 2009, and the Japanese government said in 2008 that three fires were caused in Japan from faulty 1st-generation nano batteries, and that Apple had two other reported cases where people were burned by their iPod nanos.

For those wondering if the emails they received are legitimate, a link to the replacement program can be found directly from Apple's support site for earlier models of the iPod nano and Apple's exchange and repair extension program.

The full email text can be read below.



Show full PR text
Dear iPod nano owner,

Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.

This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.

Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.

Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.

Replacement Process

You may order a replacement unit via the web. Click here to begin.

Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).

If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.

Additional Information

Identifying an iPod nano (1st gen):

o. It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back.

If you need assistance with placing an order, please visit an Apple Retail Store or an Apple Authorized Service Provider (AASP) and bring your iPod nano with you for serial number validation.

Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.

Thank you for participating in this program.

Sincerely,

Apple

Apple launches 1st generation iPod nano replacement program originally appeared on TUAW - The Unofficial Apple Weblog on Sat, 12 Nov 2011 03:30:00 EST. Please see our terms for use of feeds.




Source*|*Permalink*|*Email this*|*Comments
Read more

Mac-Forums: On Twitter | On Facebook | On Flickr
QUOTE Thanks
iWhat

 
iWhat's Avatar
 
Member Since: Nov 11, 2004
Location: Toledo, Ohio
Posts: 5,734
iWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond repute
Mac Specs: Macbook, iMac G5, iPad, iPhone 4, iPod (MANY)!

iWhat is offline
I checked to see, if my iPod Nano qualified... and it did! I can't wait to get a new iPod nano; I'm glad I didn't feel the need to buy another iPod.
QUOTE Thanks
XJ-linux

 
XJ-linux's Avatar
 
Member Since: Jul 02, 2007
Location: Going Galt...
Posts: 3,351
XJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond repute
Mac Specs: MacBookAir5,2:10.9.4-MacMini3,1:10.9.4-iPhone6,1:7.1.2

XJ-linux is offline
Same here. I have 2x 1st generation 2GB Nanos eligible for replacement. I use them quite a bit, even still. It will be nice to get a refresh.

"Those who don't understand Unix are condemned to reinvent it, poorly." Henry Spencer
QUOTE Thanks
infocusinc

 
Member Since: Feb 27, 2011
Posts: 186
infocusinc will become famous soon enough
Mac Specs: '11 15.4, 2.2, 8gb MBP - '11 15.4, 2.0, 8gb MBP, 2x4gb Gen1 Nano, 8gb Gen3 Nano,

infocusinc is offline
Quote:
Originally Posted by XJ-linux View Post
Same here. I have 2x 1st generation 2GB Nanos eligible for replacement. I use them quite a bit, even still. It will be nice to get a refresh.
I have two 4gb going back as well. Just saw a post elsewhere showing the original price at $249.00 OUCH.

Craig Lamson - Craig Lamson Photo

www.craiglamson.com
QUOTE Thanks
CrimsonRequiem

 
CrimsonRequiem's Avatar
 
Member Since: Jul 24, 2008
Posts: 6,006
CrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to all
Mac Specs: MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB

CrimsonRequiem is offline
No replacement for me. I have the 2nd Gen Nano.

死神はリンゴしか食べない。
QUOTE Thanks
dtravis7

 
dtravis7's Avatar
 
Member Since: Jan 04, 2005
Location: Modesto, Ca.
Posts: 27,561
dtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond repute
Mac Specs: iMac 2.4 C2D 10.9.4, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

dtravis7 is offline
Apple is sending me a box to ship it back. I will miss that old Nano as it fits in my Levi pocket, but I am pretty sure they will send a new Nano and that should be nice.
QUOTE Thanks
XJ-linux

 
XJ-linux's Avatar
 
Member Since: Jul 02, 2007
Location: Going Galt...
Posts: 3,351
XJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond repute
Mac Specs: MacBookAir5,2:10.9.4-MacMini3,1:10.9.4-iPhone6,1:7.1.2

XJ-linux is offline
Anyone read anywhere what the replacement program entails? What I mean, do we get refurbished 1st generation Nanos of similar storage capacity and and color? Or do we get some newer generation? Personally, I'm happy with my original and am not sure I necessarily want an "upgrade". These 1st generations are freaking indestructible.

"Those who don't understand Unix are condemned to reinvent it, poorly." Henry Spencer
QUOTE Thanks
CrimsonRequiem

 
CrimsonRequiem's Avatar
 
Member Since: Jul 24, 2008
Posts: 6,006
CrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to allCrimsonRequiem is a name known to all
Mac Specs: MBP 2.3 Ghz 4GB RAM 860 GB SSD, iMac 3.4 GHz Intel Core i7 32GB RAM, Fusion Drive 1TB

CrimsonRequiem is offline
Quote:
Originally Posted by XJ-linux View Post
Anyone read anywhere what the replacement program entails? What I mean, do we get refurbished 1st generation Nanos of similar storage capacity and and color? Or do we get some newer generation? Personally, I'm happy with my original and am not sure I necessarily want an "upgrade". These 1st generations are freaking indestructible.
Except they can potential catch on fire and burn down your house.

死神はリンゴしか食べない。
QUOTE Thanks
XJ-linux

 
XJ-linux's Avatar
 
Member Since: Jul 02, 2007
Location: Going Galt...
Posts: 3,351
XJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond reputeXJ-linux has a reputation beyond repute
Mac Specs: MacBookAir5,2:10.9.4-MacMini3,1:10.9.4-iPhone6,1:7.1.2

XJ-linux is offline
Quote:
Originally Posted by CrimsonRequiem View Post
Except they can potential catch on fire and burn down your house.
LOL. That's a "feature", not a "defect".

"Those who don't understand Unix are condemned to reinvent it, poorly." Henry Spencer
QUOTE Thanks
iggibar

 
iggibar's Avatar
 
Member Since: Apr 20, 2009
Location: C-Town
Posts: 4,063
iggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to behold
Mac Specs: Mac Pro 4.1 15" MBP. 13" MBP. 17" PB. Power Mac G5. Galaxy Note 3

iggibar is offline
Curious to see as to which model the "replacement" will be coming in for people. I guess it would be cool to get a new one, but I like the original nanos. If mine were still ticking like a clock after 5 years, I wouldn't bother sending it in...unless Apple believe 5-6 years is the time frame for which the batteries start exploding. That might be a problem.

If you are distressed by anything external, the pain is not due to the thing itself but to your own estimate of it; and this you have the power to revoke at any moment. Marcus Aurelius
QUOTE Thanks
dtravis7

 
dtravis7's Avatar
 
Member Since: Jan 04, 2005
Location: Modesto, Ca.
Posts: 27,561
dtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond repute
Mac Specs: iMac 2.4 C2D 10.9.4, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

dtravis7 is offline
I love the 1st Gen Nano also but mine does need a new battery. It gets hot and will not hold a charge. Been that way for a while. I could get another battery but lets see what apple does.
QUOTE Thanks
iWhat

 
iWhat's Avatar
 
Member Since: Nov 11, 2004
Location: Toledo, Ohio
Posts: 5,734
iWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond reputeiWhat has a reputation beyond repute
Mac Specs: Macbook, iMac G5, iPad, iPhone 4, iPod (MANY)!

iWhat is offline
Confirmed: Apple to Replace Defective 1st-Generation iPod Nanos With 1st-Generation Units

It was too good to be true. Apple is replacing the 1st gen iPod nano with the same 1st gen. Oh well, I still like my nano, so it'll be nice to get a new battery. I just hope, if I'm getting a refurbished, it doesn't look too used.

But if you look at the comment section of the article, a commenter mentions that they could see Apple eventually allowing people to exchange up to the current gen of nanos to be on people's good graces. Now I wonder, if I should wait a month and see, if there is a backlash...
QUOTE Thanks
dtravis7

 
dtravis7's Avatar
 
Member Since: Jan 04, 2005
Location: Modesto, Ca.
Posts: 27,561
dtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond reputedtravis7 has a reputation beyond repute
Mac Specs: iMac 2.4 C2D 10.9.4, iMac 2.16 C2d 10.6.8, Macbook2007 10.8.4, Mac Mini 10.8.4, iPhone 3GS Note 8!!

dtravis7 is offline
iWhat, that is what I found last night also. I do need a new battery as mine never was that good and probably one of the bad ones. I HOPE what they send me is at least mint. Mine is basically in perfect shape.
QUOTE Thanks
Nighthawk4

 
Nighthawk4's Avatar
 
Member Since: Jul 14, 2008
Posts: 660
Nighthawk4 will become famous soon enough
Mac Specs: iMac 2.66 GHz 20", iPad 32GB 3G, iPhone 16GB 3G

Nighthawk4 is offline
I have a 2GB and a 4GB. Very hard to read the Serial Numbers, but both of them qualify for replacement.

Wonder what they will supply in exchange - old stock or newer models?
QUOTE Thanks
iggibar

 
iggibar's Avatar
 
Member Since: Apr 20, 2009
Location: C-Town
Posts: 4,063
iggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to beholdiggibar is a splendid one to behold
Mac Specs: Mac Pro 4.1 15" MBP. 13" MBP. 17" PB. Power Mac G5. Galaxy Note 3

iggibar is offline
Quote:
Originally Posted by Nighthawk4 View Post
Wonder what they will supply in exchange - old stock or newer models?
Refurbished models of the same generation as what you turn in.

If you are distressed by anything external, the pain is not due to the thing itself but to your own estimate of it; and this you have the power to revoke at any moment. Marcus Aurelius
QUOTE Thanks

Post Reply New Thread Subscribe


« iPad 3! | Apple Hong Kong combats scalpers with iPhone lottery »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

All times are GMT -4. The time now is 06:40 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?