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Apple offers to replace some 1TB Seagate iMac drives


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OneMoreThing...

 
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Apple offers to replace some 1TB Seagate iMac drives

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Apple is offering a free replacement for a "very small" number of 1TB Seagate drives used in 21.5- and 27-inch iMacs sold between May and July of this year, the company notes. The drives can be replaced free of charge by bringing the unit in to an Apple Retail Store, Authorized Service Provider or other options. Apple has set up a webpage for users to enter their iMac serial number to determine if they qualify for the program....

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I got my email notification this evening - after I returned home from the nearest Apple store an hour and a half from my home.

Does anyone know about how long I can expect this to take? I just bought my iMac in May. I've always had Windows machines and did all my own repairs up until now.
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Originally Posted by mfranz View Post
I got my email notification this evening - after I returned home from the nearest Apple store an hour and a half from my home.

Does anyone know about how long I can expect this to take? I just bought my iMac in May. I've always had Windows machines and did all my own repairs up until now.
A tech won't take long to replace it. The transfer of data from the old one to the new will probably take longer. It would be a great help if you have a current Time Machine and take it along.

Working inside an IMac isn't something you would do yourself, especially one under warrenty. This most definitely isn't like the standard windows tower where you take the side off and pop the drive out with two screws.

Don't forget to make an appointment.
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Thank you for your reply, cptkrf. I fully intend to make an appointment and take it in, I was just wondering how long it would take. Can I expect to leave it with them for a day, a week, two weeks, etc.? The length of time will decide which store I call to make the appointment.
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I'm actually happy to find out I don't qualify - I definitely wasn't looking forward to packing up this iMac and carting it into the Apple store.
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Same here, even though our local Apple store is only 10 minutes away from my home. Lugging an iMac around makes you appreciate a MacBook or MacBook Pro - but other than that, I love working on the iMac so much more!
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Quote:
Originally Posted by mfranz View Post
Thank you for your reply, cptkrf. I fully intend to make an appointment and take it in, I was just wondering how long it would take. Can I expect to leave it with them for a day, a week, two weeks, etc.? The length of time will decide which store I call to make the appointment.
Make a COMPLETE backup first!!!
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whats causing the issues with this small batch of seagate HD's ??

I got my iMac in april, now when I've checked, my HD doesn't require replacing. Is that a good thing or a bad thing ?

my purchase date is very close to this bad batch of drives

27' iMac 2.8ghz intel quad core i5  white iPad2 32 gig wifi only  white iPhone5 16gig  black iPhone 4S  black iPod touch 8gig  80gig iPod classic  apple TV2  2TB crap dog slow time capsule 
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Make a COMPLETE backup first!!!
Done. I'm a backup Nazi. I have Time Machine running and check it regularly, plus I did a second backup prior to upgrading to Lion. I've since continued the second backup daily and my most important files are saved on thumb drives or other computers or online.

I called the Apple store this morning and was told it would take 5 to 7 days to swap the hard drive. I first have to make an appointment at the Genius Bar and drop off my iMac before they can order the hard drive. I was hoping that since this is a recall of a specific hard drive, they would have a few of these drives on hand. I will literally spend more time driving than the tech will handling my machine.

My other option as suggested by the Apple employee was to wait and see if the hard drive actually fails and then make an appointment.
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