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Apple slipping, but still leads Dell and HP in tech support satisfaction


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the8thark

 
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Apple slipping, but still leads Dell and HP in tech support satisfaction
AppleInsider | Apple slipping, but still leads Dell and HP in tech support satisfaction
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Apple's lead over HP and Dell in customer service satisfaction rankings has narrowed over the last year, but its customers still reported fewer nuisance issues and greater satisfaction by a significant margin.
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Macata

 
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Having had the opportunity to use HP support, the only surprise here is that root canal work is not listed as being more popular than HP support.
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harryb2448

 
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And being a long term user of Dell Latitudes, never heard of such a thing as this 'support'!

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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Feniks80

 
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HP's customer support is a nightmare and a headache, i am glad i never have to deal with such idiocy ever again. Apple's support has always been easy and pleasant for me.
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TrueTone911

 
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I should probably knock on wood or something but I have 130 Dell's at work and haven't had to call support in years. I remember the only challenge was a language barrier and made the experience rather frustrating. Had to call Apple support about a year ago about a goof I made purchasing on iTunes and was very happy with the treatment and the outcome.

No hum, no buzz, no problem.
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