Apple slipping, but still leads Dell and HP in tech support satisfaction

the8thark · the8thark #1 (**permalink**)

01-27-2011, 05:13 PM

Apple slipping, but still leads Dell and HP in tech support satisfaction
AppleInsider | Apple slipping, but still leads Dell and HP in tech support satisfaction

Quote:

Apple's lead over HP and Dell in customer service satisfaction rankings has narrowed over the last year, but its customers still reported fewer nuisance issues and greater satisfaction by a significant margin.

Macata · Macata #2 (**permalink**)

01-30-2011, 09:57 AM

Having had the opportunity to use HP support, the only surprise here is that root canal work is not listed as being more popular than HP support.

harryb2448 · harryb2448 #3 (**permalink**)

01-30-2011, 04:14 PM

And being a long term user of Dell Latitudes, never heard of such a thing as this 'support'!

Feniks80 · Feniks80 #4 (**permalink**)

01-30-2011, 05:12 PM

HP's customer support is a nightmare and a headache, i am glad i never have to deal with such idiocy ever again. Apple's support has always been easy and pleasant for me.

TrueTone911 · TrueTone911 #5 (**permalink**)

01-31-2011, 08:48 PM

I should probably knock on wood or something but I have 130 Dell's at work and haven't had to call support in years. I remember the only challenge was a language barrier and made the experience rather frustrating. Had to call Apple support about a year ago about a goof I made purchasing on iTunes and was very happy with the treatment and the outcome.

TrueTone911 #5 (permalink)
Member Since: Jan 30, 2011 Location: So Cal Posts: 73 Mac Specs: MacBook Pro 13", 2.66GHz Intel Core 2 Duo, 320GB HD, 4GB Ram, OSX 10.6.7	01-31-2011, 08:48 PM I should probably knock on wood or something but I have 130 Dell's at work and haven't had to call support in years. I remember the only challenge was a language barrier and made the experience rather frustrating. Had to call Apple support about a year ago about a goof I made purchasing on iTunes and was very happy with the treatment and the outcome. No hum, no buzz, no problem.
	QUOTE Thanks

Apple slipping, but still leads Dell and HP in tech support satisfaction

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Macata #2 (permalink)
Member Since: Jan 29, 2011 Location: Sunny Caribbean Posts: 9 Mac Specs: iMac 21.5 3.06GHz Intel Core Duo 4Gb 1067MHz DDR3	01-30-2011, 09:57 AM Having had the opportunity to use HP support, the only surprise here is that root canal work is not listed as being more popular than HP support.
	QUOTE Thanks

Feniks80 #4 (permalink)
Member Since: May 23, 2010 Location: La Habra, CA Posts: 109	01-30-2011, 05:12 PM HP's customer support is a nightmare and a headache, i am glad i never have to deal with such idiocy ever again. Apple's support has always been easy and pleasant for me.
	QUOTE Thanks

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