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  1. #1

    Member Since
    Jan 27, 2007
    17 inch 2 GHz C2D imac (5,1) with 3GB DDR2 RAM, X1600 (128MB memory) GPU - OSX 10.6.3
    Apple slipping, but still leads Dell and HP in tech support satisfaction
    Apple slipping, but still leads Dell and HP in tech support satisfaction
    AppleInsider | Apple slipping, but still leads Dell and HP in tech support satisfaction
    Apple's lead over HP and Dell in customer service satisfaction rankings has narrowed over the last year, but its customers still reported fewer nuisance issues and greater satisfaction by a significant margin.

  2. #2

    Macata's Avatar
    Member Since
    Jan 29, 2011
    Sunny Caribbean
    iMac 21.5 3.06GHz Intel Core Duo 4Gb 1067MHz DDR3
    HP "support"
    Having had the opportunity to use HP support, the only surprise here is that root canal work is not listed as being more popular than HP support.

  3. #3

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac, i7 4GHz, 32GB memory, 1TB Blade Drive, OS X.13.4
    And being a long term user of Dell Latitudes, never heard of such a thing as this 'support'!
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4

    Feniks80's Avatar
    Member Since
    May 23, 2010
    La Habra, CA
    HP's customer support is a nightmare and a headache, i am glad i never have to deal with such idiocy ever again. Apple's support has always been easy and pleasant for me.

  5. #5

    TrueTone911's Avatar
    Member Since
    Jan 30, 2011
    So Cal
    MacBook Pro 13", 2.66GHz Intel Core 2 Duo, 320GB HD, 4GB Ram, OSX 10.6.7
    I should probably knock on wood or something but I have 130 Dell's at work and haven't had to call support in years. I remember the only challenge was a language barrier and made the experience rather frustrating. Had to call Apple support about a year ago about a goof I made purchasing on iTunes and was very happy with the treatment and the outcome.
    No hum, no buzz, no problem.

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