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  1. #1


    Member Since
    Dec 05, 2006
    Location
    Wirral, UK
    Posts
    62
    Specs:
    Macbook Pro, 500GB HDD, 8GB Ram / iPhone 4 32GB / Nano, Touch & Classic / iMac / Apple TV / iPad 64
    Charger catches fire!
    Im in a lecture, typing away when there's a flash from the transformer bit and the very end of the charger where it connects to the macbook is on fire!

    I took the charger in to my local Apple centre and they said i would need to send it off and that id be without it for up to 4 weeks, errr pretty useless since my macbook had 1.5 hours of battery life and i use it on a daily basis for uni, work and person stuff.

    They also informed me that my warranty ran out 2 days before so its unlikely it would be replaced. So 65 down and i have a new charger.

    Rubbish! Only real downer on what has been a pleasurable year of ownership and i dont regret for one minute getting rid of my Vaio!
    2009 Macbook Pro 2.53Ghz / 8GB Ram / 500GB HDD :dive: RIP Macbook Black!

  2. #2

    EORI's Avatar
    Member Since
    Dec 08, 2007
    Location
    L.A.
    Posts
    303
    Specs:
    24" iMac 2.4Ghz, 4GB RAM/320GB HD; BlackBook 2.4Ghz, 2GB RAM/250GB HD
    That's surprisingly dismal service by Apple if you ask me. Your laptop just about catches fire because your AC adaptor short-circuits (whose fault is that?), and you're only 2 days beyond the warranty period (I've had a car mfr replace a faulty transmission when I was 2 months out of warranty and the replacement cost was $3K), and given the cost of the adaptor, they could have just given you a new one!
    Happy to be back to a Mac

  3. #3


    Member Since
    Dec 29, 2007
    Posts
    135
    Specs:
    MBP 2.53Ghz, 4GB ram, 500gb hd -- Apple TV 160gb -- MacMini 1.83ghz
    I don't know about UK, but here in the US you can buy a charger at Best Buy and return it within 30 days for a full refund. That could help you for the time your charger is at Apple for repair.

  4. #4

    Derek McNelly's Avatar
    Member Since
    Feb 04, 2008
    Location
    Center Line, Michigan
    Posts
    1,587
    Specs:
    MacBook Pro 15" - 2.3 GHz Quad i7- 8GB RAM - 750GB Hybrid HD - OS X 10.8
    Quote Originally Posted by a4 abt View Post
    I don't know about UK, but here in the US you can buy a charger at Best Buy and return it within 30 days for a full refund. That could help you for the time your charger is at Apple for repair.
    Apple is notorious for treating UK customers like they're second class.

    US customers get great treatment, but I know the UK got shafted in the service department.
    MacBook Pro 2.3 GHz Quad i7 - 8GB RAM - 750GB HHD - OS X 10.8
    MacBook 2.0 GHz Core 2 Duo - 4 GB RAM - 320 GB HDD - OS X 10.6

    MoTM February 2009

  5. #5

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,760
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPhone 3GS Note 8!
    There has been many issues with the Mag Safe and AC Adapter. It was a known fact by Apple. They should give you a new one without an issue.

  6. #6

    cknight88's Avatar
    Member Since
    Aug 08, 2007
    Location
    Surrey, United Kingdom
    Posts
    88
    Specs:
    2.4AlumBook, 4g iphone, 64wifi iPad, Atv2, Ipod classic
    Quote Originally Posted by Derek McNelly View Post
    Apple is notorious for treating UK customers like they're second class.

    US customers get great treatment, but I know the UK got shafted in the service department.
    TELL ME BOUT IT! I've had many a problem; which i have read similar if not identical stories of online, the only difference is the outcome! here in bend-me-over-britain, we have the WORST customer service people in history!

    Credit to you US store assistants you actually make shopping a pleasurable experience!

  7. #7


    Member Since
    Jul 20, 2004
    Posts
    56
    Specs:
    15" Macbook Pro 2.2Ghz 2GB
    I had an ibook and my cousin had a powerbook and both of our adapters also started smoking once while we were using it. We were both out of warrenty but I just thought that it was ridiculous. We went to one apple store and the guy is like "this is a binary issue". Than went to another apple store they gave us both two used power adapters. Better than nothing I guess but whats up with the whole binary thing? Apple is great when you have warranty but if your up, even by a day, they are useless. They really need to make their warranty more than 1 year.

  8. #8

    EORI's Avatar
    Member Since
    Dec 08, 2007
    Location
    L.A.
    Posts
    303
    Specs:
    24" iMac 2.4Ghz, 4GB RAM/320GB HD; BlackBook 2.4Ghz, 2GB RAM/250GB HD
    It sounds like the consumer protection laws here in the U.S. are more pro-consumer. If Apple were to give consumers a hard time about what clearly sounds to me like a defective electrical component, and one that could catch fire, you can bet that the government would investigate and require a complete recall. And if the government didn't require it, I'm sure that the many dozens of predatory plaintiffs attorneys that infest the U.S. would be circling around Apple like sharks to force a recall.
    Happy to be back to a Mac

  9. #9

    eric's Avatar
    Member Since
    Nov 04, 2006
    Location
    twin cities, mn, usa
    Posts
    8,708
    i have a question regarding this, since i have a theory.

    do you ever, or did you ever really connect the charger without inspecting it first? the way the thing is designed it seems it would be very easy to short circuit the connections with debris. i check mine every single time i connect mine, especially if i know the end has had the opportunity to come in contact with dirt/dust/etc.
    Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
    ["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]

  10. #10

    Derek McNelly's Avatar
    Member Since
    Feb 04, 2008
    Location
    Center Line, Michigan
    Posts
    1,587
    Specs:
    MacBook Pro 15" - 2.3 GHz Quad i7- 8GB RAM - 750GB Hybrid HD - OS X 10.8
    I know this is a little bit morbid, but, umm, do you happen to have any pictures of the charger?
    MacBook Pro 2.3 GHz Quad i7 - 8GB RAM - 750GB HHD - OS X 10.8
    MacBook 2.0 GHz Core 2 Duo - 4 GB RAM - 320 GB HDD - OS X 10.6

    MoTM February 2009

  11. #11


    Member Since
    Nov 15, 2008
    Posts
    2
    I know this is way after the fact, but I just discovered that my 12" ibook G4 battery had a recall when trying to figure out why it won't hold a charge anymore. I thought I had checked on this when it was in the news a few years ago, but when I just happened to follow a link while troubleshooting on the net, I found my battery and laptop are included in the recall. I always thought it got too hot but just monitored it really carefully when I checked for a recall the first time. It seems likely that if the battery is malfunctioning that it could cause arcs and/or excess heat at the connections of the adapter cord to the laptop and to the adapter brick. There are a lot of complaints on the net about the adapters getting hot, catching fire, but perhaps they are not defective, it's the batteries. I am surprised that Apple is not under obligation to notify customers individually of severe safety issues such as this - I just found out randomly. I would strongly suggest everyone who is not aware of this check on the Apple site under support/ibook. On the right is a link for battery exchange. There is a listing of the battery serial numbers that qualify. If you qualify you can easily order the new battery online - you don't have to send your old one in until you get the new one, and shipping is free.

  12. #12

    shortyrulesall's Avatar
    Member Since
    Jun 05, 2008
    Location
    Waterloo
    Posts
    83
    Specs:
    MacBook 2.4 GHz Intel Core 2 Duo 2 Gb Ram 250 Gb HD OSX 10.5.5
    Im in Canada and Ive had so many issues with my Mac. Ive called Apple at least 15 times for different issues and I've had my MacBook for about 6 months. I even have the three year waranty and i STILL get treated like crap. The service is actually making me consider buying a PC next time because of all the problems I've had with them.
    - c a r l i f a c e.*

  13. #13

    Eric559's Avatar
    Member Since
    Jul 18, 2007
    Location
    Central California
    Posts
    3,185
    Specs:
    2.16GHz C2D MacBook w/ 2GB RAM & 120GB HD. HTC Droid Incredible.
    Quote Originally Posted by shortyrulesall View Post
    The service is actually making me consider buying a PC next time because of all the problems I've had with them.
    Your going to have problems with a PC too.
    Member Of The Month for December '08.
    It's only the internet!

  14. #14


    Member Since
    Nov 15, 2008
    Posts
    24
    Holy crap talk about a fire hazard
    iTouch/iPhone/Mac =

  15. #15

    juslisen's Avatar
    Member Since
    Nov 16, 2008
    Location
    Detroit, Mi.
    Posts
    23
    Specs:
    2.8GHz Dual Core 15" MBP | 2.2GHz Quad-Core i7 17" MBP | iPod Classic 32GB | iPod Touch 64GB
    Quote Originally Posted by MacMyk View Post
    I had an ibook and my cousin had a powerbook and both of our adapters also started smoking once while we were using it. We were both out of warrenty but I just thought that it was ridiculous. We went to one apple store and the guy is like "this is a binary issue". Than went to another apple store they gave us both two used power adapters. Better than nothing I guess but whats up with the whole binary thing? Apple is great when you have warranty but if your up, even by a day, they are useless. They really need to make their warranty more than 1 year.
    Yeah, they definitely need to extend their warranty. It seems as if they make power adapters to only work for a year and after that they go bad so that they don't have to pay to replace it, we have to. That sucks bad. Apple likes to say "sorry we can't help you" or "you have to pay this and that". From my opinion that is!

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