MacBook - Cracked case - repair time

SlickShoes · SlickShoes #1 (**permalink**)

02-11-2008, 09:11 AM

I have the common problem that where the lid closes on the macbook it has caused cracks. I took it to my re seller who will fix it under warranty but they say it will take minimum of 2 WEEKS! I think this is an insane time to be without the computer for is this normal for it to take so long?

Thanks

chazdaspaz · chazdaspaz #2 (**permalink**)

02-11-2008, 01:41 PM

No, it is not normal. I think your warranty works with Apple too, take it to an Apple store and tell them, they will literally take apart the topcase in front of you, put on a new one and then give it back to you. I'm not 100% sure but I am certain that people have had their laptop plastic repaired by Apple for free.

SlickShoes · SlickShoes #3 (**permalink**)

02-12-2008, 05:23 AM

Quote:

Originally Posted by chazdaspaz

No, it is not normal. I think your warranty works with Apple too, take it to an Apple store and tell them, they will literally take apart the topcase in front of you, put on a new one and then give it back to you. I'm not 100% sure but I am certain that people have had their laptop plastic repaired by Apple for free.

Thanks but the only shop in Edinburgh is a re-seller we dont have a mac store, i think there is one in glasgow but thats 60 miles away.

cowasaki · cowasaki #4 (**permalink**)

02-25-2008, 05:37 PM

I didn't see this at the time but in case it happens to anyone else I took back two macbooks with the same fault and they were fixed in 3 days!

cowasaki #4 (permalink)
Member Since: Aug 12, 2007 Location: UK Posts: 408 Mac Specs: Mac pro Quad Xeon; 15" Retina Macbook Pro; macbooks (family); Macbook pro 17"; intel & G4 iMacs.	02-25-2008, 05:37 PM I didn't see this at the time but in case it happens to anyone else I took back two macbooks with the same fault and they were fixed in 3 days! Experienced computer user, applications programmer and component level service engineer but came to the Apple platform with intro of intel!. Pro-photographer and director of electronics company.
	QUOTE Thanks

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MacBook - Cracked case - repair time

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SlickShoes #1 (permalink)
Member Since: Feb 21, 2007 Location: Glasgow, Scotland Posts: 230 Mac Specs: Aluminium Macbook 13.3"	02-11-2008, 09:11 AM I have the common problem that where the lid closes on the macbook it has caused cracks. I took it to my re seller who will fix it under warranty but they say it will take minimum of 2 WEEKS! I think this is an insane time to be without the computer for is this normal for it to take so long? Thanks
	QUOTE Thanks

chazdaspaz #2 (permalink)
Member Since: Feb 11, 2008 Posts: 6 Mac Specs: iMac aluminium 24 inch 2.4 Ghz, 3GB RAM	02-11-2008, 01:41 PM No, it is not normal. I think your warranty works with Apple too, take it to an Apple store and tell them, they will literally take apart the topcase in front of you, put on a new one and then give it back to you. I'm not 100% sure but I am certain that people have had their laptop plastic repaired by Apple for free.
	QUOTE Thanks

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