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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook - Cracked case - repair time


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SlickShoes

 
Member Since: Feb 21, 2007
Location: Glasgow, Scotland
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Mac Specs: Aluminium Macbook 13.3"

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I have the common problem that where the lid closes on the macbook it has caused cracks. I took it to my re seller who will fix it under warranty but they say it will take minimum of 2 WEEKS! I think this is an insane time to be without the computer for is this normal for it to take so long?

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chazdaspaz

 
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Member Since: Feb 11, 2008
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No, it is not normal. I think your warranty works with Apple too, take it to an Apple store and tell them, they will literally take apart the topcase in front of you, put on a new one and then give it back to you. I'm not 100% sure but I am certain that people have had their laptop plastic repaired by Apple for free.
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SlickShoes

 
Member Since: Feb 21, 2007
Location: Glasgow, Scotland
Posts: 230
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Mac Specs: Aluminium Macbook 13.3"

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Quote:
Originally Posted by chazdaspaz View Post
No, it is not normal. I think your warranty works with Apple too, take it to an Apple store and tell them, they will literally take apart the topcase in front of you, put on a new one and then give it back to you. I'm not 100% sure but I am certain that people have had their laptop plastic repaired by Apple for free.
Thanks but the only shop in Edinburgh is a re-seller we dont have a mac store, i think there is one in glasgow but thats 60 miles away.
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cowasaki

 
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Member Since: Aug 12, 2007
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I didn't see this at the time but in case it happens to anyone else I took back two macbooks with the same fault and they were fixed in 3 days!

Experienced computer user, applications programmer and component level service engineer but came to the Apple platform with intro of intel!. Pro-photographer and director of electronics company.
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