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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook - Battery Lock (coin operated) broke off!


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socalkid86

 
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so...my new Macbook (bought in November, Santa Rosa equipped) has a bit of a problem. the coin operated battery lock bit broke off. Apparently it's only held to the computer itself by two small plastic prongs...possibly some minor adhesive.


I'm a little upset that Apple...who I thought had pretty solid build on their products would use something so pathetic on a movable item.


anyone else had this problem? I'm vacationing in Japan while it happened and the Apple store here tried telling me it'd cost $400 to fix since they apparently need to replace the whole bottom half of my Macbook. Hopefully it won't be the case in CA.

if anyone's had this happen, please share with me your experiences...like cost of repair...or the reasoning you used to get a free fix...etc etc.

this might put me over the edge to buy a better built Macbook Pro.
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RNDdave

 
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What where you doing when it broke off?

To be honest I can't believe any company would charge you for replacing a part within it's 1 year manufacturers cover especially as yours is still so new unless you were doing something it obviously wasn't designed for...
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socalkid86

 
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I was simply taking off the battery since I was going to have it plugged into the room where I'll be staying on vacation for two weeks. Read that disconnecting the battery helps preserve its capacity if it's going to be plugged in for a long time.
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Quote:
Originally Posted by socalkid86 View Post
I was simply taking off the battery since I was going to have it plugged into the room where I'll be staying on vacation for two weeks. Read that disconnecting the battery helps preserve its capacity if it's going to be plugged in for a long time.
I've heard similar advice regarding the battery.

I would honestly expect Apple to cover this one - I don't see how they could even question it.

Let us know how you get on.
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rogair

 
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Bottom cases aren't covered by warranty. You must've used excessive force to unhinge the battery. Or someone else did it without you knowing. Regardless, you might be able to get some sympathy from someone from Apple, but they don't cover bottom cases.
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Originally Posted by rogair View Post
Bottom cases aren't covered by warranty. You must've used excessive force to unhinge the battery. Or someone else did it without you knowing. Regardless, you might be able to get some sympathy from someone from Apple, but they don't cover bottom cases.
What - that's shocking.

I can understand scratches and general wear and tear not being covered but a movable part falling off - I think that it sounds like it somehow made it through QA when perhaps it shouldn't have. I'd like to believe Apple will be ok about sorting this out at no cost on such a new product.
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Eric559

 
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Bottom cases aren't covered by warranty. You must've used excessive force to unhinge the battery. Or someone else did it without you knowing. Regardless, you might be able to get some sympathy from someone from Apple, but they don't cover bottom cases.
Where does it say that at?

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socalkid86

 
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its simply a screw that popped off, and adjusting the lock itself. I've never taken the bottom's cover off but I can't imagine it being too complicated or intricate, as there's really no mechanical parts on the macbook besides the hinges for the monitor and the battery lock itself.

i'd be pretty shocked as well if they tried to take me for $400 like the Apple Store here in Japan did. If they did, I guess I'd had to try to haggle with them to take this Macbook back and let me pay the difference for a Macbook Pro...which seems to me to have a superior build compared this my current plastic fantastic Macbook
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I would just wait until you got back home and take it to an Apple Store there or call AppleCare up.

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socalkid86

 
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that's what I was figuring. I figure bringing the computer in person would be better than calling up AppleCare since they can't really see the computer itself. Unless you guys have an awesome line for me to use to have a guaranteed free repair
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kgeier82

 
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do you try to force it the wrong way, and snap it off?

maybe someone else did?

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socalkid86

 
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seems pretty ridiculous to force it off...especially in the wrong direction. i can't imagine anyone tinkering with my computer though. it's usually with me at all times since I'm a student.
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MacHeadCase
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Seriously, you should take it back to an Apple Store as soon as you get a chance and let them be the judge if there was abuse or if it was a defective component that snapped on your Apple notebook. No matter what we say here, they have the last word over there.

Good luck!
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kgeier82

 
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yea good luck. it still sounds to me it was turned forcefully in the wrong direction.

any way to get some pics of it? id like to see the assembly

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socalkid86

 
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there you go.

you can see the snapped bit
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