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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook - Need Quick Advice..!


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ricecook

 
Member Since: Sep 10, 2007
Posts: 48
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ok i just got a black macbook 2.2 last wednesday at bestbuy online and i picked it up at the store and now there is one dead pixel on the screen that really bugs me because i pay alot for this and this was my first laptop and i love it if apple refuse to fix a dead pixel will it just be best to return it to bestbuy and just get my money back and just buy a new one because bestbuys policy is that computer/laptops need to be returned within 14 days of purches..im not sure whats the best way to do this..i already called apple about this they told me to call appel store near me and i havent got the time to go there so if apple near me dont want to fix a singel dead pixel my best thing to do is return it before the 14days expire return..so what should i do?
im not in a hurry to get my macbook back or get my money back then but a new one again just want it befor christmas..

thanks..

ps sorry if this is the wrong place to post this move to correct..
QUOTE Thanks
cwa107

 
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Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,494
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Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

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Quote:
Originally Posted by ricecook View Post
ok i just got a black macbook 2.2 last wednesday at bestbuy online and i picked it up at the store and now there is one dead pixel on the screen that really bugs me because i pay alot for this and this was my first laptop and i love it if apple refuse to fix a dead pixel will it just be best to return it to bestbuy and just get my money back and just buy a new one because bestbuys policy is that computer/laptops need to be returned within 14 days of purches..im not sure whats the best way to do this..i already called apple about this they told me to call appel store near me and i havent got the time to go there so if apple near me dont want to fix a singel dead pixel my best thing to do is return it before the 14days expire return..so what should i do?
im not in a hurry to get my macbook back or get my money back then but a new one again just want it befor christmas..

thanks..

ps sorry if this is the wrong place to post this move to correct..
Whew... did you get a breath in there?

I think you pretty much answered your own question. Ask Best Buy to exchange it for another one that doesn't have dead pixels. If they won't do that, just return it and then buy another.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
ricecook

 
Member Since: Sep 10, 2007
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lol yeah thanks..i know ..but yeah thanks man..also dose any one have dead pixels on there laptops? do you just live with it or you got it exchange of replace from warrenty
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cwa107

 
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Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
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cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

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Quote:
Originally Posted by ricecook View Post
lol yeah thanks..i know ..but yeah thanks man..also dose any one have dead pixels on there laptops? do you just live with it or you got it exchange of replace from warrenty
I haven't seen an LCD panel with dead pixels in some time. Now that they're more commonplace, the manufacturing process are more refined. But to answer your question, no, I don't have any dead pixels in my MacBook Pro - not even in my el-cheapo AOC 17" LCD that is attached to my PC. I don't think you should have to live with it. I'm pretty sure Apple will want to replace the screen, which could take some time.

I'd do just as you suggested and hold Best Buy accountable within the 14-day return period.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
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nremondelli

 
Member Since: Oct 27, 2007
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I have one on my iBook. Actually it is a stuck pixel. Lit up like a Christmas tree. Anyway, Apple refused to return it the next day. there policy is/was something like 7 dead pixels. i could have returned it and paid the 10% open box fee, but I decided to live with it. it bothered me, but I lived with it.

With that being said, I plan on purchasing a new on in a few weeks. If there is a stuck/dead pixel I would return it...even if it meant paying the 10%. Best Buy should give you no problems. They are good about that stuff. Apple retail on the other hand...
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nick/chuck

 
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Member Since: Aug 02, 2007
Location: Scranton
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i have 2 stuck pixels, apple refused to fix it. They claim you need 7 to get it fixed.
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ricecook

 
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Good thing I didnt get it from apple..well kind of.. i return it to best buy and im getting a new one later today..must check if theres a dead pixel befor I leave dont want drive back again.. Also what cause dead pixels any way? Is it because were you store it like if its hot/cold temperture that afects the screen?or this is just the way it was manafacture...and what do they do with the screens that have dead pixel? Do they fix or just recycel it and make new one?
QUOTE Thanks
cwa107

 
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Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,494
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

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Quote:
Originally Posted by ricecook View Post
Good thing I didnt get it from apple..well kind of.. i return it to best buy and im getting a new one later today..must check if theres a dead pixel befor I leave dont want drive back again.. Also what cause dead pixels any way? Is it because were you store it like if its hot/cold temperture that afects the screen?or this is just the way it was manafacture...and what do they do with the screens that have dead pixel? Do they fix or just recycel it and make new one?
It's just a defect in the manufacturing process. It's less common than it once was, but it's not unheard of. My guess would be that it would be sent back to Apple and eventually end up sold as a refurbished unit. They may or may not replace the screen, depending on their refurbishment process.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks

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