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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - Is my screen under warranty?

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BethanyLieb's Avatar
Member Since: May 10, 2007
Posts: 85
BethanyLieb is on a distinguished road
Mac Specs: 15" MacBook Pro, 16g iPhone 3g, 30g iPod classic

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Here's the story. I'm still recovering!!

I was laying on bed with my macbook pro on my lap... had to get my credit card from my purse on the floor next to me... sat back up... looked at my screen and in the upper right corner there's a huuuuuge crack, it looks like a broken windshield. I KNOW I didn't hit it... my computer was extremely hot. Is it possible this could've been caused by heat?

Also... I called in the Apple Protection Plan line and they told me it will be covered by warranty... but I read on here and people are saying it's not. What's the case?

Also... the closest Apple store to me is 30 minutes plus... if I take this to a place like circuit city where they can do Apple repairs.. will they honor my APP?

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Member Since: Sep 23, 2007
Posts: 64
MacKid is an unknown at this point
Mac Specs: MBP LED 15" SR 2.2GHz, 4GB RAM, 160GB HDD, NIVIDIA 8600M GT 128MB

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If Apple says it's under warranty, it's under warranty. Normally incidences where it's your fault, it's not. I would never take my MBP to a 3rd party repair company. Call Apple, and they should send you a box to put your MBP in and ship to them.

Hope this helps.
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Member Since: Feb 19, 2007
Location: Atlanta
Posts: 350
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Mac Specs: 15" MBP 2.2Ghz C2D 4GB RAM 120GB HDD

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Originally Posted by MacKid View Post
Call Apple, and they should send you a box to put your MBP in and ship to them.
FYI: You only have call support if you have AppleCare or are within 90 days of purchase. After that it's Apple Store and Apple Authorized Support Retailers only.

Apple Mac HQ - Apple/Mac News, Reviews, and More
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Member Since: Nov 18, 2006
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Mac Specs: 27" iMac 2.7GHz Core i5, iPhone 4S, 3rd gen iPad

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I've never head of a screen cracking on its own before. That'll be a tough sell for warranty coverage.

"Give so much time to the improvement of yourself that you have no time to criticize others"
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