MacBook - Faulty Macbook

jagthebeetle · jagthebeetle #1 (**permalink**)

11-07-2007, 07:41 PM

I was really excited about getting a brand new Macbook. I ordered it online, but now I think that might have been a mistake.

The computer came, and has a dead pixel at the bottom center.
The screen seems to be slightly crooked. This is only noticeable by rubbing your finger against the closed macbook, but whenever I open my computer, it makes a loud click in the right hinge. Also, the battery does not fit in evenly. It is about a millimeter depressed on one side, and juts out about the same distance on the other side.

I live in NY, and would like to know about the return policy. It has been one week.

I will take it to the apple store this weekend.

Ramacher · Ramacher #2 (**permalink**)

11-08-2007, 03:06 AM

If you bought it from apple.com and its new, their return policy should be clearly stated on the website... might be different if you bought a refurbished one.

Also for new macbooks they come with a one year warranty then when thats over you have the option to extend it.

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jagthebeetle #1 (permalink)
Member Since: Nov 07, 2007 Location: NY Posts: 1 Mac Specs: 13-inch White MacBook	11-07-2007, 07:41 PM I was really excited about getting a brand new Macbook. I ordered it online, but now I think that might have been a mistake. The computer came, and has a dead pixel at the bottom center. The screen seems to be slightly crooked. This is only noticeable by rubbing your finger against the closed macbook, but whenever I open my computer, it makes a loud click in the right hinge. Also, the battery does not fit in evenly. It is about a millimeter depressed on one side, and juts out about the same distance on the other side. I live in NY, and would like to know about the return policy. It has been one week. I will take it to the apple store this weekend.
	QUOTE Thanks

Ramacher #2 (permalink)
Member Since: Apr 07, 2007 Posts: 91	11-08-2007, 03:06 AM If you bought it from apple.com and its new, their return policy should be clearly stated on the website... might be different if you bought a refurbished one. Also for new macbooks they come with a one year warranty then when thats over you have the option to extend it.
	QUOTE Thanks

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