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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook Pro - Faults


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jezster

 
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Member Since: Jun 20, 2007
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Mac Specs: MacBook 2.2Ghz C2D (Black), 4GB RAM, 320GB Disk, MAC OSX 10.6.1, AC, 80Gig Classic, iPhone 16G 3G

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Hi All,

Just wanted to know your opinion on this.

My Macbook Pro is 2.5 months old and started to just freeze when working in iLife. I reported this to apple who told me to send it to a service agent for repair. I did this and luckily found a company two offices down from where I work.

I booked in the Mac and they took it. After about 3 days they called and told me the logic board was faulty. They had ordered a replacement and it would be in next day. The part arrived, it was fitted and found to be Dead On Arrival. Excellent I thought another week of no computer. They ordered another board.

So one week later I get a call, the logic board in and we have fitted it... only problem is that it's DOA (AGAIN!!). So I call apple and they point blank refuse to replace the machine... Should I push for a replacement computer as mine has now been dead for 2.5 weeks with no replacement spare during this period? I have lost confidence in Apple after sales care...

Jez
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kkelly122

 
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Member Since: Jul 24, 2006
Location: Long Beach Island, NJ
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you should just take it to the nearest apple store and talk to someone in person and not to someone over the phone. imo i think the person at the apple store will give you a new one.
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chat19

 
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logic boards in the 2.2 mpb are wicked problem prone

"We, the Chinese people, draft the entire Woo-Tang Clan!"
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JerrfyLube

 
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Member Since: Sep 22, 2007
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Quote:
Originally Posted by chat19 View Post
logic boards in the 2.2 mpb are wicked problem prone
Got any credible references to back that up???
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jezster

 
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Mac Specs: MacBook 2.2Ghz C2D (Black), 4GB RAM, 320GB Disk, MAC OSX 10.6.1, AC, 80Gig Classic, iPhone 16G 3G

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Well the third board has just failed and Apple have agreed to recover the MBP. I have replaced it with a new Macbook Black 2.2Ghz. Lets hope this is the end of my Apple problems...

I've never had computer problems before and to be honest if this device is a problem I'm going to save my money. Thanks for all your comments.
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husky

 
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delete

"even in our darkest hour you must remember, never despair." - Harry Vardon
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jezster

 
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Member Since: Jun 20, 2007
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Mac Specs: MacBook 2.2Ghz C2D (Black), 4GB RAM, 320GB Disk, MAC OSX 10.6.1, AC, 80Gig Classic, iPhone 16G 3G

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OK... Well Apple took back the laptop and refunded my money. I have to be honest the whole process was very easy and Apple customer services are excellent. Once the money hit the credit card I returned to the website and ordered the following: -

Macbook Black C2D 2.2
2Gig Ram
250Gig Drive
Leopard
iLife'08
Apple care for MB
HP all-in-one printer (free )
iPod classic 80gig
Incase for MB (free as well)
Mini-DVI to DVI cable (also free)

It cost less than the MBP and the computer is amazing. I have finally found a laptop and OS that provides me with everything I need. I've purchased iWork'08 now and that just Rocks.

All is well that ends well...

Jez.
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Hades

 
Member Since: Nov 23, 2007
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Thats a pretty sweet deal (all the free stuff) I'm Canadian and not a student and the unit your talking about would just about cost me $2000.00 here all by itself,no free anything.

Cheers
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