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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

MacBook - EFI Firmware 1.1 toasted my logic board!


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Underdog

 
Member Since: Oct 16, 2007
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Hi all

First: I´m not that great at english, so sorry in advance.

This post is intended as a warning to other macbook-owners who are experiencing the same problems as I am. Furthermore i would like som hints and advice from seasoned mac-gurus, who might help my dreadfull situation. Now for the story:

My macbook has random shutdown syndrom. I expect you are all familiar with this problem. So Googling the problem i found that Mac has released an official patch witch corrects this problem. My OS needed updating, and when using softwareupdate i found i needed the abovementioned firmware. I read about it and found it to be usefull. When installing the firmware you need to restart in a certain matter. During restart my Mac shutdown and when i started it up the screen didn´t come on.

I contacted the retailer who send it to be repaired. The message from the repairshop was; logic board burnt of. Estimated price: 1850 USD. The retailer didn´t care for my explanation about the installation process.

Now i have a Mac that dosn´t work and all because of me trying to cure a problem that the computer came with.

As i see my options i can do one of the following:
-call apple hotline at try to convince the it´s their fault.
-try and buy a logic board online and find an unauthorized repairshop
-find another place to get repairs (ddtservice.com perhaps?)

Now i´ve rambled for long enough. If anybody can help me or has any suggestions it would be deeply appriciated, as i´m no Mac-wizz myself.
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Aptmunich

 
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Are you still under warranty? If so definitely contact Apple, they'll fix it for you for free.
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MBNick

 
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I did the firmware update and no problems.
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Underdog

 
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Unfortunatly im no longer under warrenty as such. In Denmark warrenty i granted for a year. After that you have a year of complainig (dont know th term in english). This means the retailer (producent) must repair any error that has existed for the entire lifetime of the produkt => if the error existed when i bought the computer, it is to be fixed. The problem though is; i have to prove that this is the case. I dont see any way of dooing this so if i contact apple i must hope they belive my story.
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Aptmunich

 
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Quote:
Originally Posted by Underdog View Post
Unfortunatly im no longer under warrenty as such. In Denmark warrenty i granted for a year. After that you have a year of complainig (dont know th term in english). This means the retailer (producent) must repair any error that has existed for the entire lifetime of the produkt => if the error existed when i bought the computer, it is to be fixed. The problem though is; i have to prove that this is the case. I dont see any way of dooing this so if i contact apple i must hope they belive my story.
Yeah, the law is the same here in Germany.

I'd definitely get in touch with Apple and see what they can do... I assume you've tried all the usual tricks? (reset PMU, PRAM etc?)
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bryphotoguy

 
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If this has happened since day one, you've been on the phone with Apple or whoever your local reseller is. You. Can submit, or try to, submit phone records as proof that you've been try to fix this problem.
If this firmware update is the first time you've done anything for you problem, then you are out of luck. I purchased a Macbook a year ago and for the 3 months I had it, there were a few firmware updates. I never had a problem though.
Maybe you can submit Apple documention that says there is a known issue and just use that.


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Underdog

 
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Thank you for youre inputs and help. This gives me a place to start.

Quote:
Originally Posted by Aptmunich View Post
Yeah, the law is the same here in Germany.

I'd definitely get in touch with Apple and see what they can do... I assume you've tried all the usual tricks? (reset PMU, PRAM etc?)
I think ill try Apple then. Fingers crossed i get a nice service-person

Usual triks?? im not very familiar with mac, as ive had pc up to this point. Any help on these tricks you specify?

Quote:
Originally Posted by bryphotoguy View Post
If this has happened since day one, you've been on the phone with Apple or whoever your local reseller is. You. Can submit, or try to, submit phone records as proof that you've been try to fix this problem.
If this firmware update is the first time you've done anything for you problem, then you are out of luck.
The problem started approximatly 6 months after purchase and got progressionally worse up to the state where the computer shut off all the time. So no phonerecords.

Hope youre not right about my luck
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Aptmunich

 
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Give this a try:
Quote:
MacBook, MacBook Pro

If the computer is on, turn it off.
Disconnect the AC Adapter and remove the computer's battery.
Press and hold down the power button for 5 seconds and then release the button.
Reconnect the battery and AC Adapter.
Press the Power button to restart the computer.
http://docs.info.apple.com/article.html?artnum=303319
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Underdog

 
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Thanks Aptmunich

I will give this a try and repport back.
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