New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook - Damage to my White Macbook


Post Reply New Thread Subscribe

 
Thread Tools
Starky

 
Starky's Avatar
 
Member Since: Dec 08, 2006
Location: Bonnie Scotland
Posts: 111
Starky is on a distinguished road
Mac Specs: Macbook: 2.00Ghz C2D, 2GB RAM, 120GB HD

Starky is offline
Part of the case started to tear a few weeks ago and now two shards have come off of it. These can be seen in the pictures below.

I'm very disappointed in this seeing that I have owned my Macbook for less than six months, always carry it in a soft case and have never dropped or bashed it.

So a couple things, what do you suggest I do and has anyone else had this problem with their case? I live in Scotland which currently has no Apple stores in it.

Don't wanna start putting polystyrene cement on it either



QUOTE Thanks
cwa107

 
cwa107's Avatar
 
Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,510
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
Looks like defective materials to me. Since you can't take it to an Apple store, I'd give Apple a ring and arrange for it to be repaired at a depot under warranty.

I would not attempt to glue the pieces as this would make it difficult to open your Mac's case.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
Starky

 
Starky's Avatar
 
Member Since: Dec 08, 2006
Location: Bonnie Scotland
Posts: 111
Starky is on a distinguished road
Mac Specs: Macbook: 2.00Ghz C2D, 2GB RAM, 120GB HD

Starky is offline
Ok I'll give them a ring and maybe send them some pictures of it. Annoyed about this because the Macbook is such a nice looking piece of kit, now it looks like a hobos laptop!

But this isn't normal? I can see the beginning of a tear at the other side also.

Cheers for your response
QUOTE Thanks
cwa107

 
cwa107's Avatar
 
Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,510
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
Quote:
Originally Posted by Starky View Post
Ok I'll give them a ring and maybe send them some pictures of it. Annoyed about this because the Macbook is such a nice looking piece of kit, now it looks like a hobos laptop!

But this isn't normal? I can see the beginning of a tear at the other side also.

Cheers for your response
I've heard complaints of staining on white Macbooks, but not of plastic pieces cracking (unless it was dropped or otherwise abused). Of course, I'm taking your word for it that there has been no excessive force applied to it at any point in time.

That whole palm rest assembly should be easily replaceable. Whether Apple take your word for it, as I did, is another story. They tend to be very customer friendly, so let's hope they don't give you any trouble.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
Starky

 
Starky's Avatar
 
Member Since: Dec 08, 2006
Location: Bonnie Scotland
Posts: 111
Starky is on a distinguished road
Mac Specs: Macbook: 2.00Ghz C2D, 2GB RAM, 120GB HD

Starky is offline
Ok well it is evening over here so I will call them tomorrow during the day, they have been very friendly with me in the past, all their reps over here are Irish and I tend to get on with Irish people hehe.

Would be nice to restore it to its former beauty. The only other thing is that the Macbook logo below the screen has left a mark above the keyboard when it has been closed. Meh.
QUOTE Thanks
BananaPancakes

 
BananaPancakes's Avatar
 
Member Since: Oct 04, 2006
Location: Calgary, AB
Posts: 103
BananaPancakes is on a distinguished road
Mac Specs: White 2.0GHz Macbook, 2GB RAM, 160GB HD

BananaPancakes is offline
My Macbook has the exact same crack in the exact same place, but I didn't get Applecare so I'm just living with it. I'm pretty sure it's due the Macbook's faulty design. Since the Macbook has those little plastic "stoppers?" placed at the top of the screen, when it's closed and pressure is applied to it, it will easily crack.

Yup. Just a heads up for anyone who's carrying a Macbook in their school bag with a textbook in it: buy a case.
QUOTE Thanks
Starky

 
Starky's Avatar
 
Member Since: Dec 08, 2006
Location: Bonnie Scotland
Posts: 111
Starky is on a distinguished road
Mac Specs: Macbook: 2.00Ghz C2D, 2GB RAM, 120GB HD

Starky is offline
Oh.. yeah I just noticed those little plastic bits... the other crack that is beginning is exactly under the other one. I take my macbook to University everyday so that's probably why...

Trust Apple to come up with an unportable laptop
QUOTE Thanks
Starky

 
Starky's Avatar
 
Member Since: Dec 08, 2006
Location: Bonnie Scotland
Posts: 111
Starky is on a distinguished road
Mac Specs: Macbook: 2.00Ghz C2D, 2GB RAM, 120GB HD

Starky is offline
Just off the phone to Apple, the guy thinks that it's possible that I can have it repaired under warranty but I need to go into town tomorrow and have a local company evaluate it.

Fingers Crossed!
QUOTE Thanks
jc1350

 
Member Since: Jul 12, 2006
Posts: 135
jc1350 will become famous soon enough

jc1350 is offline
Thanks to this thread I've been keeping an eye on my 1 month old mackbook and it's starting to do the same thing. There are 2 shiny/worn areas right where those nubs touch the keyboard cover.

The first thing I thought when I opened the macbook for the first time and noticed no rubber pads was "huh...that's not a good idea, but they must know what they're doing." Guess I was wrong.

I'm going to buy some rubber or foam rubber pads (like the kind for cabinet doors) to see if that help. I guess I finally have a complaint about this computer.
QUOTE Thanks
chrisiw

 
chrisiw's Avatar
 
Member Since: Mar 06, 2007
Location: Isle of Wight UK
Posts: 252
chrisiw is on a distinguished road
Mac Specs: iMac, iPad, MacBook Pro.

chrisiw is offline
Quote:
Originally Posted by Starky View Post
Oh.. yeah I just noticed those little plastic bits... the other crack that is beginning is exactly under the other one. I take my macbook to University everyday so that's probably why...

Trust Apple to come up with an unportable laptop
Sorry to hear about your problem with the case, I have had mine for about 4 months now and no problems at all, I do travel with it sometimes but not at as much as you do, I would think that you will have no problem with getting it sorted out ok, I found the staff in the Apple Store at Southampton UK very helpful when i had to check a few things out. I think that Apple are very good when it comes to sorting a problem. This should not happen though to a newish laptop. I love my MacBook but think that there is plenty of room for improvements to the case, as i find it a bit plastic eeee, and the sharp top edge is a right pain .
QUOTE Thanks
Starky

 
Starky's Avatar
 
Member Since: Dec 08, 2006
Location: Bonnie Scotland
Posts: 111
Starky is on a distinguished road
Mac Specs: Macbook: 2.00Ghz C2D, 2GB RAM, 120GB HD

Starky is offline
The repair centers have been closed all weekend so I'll be taking in on Monday to see what they think.

Yeah I need to think of a way to keep it safe if I get it fixed because I will be using it as frequently for the next few years.
QUOTE Thanks
JuanGuapo

 
JuanGuapo's Avatar
 
Member Since: Jun 06, 2007
Location: Whittier, CA
Posts: 220
JuanGuapo is an unknown at this point
Mac Specs: uMBP 2.66/4GB/320GB; iMac 2.66Ghz/4GB/320GB; Apple TV; Black iPhone 3G 16GB

JuanGuapo is offline
My buddy had the same thing and they replaced it under warranty... the replacement case seems to have a different texture (thicker?).
QUOTE Thanks
Starky

 
Starky's Avatar
 
Member Since: Dec 08, 2006
Location: Bonnie Scotland
Posts: 111
Starky is on a distinguished road
Mac Specs: Macbook: 2.00Ghz C2D, 2GB RAM, 120GB HD

Starky is offline
Took it to the repair place today. The woman there was great, kept on going on about how she couldn't wait to get her hands on an iPhone when I pulled my Macbook out it's case (it's not released in the UK yet). She confirmed that it was through use and not abuse since there was no sign of scratchs or bashes.

So basically they are going to contact apple and then repair it, should be under warrenty and they will probably replace the case.

Only problem is... it's going to be 5 - 10 days! A week without my precious laptop... it's going to be hard hehe but I'm relieved it went well


They should have courtesy laptops like they have courtesy cars
QUOTE Thanks
cwa107

 
cwa107's Avatar
 
Member Since: Dec 20, 2006
Location: Middletown, Pennsylvania
Posts: 26,510
cwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond reputecwa107 has a reputation beyond repute
Mac Specs: 15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD

cwa107 is offline
Quote:
Originally Posted by Starky View Post
Took it to the repair place today. The woman there was great, kept on going on about how she couldn't wait to get her hands on an iPhone when I pulled my Macbook out it's case (it's not released in the UK yet). She confirmed that it was through use and not abuse since there was no sign of scratchs or bashes.

So basically they are going to contact apple and then repair it, should be under warrenty and they will probably replace the case.

Only problem is... it's going to be 5 - 10 days! A week without my precious laptop... it's going to be hard hehe but I'm relieved it went well

Very cool.

Quote:

They should have courtesy laptops like they have courtesy cars
Not a bad idea, seriously. You know what else would be a good idea - keeping an extra model of each Mac. Swap hard drives and memory, and there you go - instant repair, with no waiting.

Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!
QUOTE Thanks
chrisiw

 
chrisiw's Avatar
 
Member Since: Mar 06, 2007
Location: Isle of Wight UK
Posts: 252
chrisiw is on a distinguished road
Mac Specs: iMac, iPad, MacBook Pro.

chrisiw is offline
Quote:
Originally Posted by Starky View Post
Took it to the repair place today. The woman there was great, kept on going on about how she couldn't wait to get her hands on an iPhone when I pulled my Macbook out it's case (it's not released in the UK yet). She confirmed that it was through use and not abuse since there was no sign of scratchs or bashes.

So basically they are going to contact apple and then repair it, should be under warrenty and they will probably replace the case.

Only problem is... it's going to be 5 - 10 days! A week without my precious laptop... it's going to be hard hehe but I'm relieved it went well


They should have courtesy laptops like they have courtesy cars
Im pleased that they are going to sort it for you, i thought they would without any hassle, I didnt know that there was an Apple store up in Scotland near you though, our one in Southampton is a real cool place some nice gear in there, its always very crowded in there though.

Chris
QUOTE Thanks

Post Reply New Thread Subscribe


« do you still find your 15.4 Titanium good? | Please help! I Tried to upgrade the RAM and now it won't start up »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
cleaning macbook white? tyros8000 Apple Notebooks 4 06-05-2007 02:52 PM
White Macbook Not So White Anymore! Apple Monkey Apple Notebooks 4 04-11-2007 10:14 PM
How do you keep white macbook clean? Coney Island Apple Notebooks 23 10-16-2006 10:11 PM

All times are GMT -4. The time now is 11:35 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?