06-14-2004, 05:51 PM #31nesuser2Guest
I understand your frustrations with apple's support. It's not that it's bad, but when something is obviously wrong....they treat you like a stray dog. When I ordered my refurb 30gb ipod, it wouldn't work...straight out of the box. It worked flawless but wouldn't sync at all. I made over 15 phone calls to apple in roughly 2 days and the last person I talked to was casually brushing my problem off like I expected and then he asked how long I had owned it. So, I told him that I placed the order Thursday morning and received everything Friday morning and this was Sunday morning. This is after they are sending me the box to ship it back for repairs. So then, they quickly get everything moving along and replace it. Only to find out it's a firewire cable.... :rolleyes:
EDIT: Lesson here....if you get the wrong answer from one jerk answering the phone....call back and hope you get somebody else. If you don't get somebody else...hang up and call back...and call back. Somebody will tend to you like you should be.
06-22-2004, 10:11 PM #32ZenithApricotGuestSame ProblemOriginally Posted by starrin
06-23-2004, 08:35 AM #33starrinGuestOriginally Posted by ZenithApricot
flex cable (hd to logic board connection)
a couple of questions:
how old is your unit?
i hate to ask it - but do you have the iCare plan?
are you hearing any funny sounds when it happens - specifically out of the hard drive?
how long until the flashing icon appears on the screen on bootup -- in other words do you have a grey screen for over a minute until it happens?
have you started a support case with Apple support?
let me know -- as I believe I can help you out here
10-17-2005, 10:34 PM #34ectheatreaubsGuest
Hey, I just posted on here about my PowerBook HD failing too. I have only had it just over a year and have lost everything. Apple's response was that they would fix it b/c i purchased the almost $300 applecare extended warranty (luckily). But they basically said it was just something that happened b/c it's bound to have errors, and that it was my fault for not backing it all up. Keep in mind that I'm a college student that doesn't have a job yet and is dropping thousands into an education and another 3 grand in a computer. I have talked to 2 product specialists, a customer relations rep, as well as tech support several times.
I am not satisfied with how I've been treated, because I, too, feel that I should be somehow compensated for the fact that their product failed and I've been the victim of their laziness and legality issues. Their responsibility first and foremost is to their customers, not their lawyers. I am planning to file a complaint with the Attorney General which will warrant an investigation into wrong-doing and injustice by the company. Hopefully, even though I'm not a big name customer that invests millions in to their company each year, that I will make a difference. I'd like to stay in contact, so email me at email@example.com
Thanks, good luck!
Originally Posted by starrin
10-18-2005, 01:38 AM #35IcerCGuest
I had a problem with the first mac I bought as well. I bought a 2nd GEn I mac, beutiful computer. The screen saver was on and when I refreshed it the screen was has transpartent grey half normal. After hours and hours and hours of phone chit chat and my refusal to drave all the way to the nearest mac servicer they let me return it for a refund. (I was in the 90 days)
___thats not all.. I recently bought another iMacG5 (3rd gen) (trying to forget the first horrorfying experiance)
When I got back I had a problem with the wireless(pain and calls) oh yeah (sent new card) I was at outward bound for a month. I returned to late to return old card and the new one did nothing.
I loved apple before I bought one.
..Sorry to hear you problems, stay sane.
10-18-2005, 02:44 AM #36
Originally Posted by ectheatreaubs
- Member Since
- Mar 30, 2004
- 12" Apple PowerBook G4 (1.5GHz)
And any of these companies will tell you exactly the same thing after the warranty runs out.
If you buy an HP or Dell or Sony PC, and the hard drive dies on the 366TH day of ownership, unless you've bought an extended warranty, you're up a creek. There is nothing special about Apple's policies on this.
You have every right to be upset and frustrated, but hard drive failures are an unfortunate fact of life. Every hard drive will fail sooner or later. Some fail after a month, some after a decade.
10-18-2005, 04:30 AM #37lilGuest
To add to technologist's excellent response; it is your responsibility to back up - whatever your computer is, if you don't your playing russian roulette with your precious files. Hard disks are mechanical and can fail at any time.
Apple isn't perfect I shall grant you that, but all I do is each week, a back up my data files on to a CD-R disc (using multisessions so I don't have to use a new disc every time, until the CD-R fills up).
I got 50 80min CD-Rs for something silly like £10, and it means that all my iTunes, documents, pictures, everything except my applications (no need to, those can be easily reinstalled again from their CDs) are backed up regularly.
I'm not saying this to rub it it, I'm saying this to inform you that actually, backing up doesn't have to mean a large outlay. In fact after you have done it the first time, it probably doesn't take me more than 10 mins to back up new files, burn them, write the backup date on a slip of paper, pop it in a jewel case safely and I'm done for the next 3/4 days.
The problem with hard disks is their inherently amazing mechanics (something overlooked), spinning at 90 times a second (on later PowerBooks they are all 5400RPM) and then taking all the bumps and knocks from being in a portable system. Apple seems to use Hitachi GST mechanisms (Travelstar ones which they purchased off of IBM's disk division) which you will find the very same drives in use on the ThinkPad series.
I had a similar issue myself even to this, keeping Classic well away from it has ensured that it has run faultlessly.
I do hope you all get some resolutions to your problems, but in summary, it doesn't have to be expensive to back up; it's a life-saver, just requires a little time to do it at least each week (depending on how much you work on).
10-18-2005, 08:48 AM #38
- Member Since
- Jun 24, 2004
- Arlington Heights, IL USA
- 17" Flat Panel iMac -15" 1.5GHz, 80GB HDD, 128MB ATI video card, 1GB RAM- PowerBook
I you purchased the product less than a year ago then you are entitled to the full Applecare warranty. You have from the date of original purchase of the machine to purchase the Applecare Warranty to extend the warranty to 3 years. During the 1st year of ownership, as long as you don't do anything to the machine to void your warranty (open up Apple-only tech areas) then they will fix or replace the unit as need be.
I have a 17" G4 iMac that I purchased the Applecare warranty on since day 1 and have never had a need to use it. On my Powerbook, 1.5GHz 15" G4, I purchased last November, I just purchased the Applecare warranty 2 weeks ago. My Powerbook hasn't been as lucky as my iMac, the hard drive went bad back in May and I took it into the Apple store (Genius Bar) and they fixed it (replaced HDD) in 4 days. And in July, my optical drive acted up and ate a CD . I took it to the Genius Bar in-store and they replaced the optical drive in 2 days. Neither time did I have to purchased the Applecare warranty and when offered I simply told them I would wait until it closer to the 1 year mark since it was currently covered.
Now, if you purchased the product from a 3rd party then you should have registered it right away and found out the original purchase date as determined by Apple. There is no reason for them to decline service to you (in-store) under warranty if the machine was indeed purchased new from Apple within the prior 12 months.Looking for a PowerMac G4 for $500 or less USD.
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