New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook - Oh Genius Bar...


Post Reply New Thread Subscribe

 
Thread Tools
walmartconnect

 
walmartconnect's Avatar
 
Member Since: Oct 13, 2006
Location: Blacksburg, VA
Posts: 724
walmartconnect is a jewel in the roughwalmartconnect is a jewel in the roughwalmartconnect is a jewel in the rough
Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

walmartconnect is offline
Poor lappy...

I took my macbook to the Genius bar on Tuesday with the following issues:

1) Bluetooth is "Not Available." Example: Icon has a squiggly line through it and reports "No information available" when checking bluetooth in the system profiler.

2) Screen flickers again. Had my macbook sent to service one other time for the same issue, the replaced the inverter and the problem was rectified. A few months later and it is back.

3) Macbook doesn't sleep! I hate waiting for shutdown/restart when I only want to move from upstairs to downstairs. My lappy will turn off for a moment as though it is going to sleep, just to wake right back up a moment later.

4) CPU Whine. The Genius had not heard of this, but I certainly have heard it (hahaha). Just type CPU Whine into google and you will find what I am talking about.

It's funny, the day that I took it to the store, all of these problems disappeared but I went anyway. No problems could be duplicated at the bar, so I left it with them. Today I received a call that it was done and drove all the way there immediately because I've been in such a state of emptiness without the lappy. The Genius reported to me that the bluetooth issue had been observed, so they replaced the logic board (no C2D though ). No other issues were seen once the board was replaced, so they stopped there. Sounds good. I anxiously wanted to turn it on and test it, but the battery was completely drained. Fine, I thought.

Took it home, plugged it in, Magsafe light stays green. I'm still not panicking as I remember that it may take a few minutes for a battery to come out of deep hibernation if it has been drained. Several hours go by and the battery is still not charging, it shows up as an x on the menu bar. The CPU Whine has again appeared . Now, however, the macbook does sleep, but only if I select sleep from the apple menu. If I close my lid, the screen stays lit, the front light does not come on, and the machine continues to run. I assume that the tech simply did not hook the sensor up, no big deal.

The battery and CPU Whine, BIG DEAL.

Applecare told me (after arguing with me that I should buy the extended warranty for 10 minutes, my one year runs out in three months) that since I was not satisfied with my repair from the store, I must make the 30 minute trip back to Atlantic City, pay my $20 to park, and give it back to them for more work. Just send me a box
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,708
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
dude, more issues?

is there a lemon law for electronics? seriously, at this point they just need to hand you a fresh one.

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
MaDDoG

 
MaDDoG's Avatar
 
Member Since: Jan 01, 2007
Location: Oz.....near the Wizards home
Posts: 1,917
MaDDoG is just really niceMaDDoG is just really niceMaDDoG is just really niceMaDDoG is just really nice
Mac Specs: iMac 24' 7 Snow Leopard + Parallels and Win 7 | 30 Gb iPod | Canon EOS 400D

MaDDoG is offline
After looking at your avatar I wouldn't give it back to unless I could fix it.

"Life isn't about waiting for the storm to pass. It's about learning to dance in the rain."
MaDDoG's Photo Gallery - http://mcarfa.smugmug.com/
QUOTE Thanks
walmartconnect

 
walmartconnect's Avatar
 
Member Since: Oct 13, 2006
Location: Blacksburg, VA
Posts: 724
walmartconnect is a jewel in the roughwalmartconnect is a jewel in the roughwalmartconnect is a jewel in the rough
Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

walmartconnect is offline
I don't really need a new one eric (I wouldn't say no though ). I feel like whenever my macbook goes to service, they don't really bother reading the entire list of issues and, after fixing the top one, close up shop. I will take my lappy back to the Atlantic City store, but I will ask that it be sent out so that I don't have to make another trip into that nest of vipers (not the store, the city). I just want someone to honestly sit down and observe.

On a side note, this gentlemen has apparently had a long journey about the CPU Whining issue which was ultimately solved by receiving a new MBP with a new rev motherboard.

Maddog, on a serious level, I would never hurt anyone because my computer wasn't being fixed. On a joking level, the geniouses at the Atlantic City Apple Store are just lucky that NJ does not permit me to carry my Glock around .
QUOTE Thanks
PowerBookG4

 
PowerBookG4's Avatar
 
Member Since: Jan 08, 2005
Location: New Jersey
Posts: 6,188
PowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud ofPowerBookG4 has much to be proud of
Mac Specs: Mac Pro 8x3.0ghz 12gb ram 8800GT , MBP 2.16 2GB Ram 17 inch.

PowerBookG4 is offline
where do you live in NJ, If you happen to be between short hills and atlantic city and drive down there for service, you may want to go the other direction, I have always been happy with the folks at the short hills store.

My Website
Blog
I love my hosting company!
I was on the M-F honor roll for Febuary:2006
QUOTE Thanks
walmartconnect

 
walmartconnect's Avatar
 
Member Since: Oct 13, 2006
Location: Blacksburg, VA
Posts: 724
walmartconnect is a jewel in the roughwalmartconnect is a jewel in the roughwalmartconnect is a jewel in the rough
Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

walmartconnect is offline
No, AC is unfortunately much closer.
QUOTE Thanks
walmartconnect

 
walmartconnect's Avatar
 
Member Since: Oct 13, 2006
Location: Blacksburg, VA
Posts: 724
walmartconnect is a jewel in the roughwalmartconnect is a jewel in the roughwalmartconnect is a jewel in the rough
Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

walmartconnect is offline
I just realized, since my macbook believes that there is no battery plugged in, that means that I am running at a reduced processing speed to keep the machine safe from drawing more power than the adapter can supply.

Hurray!
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,708
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
and don't accidentally yank the cord. right now, magsafe is not your friend.

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
walmartconnect

 
walmartconnect's Avatar
 
Member Since: Oct 13, 2006
Location: Blacksburg, VA
Posts: 724
walmartconnect is a jewel in the roughwalmartconnect is a jewel in the roughwalmartconnect is a jewel in the rough
Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

walmartconnect is offline
At least it isn't exploding/combusting/melting...
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,708
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
or cracking. don't forget cracking.

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
walmartconnect

 
walmartconnect's Avatar
 
Member Since: Oct 13, 2006
Location: Blacksburg, VA
Posts: 724
walmartconnect is a jewel in the roughwalmartconnect is a jewel in the roughwalmartconnect is a jewel in the rough
Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

walmartconnect is offline
As long as Apple takes care of it, I could care less if my magsafe adapter unplugged itself, did a song and dance, and then bolted out of the room ultimately to escape to Tijuana or someplace like that.

Hmm, on that note, it must be time for bed. Good evening everyone.
QUOTE Thanks
PunkRockTuba

 
PunkRockTuba's Avatar
 
Member Since: May 27, 2005
Location: Oklahoma City, OK
Posts: 975
PunkRockTuba is just really nicePunkRockTuba is just really nicePunkRockTuba is just really nicePunkRockTuba is just really nice
Mac Specs: 17" MacBook Pro, 8GB iPhone

PunkRockTuba is offline
How many repairs have you had on the computer? There is no written rule, but after about 4 repairs they will replace your computer if you call and talk to a customer service supervisor. I had my computer repaired 5 times in a month, 6 repairs total on it, and I called and told them every detail of what happened and they sent me a brand new macbook pro.
QUOTE Thanks
walmartconnect

 
walmartconnect's Avatar
 
Member Since: Oct 13, 2006
Location: Blacksburg, VA
Posts: 724
walmartconnect is a jewel in the roughwalmartconnect is a jewel in the roughwalmartconnect is a jewel in the rough
Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

walmartconnect is offline
Well, I'm not at four yet. Taking my macbook back today will equal three repairs so, who knows if there will be any more issues. It's important that that CPU Whine thing (has anyone besides me experienced this here on mf?) shows up while I'm standing there in the store, if not, and it comes back later, there will be a 4th "repair".
QUOTE Thanks
christm

 
christm's Avatar
 
Member Since: Dec 18, 2005
Location: Devon, England
Posts: 2,288
christm is a jewel in the roughchristm is a jewel in the roughchristm is a jewel in the rough
Mac Specs: ibook g4, imac 2ghz c2d, mbp 2.4ghz c2d - 10.5.1

christm is offline
with the sleep thing

check under system prefs to see if there is an option like 'when i close the lid do this...'

could work ?!
QUOTE Thanks
PunkRockTuba

 
PunkRockTuba's Avatar
 
Member Since: May 27, 2005
Location: Oklahoma City, OK
Posts: 975
PunkRockTuba is just really nicePunkRockTuba is just really nicePunkRockTuba is just really nicePunkRockTuba is just really nice
Mac Specs: 17" MacBook Pro, 8GB iPhone

PunkRockTuba is offline
Quote:
Originally Posted by walmartconnect View Post
Well, I'm not at four yet. Taking my macbook back today will equal three repairs so, who knows if there will be any more issues. It's important that that CPU Whine thing (has anyone besides me experienced this here on mf?) shows up while I'm standing there in the store, if not, and it comes back later, there will be a 4th "repair".
Well hopefully it will get fixed and you wont need a 4th repair, but if you do just remember to give them a call when you have had the 4th if the computer isnt fixed. Good luck.
QUOTE Thanks

Post Reply New Thread Subscribe


« 2.5 SATA HDD Enclosure?? | battery question »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
Genius Bar Question PowerBookG4 Schweb's Lounge 22 02-12-2007 12:38 AM
Genius Bar... j00n325 Schweb's Lounge 2 12-12-2006 12:47 PM
Apple Store - Genius Bar? Jeremy W Switcher Hangout 4 04-11-2006 12:57 AM
Genius Bar noisemaker Schweb's Lounge 4 03-11-2006 12:22 PM
First Genius Bar Experience PowerBookG4 Schweb's Lounge 12 06-21-2005 04:24 PM

All times are GMT -4. The time now is 04:00 PM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?