Page 1 of 2 12 LastLast
Results 1 to 15 of 25
  1. #1
    Oh Genius Bar...
    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    Angry Oh Genius Bar...
    Poor lappy...

    I took my macbook to the Genius bar on Tuesday with the following issues:

    1) Bluetooth is "Not Available." Example: Icon has a squiggly line through it and reports "No information available" when checking bluetooth in the system profiler.

    2) Screen flickers again. Had my macbook sent to service one other time for the same issue, the replaced the inverter and the problem was rectified. A few months later and it is back.

    3) Macbook doesn't sleep! I hate waiting for shutdown/restart when I only want to move from upstairs to downstairs. My lappy will turn off for a moment as though it is going to sleep, just to wake right back up a moment later.

    4) CPU Whine. The Genius had not heard of this, but I certainly have heard it (hahaha). Just type CPU Whine into google and you will find what I am talking about.

    It's funny, the day that I took it to the store, all of these problems disappeared but I went anyway. No problems could be duplicated at the bar, so I left it with them. Today I received a call that it was done and drove all the way there immediately because I've been in such a state of emptiness without the lappy. The Genius reported to me that the bluetooth issue had been observed, so they replaced the logic board (no C2D though ). No other issues were seen once the board was replaced, so they stopped there. Sounds good. I anxiously wanted to turn it on and test it, but the battery was completely drained. Fine, I thought.

    Took it home, plugged it in, Magsafe light stays green. I'm still not panicking as I remember that it may take a few minutes for a battery to come out of deep hibernation if it has been drained. Several hours go by and the battery is still not charging, it shows up as an x on the menu bar. The CPU Whine has again appeared . Now, however, the macbook does sleep, but only if I select sleep from the apple menu. If I close my lid, the screen stays lit, the front light does not come on, and the machine continues to run. I assume that the tech simply did not hook the sensor up, no big deal.

    The battery and CPU Whine, BIG DEAL.

    Applecare told me (after arguing with me that I should buy the extended warranty for 10 minutes, my one year runs out in three months) that since I was not satisfied with my repair from the store, I must make the 30 minute trip back to Atlantic City, pay my $20 to park, and give it back to them for more work. Just send me a box

  2. #2
    Oh Genius Bar...
    eric's Avatar
    Member Since
    Nov 04, 2006
    Location
    twin cities, mn, usa
    Posts
    8,708
    dude, more issues?

    is there a lemon law for electronics? seriously, at this point they just need to hand you a fresh one.
    Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
    ["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]

  3. #3
    Oh Genius Bar...
    MaDDoG's Avatar
    Member Since
    Jan 01, 2007
    Location
    Oz.....near the Wizards home
    Posts
    1,917
    Specs:
    iMac 24' 7 Snow Leopard + Parallels and Win 7 | 30 Gb iPod | Canon EOS 400D
    After looking at your avatar I wouldn't give it back to unless I could fix it.
    "Life isn't about waiting for the storm to pass. It's about learning to dance in the rain."
    MaDDoG's Photo Gallery - http://mcarfa.smugmug.com/

  4. #4
    Oh Genius Bar...
    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    I don't really need a new one eric (I wouldn't say no though ). I feel like whenever my macbook goes to service, they don't really bother reading the entire list of issues and, after fixing the top one, close up shop. I will take my lappy back to the Atlantic City store, but I will ask that it be sent out so that I don't have to make another trip into that nest of vipers (not the store, the city). I just want someone to honestly sit down and observe.

    On a side note, this gentlemen has apparently had a long journey about the CPU Whining issue which was ultimately solved by receiving a new MBP with a new rev motherboard.

    Maddog, on a serious level, I would never hurt anyone because my computer wasn't being fixed. On a joking level, the geniouses at the Atlantic City Apple Store are just lucky that NJ does not permit me to carry my Glock around .

  5. #5
    Oh Genius Bar...
    PowerBookG4's Avatar
    Member Since
    Jan 08, 2005
    Location
    New Jersey
    Posts
    6,188
    Specs:
    Mac Pro 8x3.0ghz 12gb ram 8800GT , MBP 2.16 2GB Ram 17 inch.
    where do you live in NJ, If you happen to be between short hills and atlantic city and drive down there for service, you may want to go the other direction, I have always been happy with the folks at the short hills store.
    My Website
    Blog
    I love my hosting company!
    I was on the M-F honor roll for Febuary:2006

  6. #6
    Oh Genius Bar...
    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    No, AC is unfortunately much closer.

  7. #7
    Oh Genius Bar...
    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    I just realized, since my macbook believes that there is no battery plugged in, that means that I am running at a reduced processing speed to keep the machine safe from drawing more power than the adapter can supply.

    Hurray!

  8. #8
    Oh Genius Bar...
    eric's Avatar
    Member Since
    Nov 04, 2006
    Location
    twin cities, mn, usa
    Posts
    8,708
    and don't accidentally yank the cord. right now, magsafe is not your friend.
    Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
    ["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]

  9. #9
    Oh Genius Bar...
    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    At least it isn't exploding/combusting/melting...

  10. #10
    Oh Genius Bar...
    eric's Avatar
    Member Since
    Nov 04, 2006
    Location
    twin cities, mn, usa
    Posts
    8,708
    or cracking. don't forget cracking.
    Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
    ["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]

  11. #11
    Oh Genius Bar...
    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    As long as Apple takes care of it, I could care less if my magsafe adapter unplugged itself, did a song and dance, and then bolted out of the room ultimately to escape to Tijuana or someplace like that.

    Hmm, on that note, it must be time for bed. Good evening everyone.

  12. #12
    Oh Genius Bar...
    PunkRockTuba's Avatar
    Member Since
    May 27, 2005
    Location
    Oklahoma City, OK
    Posts
    975
    Specs:
    17" MacBook Pro, 8GB iPhone
    How many repairs have you had on the computer? There is no written rule, but after about 4 repairs they will replace your computer if you call and talk to a customer service supervisor. I had my computer repaired 5 times in a month, 6 repairs total on it, and I called and told them every detail of what happened and they sent me a brand new macbook pro.

  13. #13
    Oh Genius Bar...
    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    Well, I'm not at four yet. Taking my macbook back today will equal three repairs so, who knows if there will be any more issues. It's important that that CPU Whine thing (has anyone besides me experienced this here on mf?) shows up while I'm standing there in the store, if not, and it comes back later, there will be a 4th "repair".

  14. #14
    Oh Genius Bar...
    christm's Avatar
    Member Since
    Dec 18, 2005
    Location
    Devon, England
    Posts
    2,288
    Specs:
    ibook g4, imac 2ghz c2d, mbp 2.4ghz c2d - 10.5.1
    with the sleep thing

    check under system prefs to see if there is an option like 'when i close the lid do this...'

    could work ?!

  15. #15
    Oh Genius Bar...
    PunkRockTuba's Avatar
    Member Since
    May 27, 2005
    Location
    Oklahoma City, OK
    Posts
    975
    Specs:
    17" MacBook Pro, 8GB iPhone
    Quote Originally Posted by walmartconnect View Post
    Well, I'm not at four yet. Taking my macbook back today will equal three repairs so, who knows if there will be any more issues. It's important that that CPU Whine thing (has anyone besides me experienced this here on mf?) shows up while I'm standing there in the store, if not, and it comes back later, there will be a 4th "repair".
    Well hopefully it will get fixed and you wont need a 4th repair, but if you do just remember to give them a call when you have had the 4th if the computer isnt fixed. Good luck.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. genius bar
    By djcampers in forum Switcher Hangout
    Replies: 3
    Last Post: 06-30-2012, 08:18 AM
  2. Genius Bar...
    By j00n325 in forum Schweb's Lounge
    Replies: 2
    Last Post: 12-12-2006, 11:47 AM
  3. going to the genius bar
    By thadoggfather in forum Apple Desktops
    Replies: 3
    Last Post: 04-13-2006, 06:19 PM
  4. Genius Bar
    By noisemaker in forum Schweb's Lounge
    Replies: 4
    Last Post: 03-11-2006, 11:22 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •