New To Mac-Forums?

Welcome to our community! Join the discussion today by registering your FREE account. If you have any problems with the registration process, please contact us!

Get your questions answered by community gurus Advice and insight from world-class Apple enthusiasts Exclusive access to members-only contests, giveaways and deals

Join today!

 
Start a Discussion
 

Mac-Forums Brief

Subscribe to Mac-Forums Brief to receive special offers from Mac-Forums partners and sponsors

Join the conversation RSS
Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook - superdrive - does not play audio CDs


Post Reply New Thread Subscribe

 
Thread Tools
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
so, not sure if this is a hardware or software problem...

the superdrive in my core duo macbook will not play an audio cd. it burns regular cds and dvds and will play dvds. when i put in an audio cd (even very old ones that certainly do not have copy protection) it seems to spin up about three times and then gets spit out.

i have tried swapping the program that opens when you put in a cd (between itunes and audion).

i have tried renaming the "com.apple.audio.DeviceSettings.plist" (wasn't sure if this was for the cd player or soundcard/speakers). also tried finding a specific cd player plist - and could not.

i have run onyx to clear all my caches many times since the last time i remember being able to play/rip a cd.

i have the recent 10.4.9 update, but i'm pretty sure this was happening before then - i just thought i was dealing with an ornery cd a month or so ago.


is there anything else i could try before bringing it in to the apple store - and do you think this is something that will be covered under the normal 1 year warranty, or should i first buy apple care and then bring in my macbook?

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
i should also note.

i've tried switching the cd action to "ignore". no effect.

also, no audio cds actually seem to mount (on the desktop/finder sidebar).

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
ok, googled a bit and got a few more ideas. none of which have panned out.

tried watching the console to see if it displayed any errors upon loading a cd. nada.

tried running disk utility and viewing the disk utility log then loading a cd. no luck.

checked the system log, nothing.

repaired permissions, even though i've heard that is usually completely ineffective (did this through onyx, and performed a system optimization while i was there). still spitting out audio cds like they're gristle.

and ran a thorough cache cleaning just to be sure. still nothing.


i'm wondering about preferences.plist, but that makes me nervous. will all of my system prefs go out the window? i'm guessing that's likely.

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
D3v1L80Y

 
D3v1L80Y's Avatar
 
Member Since: Feb 02, 2004
Location: PA
Posts: 12,459
D3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond reputeD3v1L80Y has a reputation beyond repute
Mac Specs: MacBook

D3v1L80Y is offline
Try resetting the SMC:

Resetting MacBook and MacBook Pro System Management Controller (SMC)

__________________________________________________
Posting and YOU|Forum Community Guidelines|The Apple Product Cycle|Forum Courtesy

mac: a waterproof raincoat made of rubberized fabric
MAC: a data communication protocol sub-layer, also known as the Media Access Control
Mac: a brand name which covers several lines of personal computers designed, developed, and marketed by Apple Inc.

QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
no dice.



does it seem like it would be a hardware issue? would a reinstall of the OS be in order? I've got a big enough ext HD to copy everything i really need off the macbook if i had to, but i don't necessarily want to. though i guess if i'm looking at possible replacement, i'd better do that anyway in case they decide to replace the whole unit and not just the superdrive.

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
bobtomay

 
bobtomay's Avatar
 
Member Since: Dec 22, 2006
Location: Texas, where else?
Posts: 24,994
bobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond reputebobtomay has a reputation beyond repute
Mac Specs: 15" MBP 2.33 C2D 256 4GB, MBA 13" i7 1.8, MB 2.0 2GB, Nano 4th, 3GS, iPad 1

bobtomay is offline
Before going through re-install, am wondering if it will read data cd's or not?
Just from my experience troubleshooting and reading on hardware forums -

If it will read data CD's but not audio, with all you have done already, then I "might" suggest a re-install prior to calling Apple if you are so inclined. If it will not read any type of CD, I would call Apple prior to spending the time on a re-install as it is almost assuredly hardware failure. (Probably laser alignment. Just do not recall seeing many fixes for this except getting a new drive, although it has been at least a couple of years since I've been involved in tech support at all.)

I cannot be held responsible for the things that come out of my mouth.
In the Windows world, most everything folks don't understand is called a virus.
QUOTE Thanks
MacHeadCase
Guest
 
Posts: n/a

I'm wondering if it's because the system doesn't know which app will open the CD with... It might be a shot in the dark though...

I'm at school, on a Panther 10.3.9 Mac now, so can't check this out but I know that in MainMenu there is something in the scripts that will rebuild the LaunchServices.

Not sure what the equivalent in OnyX would be either. Have you already run that task in OnyX?
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
bobtomay, it does read data discs (on cd-r anyway). and it has been doing that in weeks leading up to this - as i burn them and they complete, they do automatically mount. i checked anyway just now, and they do still mount.

MHC, onyx does have an option to do this, it just scared me a bit...
i'll give it a shot though...

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
well, i thought it fixed it, but i just stumbled upon what i think is the drive's death warrant.

i found a cd that worked.

many others, including a few that did not work yesterday still did not.
then i put the one that worked back in and it worked again.

so, i'm thinking a picky drive which would be hardware, not software.
the backups continue...

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
MacHeadCase
Guest
 
Posts: n/a

Darn!

Did you have a look at the Apple Support site?

I just found this, dunno if it'll help or not: MacBook Pro, MacBook, PowerBook G4, iBook G4: Troubleshooting the slot load disc drive.
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
yeah, i checked the search/link you pm'd and didn't find much that was useful. this link too, i covered pretty much everything there, including the smc/power mgmt reset (courtesy of DB).

luckily my mall happens to be the mall of america (bloomington, mn) where we've got a big apple store. if i get some time today before work, i may try to drop it off, otherwise i'll stop by on saturday. i'm kind of hoping they just swap it out for a nearly identical one with a 2.0 c2d proc.

i've got everything i need backed up i believe:
document, picture, movie, and music folders.
mail and safari files and prefs.
and some other misc stuff including widgets.

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
MacHeadCase
Guest
 
Posts: n/a

Yeah that's a good idea to take it back. Makes no sense at all that you can't play most of your audio CDs. Jeez! *Rolleyes*

If you can, bring along some CDs that don't play in case they try to turn you away.

Good luck, Eric! Keeping my fingers crossed for ya that it gets resolved somehow.
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
alrighty then, wish me luck (uh, again... )!

i'm heading home from work now, and when i wake up from a short nap, i'm headed to the apple store. next time i post, it will be from one of the following:
- my macbook with a new superdrive
- a new macbook that i'll be dumping my backups back on to
- my wife's HP notebook

thanks again guys, for all your help!

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
eric

 
eric's Avatar
 
Member Since: Nov 04, 2006
Location: twin cities, mn, usa
Posts: 8,801
eric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond reputeeric has a reputation beyond repute

eric is offline
well, she's back.
i brought it in saturday and my genius agreed with the bad superdrive prognosis, he figured that or maybe a bad logic board. he was very impressed with the level of troubleshooting that was done . i actually even brought the printout of this thread to show him with all the steps highlighted. i also put in a good word for this place.

sad thing was that they said it would be likely the end of the week before i saw my macbook again. well, after a couple macless nights, i got the call this morning to come and get 'er. they replaced the superdrive under warranty and it now reads audio cds just fine.

one thing that came out of this...
i realized i'd had my switch date wrong all along. i figured it was mid/late october, but it was actually sept 18.

thanks again for all your help!

Please participate in our Member of the Month polls. Every vote counts! And remember to use the user reputation system!
["Dear Homer, I. O. U. one emergency donut. Signed, Homer." - Note by Homer Simpson]
QUOTE Thanks
MacHeadCase
Guest
 
Posts: n/a

Kewl! Now you'll be able to keep us company! LOL

Glad you got your MB back, eric!
QUOTE Thanks

Post Reply New Thread Subscribe


« 2GB Aluminum MacBook (with DDR3) or 4GB White Macbook (With DDR2) | Applecare Not Covering Repair »
Thread Tools

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off
Forum Jump

Similar Threads
Thread
Thread Starter
Forum
Replies
Last Post
iTunes can only play audio podcasts twitchymike@mac iPod Hardware and Accessories 2 01-19-2007 06:09 PM
Super drive doesn't want to read my audio CD's wavewuver Switcher Hangout 18 10-24-2006 08:00 AM
Won't play streaming audio on websites jonathanbryce Apple Desktops 3 02-12-2006 03:01 PM
I can't get my audio cd's from itunes to play in my car?! mac_noobie Switcher Hangout 10 08-02-2005 08:08 PM
Playng Cd's and Audio Files Backwards BurntSmore Music, Audio, and Podcasting 3 04-14-2005 08:52 PM

All times are GMT -4. The time now is 08:48 AM.

Powered by vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
X

Welcome to Mac-Forums.com

Create your username to jump into the discussion!

New members like you have made this community the ultimate source for your Mac since 2003!


(4 digit year)

Already a member?