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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook - Yellow gunk: Has anyone sent it to Apple...

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Member Since: Mar 07, 2007
Posts: 10
needsomehelp is on a distinguished road

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for repair? The yellow crap is annoying me and my macbook looks so ugly. I'm planning on sending it in soon and was wondering what Apple does. Do they just clean it for you or replace the ENTIRE case, monitor housing included. Anyone know?

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Member Since: Feb 06, 2005
Location: Chicago
Posts: 1,543
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Mac Specs: MacBook Pro Retina 13" • iPhone 6 • iPad Air • and many iPods

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If by "yellow gunk" you mean that the area surrounding the keyboard's turned yellow, then Apple will replace the entire keyboard area component. The rest of your MacBook remains intact.
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Member Since: Jan 05, 2007
Location: Norfolk, England
Posts: 215
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Mac Specs: White Macbook (refurb), 1.83 GHz Intel Core Duo, 2 GB Memory, 60GB HDD

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My Macbook is a refurb and I bought it about a month ago. In the last couple days, it's started to show the discolourisation issues mentioned, on the wrist pad.

At the moment the color is dark greyish but turning yellow. You can clearly see it under all lighting conditions.

I've read various forums and threads(including the original one on apple official forum but I'm not certain on what action I should take.

Should I try out the varous cleaning solutions(Magic eraser, nail polish c.f. original thread for more) suggested first? Or should I immediately contact Apple? If I do, do you know if I'm guaranteed to get a replacement of the wrist area (I am still under warranty)?
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Member Since: Jun 29, 2006
Location: Southampton, UK
Posts: 188
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Mac Specs: MacBook(W) 2Gb, 2Ghz & Bluetooth Mighty Mouse, Now my Apple glows colours, Red Apple and Green Leaf.

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I had the discolouring issue with my MacBook, I just took it to my local (new) Apple Store in WestQuay. They took it away and 1 hour later later I got a phone call saying it's repaired and ready to be picked up! WOW
If you have a local Apple Store then I'd suggest taking your MB for a visit and getting them to replace the display surround and keyboard/trackpad area's.

On a crusade to get all household electricals in Apple white!
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Member Since: Oct 13, 2006
Location: Blacksburg, VA
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Mac Specs: 13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.

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Here is the good news that you're looking for :mac:
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