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Thread: Cracked MacBook

  1. #1

    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    Unhappy Cracked MacBook
    My poor macbook... Something scraped my hand yesterday where I normally rest my palms. Low and behold, I discover this:





    I hope that Applecare covers this, it isn't like my macbook is abused, it lives in a Brenthaven Edge II whenever not in use

    Oh well, I'll just add it to the list of things to be looked at over spring break when I can get to the store.

    P.S. It's definately discomforting to see the sleep light from the inside of the case.

  2. #2

    Jonnyfive's Avatar
    Member Since
    Jun 02, 2006
    Location
    Edmonton, Alberta, Canada
    Posts
    328
    Specs:
    White MacBook, 2.0 ghz Intel Core 2, 2GB ram||[G4 Imac Flat Panel] |800mhz|1Gb RAM|60gb HDD
    I would call apple care. Apparently it's a known issue.
    Here is a link to a forum thread that is all about this issue
    (It's from a different forum, I hope that it's ok to link it)
    http://forums.macnn.com/66/ibook-and...k-anyone-else/
    White MacBook, 2.0 ghz Intel Core 2, 2GB ram||[G4 iMac Flat Panel] |800mhz|1Gb RAM|60gb HDD|Combo Drive http://jonnyfive.tumblr.com/

  3. #3

    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    Thanks. It just broke off this morning, now there's a little gap to the inside of my lappy

  4. #4


    Member Since
    Feb 23, 2007
    Posts
    1
    Wow, my MacBook just cracked in the exact same spot... infact the cracks look nearly identical, except that mine extends a little further to the IR sensor. This just happened a couple of days ago. I'll be calling Apple Care shortly.

  5. #5


    Member Since
    Feb 25, 2007
    Posts
    8
    is that the top case or the bottom case? if its the top case with the keys... i have an extra one sitting around if you want to take it... i bought it with the bottom case and im only going to use the bottom case for my project.

  6. #6

    steven11's Avatar
    Member Since
    Nov 04, 2006
    Location
    Louisville, KY
    Posts
    709
    Specs:
    MacBook 2.4Ghz 4Gig Ram 250Gig HD
    I have heard a good deal of issues on these "crack" problems. Can you who have them please keep us posted on how apple responds to the issue at hand. It is capital that we as consumers stay on them "Apple" and make sure they continue to produce first rate hardware. Let em know whats going on. We've stood behind them so I'd expect them to stand beside us and address any issues like this. Good luck to you and report back.

  7. #7

    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    I'm going to a store next week for another issue anyway, this will just be a double dipper.

  8. #8


    Member Since
    Nov 16, 2006
    Location
    Sheffield, UK
    Posts
    96
    Specs:
    MacBook 2.0Ghz Core 2 Duo
    My Macbook has just cracked in exactly the same place.

    I am far from impressed.

    Has anyone successfully had this repaired under warranty?

    Was the plastic part replaced, or was the whole unit replaced?
    Cheers

    Josh (UK)
    Fairly Recent Switcher

  9. #9

    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    Sorry for the lack of an update. My macbook is having the cover and screen beezle (spelling) replaced and shipped back as I speak, I received no grief when I brought it in.

  10. #10


    Member Since
    Nov 16, 2006
    Location
    Sheffield, UK
    Posts
    96
    Specs:
    MacBook 2.0Ghz Core 2 Duo
    Cool... Glad they're sorting it for you.

    I took mine in to the Apple Store yesterday and they've ordered the palm rest / keyboard cover thing for me.

    I asked if they could replace it while I waited and they ummed and ahhed about it, then said that if I could leave it with them for a couple of hours, then they will.

    I bought Pro Care while I was there, so I'm going to get some training while I wait
    Cheers

    Josh (UK)
    Fairly Recent Switcher

  11. #11


    Member Since
    Sep 04, 2006
    Posts
    63
    mine cracked in the same spot on the left hand side just before I went on holiday a few weeks ago. not wanting to be without my MacBook whilst I was away, I covered it with a sticker to ensure that the loose piece didn't get caught and break off.

    having run with it for a few weeks I was getting to the point where I didn't mind the crack as it was totally unnoticeable. however, I've now noticed that the exact same crack has appeared on the right hand side!

    my MacBook has not been under any duress. and is mainly used as a desktop machine, so it's not damage in any way. it appears much more to be an issue with the two bevels above the screen to keep spacing between the screen and the keyboard. I think these are applying too much pressure to the palm rests.

    I don't have the luxury of an Apple Store here in Glasgow (yet!) so can anyone tell me what the procedure / likelihood of Apple replacing this part is?

  12. #12

    RNDdave's Avatar
    Member Since
    Sep 04, 2006
    Location
    London, UK
    Posts
    1,063
    Specs:
    MacBook Air | iPad | iPhone | iPod Classic | iPod Shuffle | no more money
    From what I understand - if you are still under the warranty period supplied with you MacBook then you can contact the Apple support people - explain the problem and I believe they send you something to pack up your MacBook, you send it - they diagnose it, repair it and then post it back to you.

    I've been lucky enough to not need this service so I am not speaking from experience.

  13. #13

    walmartconnect's Avatar
    Member Since
    Oct 13, 2006
    Location
    Blacksburg, VA
    Posts
    724
    Specs:
    13'' Macbook w/ 2Ghz Core Duo, 2GB DDR2, 250GB HD, 10.5.4. iPod Touch.
    As Dave said, either go to an Apple store or simply call Applecare and they will be very understanding about this issue. They were for me at least.

  14. #14

    Kash's Avatar
    Member Since
    Dec 03, 2006
    Location
    Irvine, CA
    Posts
    9,385
    Specs:
    Black Macbook C2D 2GHz 3GB RAM 250GB HD iPhone 4 iPad 3G
    For the members other than the OP, has this happened on a black Macbook or do all of you have the white one?

  15. #15


    Member Since
    Apr 06, 2007
    Posts
    1
    Same here
    Mine just cracked in the same place, but on right side. My macbook is also white. Let me know how this has been resolved though warranty,

    Thanks,

    Brett

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