Macbook - Warranty question

MBasile · MBasile #1 (**permalink**)

02-12-2007, 11:50 PM

Ok, so I've heard talk about the 3rd time you bring your mac in for warranty work on the same problem, they replace it with a new product. What I want to try to get clear is if its the 3rd time you bring it in (fixed twice, third time having the problem) or if its after it has been fixed three times and then breaks (fixed three times, brought in for a 4th).

My macbook is having screen issues and its been fixed once by replacing the HDD but now the problem is back. I want to found out how the replacement thing actually works to see if I can time it with the Leopard release

D3v1L80Y · D3v1L80Y #2 (**permalink**)

02-12-2007, 11:56 PM

There is no set rule that a third time in for service gets you a brand new replacement.
To replace a unit with a brand new one is up to the discretion of Apple and the technician overseeing the repair.

D3v1L80Y #2 (permalink)
Member Since: Feb 02, 2004 Location: PA Posts: 12,455 Mac Specs: MacBook	02-12-2007, 11:56 PM There is no set rule that a third time in for service gets you a brand new replacement. To replace a unit with a brand new one is up to the discretion of Apple and the technician overseeing the repair. __________________________________________________ Posting and YOU\|Forum Community Guidelines\|The Apple Product Cycle\|Forum Courtesy mac: a waterproof raincoat made of rubberized fabric MAC: a data communication protocol sub-layer, also known as the Media Access Control Mac: a brand name which covers several lines of personal computers designed, developed, and marketed by Apple Inc.
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MBasile #1 (permalink)
Member Since: Dec 12, 2006 Posts: 505 Mac Specs: MacBook CoreDuo	02-12-2007, 11:50 PM Ok, so I've heard talk about the 3rd time you bring your mac in for warranty work on the same problem, they replace it with a new product. What I want to try to get clear is if its the 3rd time you bring it in (fixed twice, third time having the problem) or if its after it has been fixed three times and then breaks (fixed three times, brought in for a 4th). My macbook is having screen issues and its been fixed once by replacing the HDD but now the problem is back. I want to found out how the replacement thing actually works to see if I can time it with the Leopard release
	QUOTE Thanks

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