09-15-2006, 07:45 PM #1dwlace01GuestAPPLE Horror STORY. MELTED POWER ADAPTER.
After an endless array of phone calls to apple tech support and speaking with everyone who is anyone in the tech support department and also in customer relations, I have come to the conlcusion that they are absolutely not willing to help me in any way.
In July, july 10th, I called apple to schedule a repair of my mac book pro...it would not come on. I sent it away in perfect order only to receive a call two days later from someone in the repair depot who told me that there was a large dent in my computer that voided the warranty. I had no knowledge of said dent and it was very soon discovered that the dent was made either in transit or by an apple employee-they "fixed" my computer and shipped it back. When I received it, the dent was still there but the computer was working fine. Because it took them more than 3 weeks to repair my computer, I decided that the dent would have to stay for the time being as I didn't have time to wait for them to fix it again. September 1st rolls around and my power adapter melts. *see pictures below* I call apple and they promptly send me another one but ask me to send my computer in for repairs because that could be what caused the charger to melt. They send me my computer back again in about a week and not a week later, the second power adapter melts. I am furious, to say the least, at this point and I call apple to complain.
Keep in mind, I do business from my computer, I run a very profitable eBay story from my computer and all of these little "send my computer off for repair" bits adds up and ends up costing me thousands of dollars in potential profit in the end. I call apple and try to explain this and I am left getting the run around...it took me two days to finally talk to someone about this. Take a guess at what there answer to the problem was..."we are going to have to ask you to send your computer in for repair." AGAIN...!!! You would think that after the three times it had gone in for repair they would've been able to fix the problem. I complain and complain and complain and refuse to accept the fact that I will have to send my computer in for repair once again. You would think that a multi-billion dollar company like apple would be able to appease one of their long time customers by showing them the respect that they deserve by not putting them through this all again and sending them a "stand in" computer while I'm without one or something to that effect, but no. I was refused any sort of compensation and the customer relations employee that I talked to was completly un helpful in telling me what I could do to get this taken care of. I have never before in my life been more ashamed to own stock in a company who treats their customers like this. Their number one priority through out all of this was to make sure that they could figure out what happend to the power adapter and to make sure that I was quiet about it...as to not cause another uproar like the current battery situation they are facing. I can only hope that more of you have had or will have incidents like this so that some one high enough up in Apple to make a difference, will.
Here are the pictures of my power adapters...keep in mind, this happend twice! And Apple still cant tell me why or what causes it...I just have to keep sending it in and hope that, eventually, someone will do their job and figure out what the problem is and fix it; once and for all. With all of that said, I highly recommend that those who are considering the switch, think twice. Apple is far superior to windows in ever aspect EXCEPT reliable customer service. Dont get me wrong, I have delt with apple for a long time, and through the years, I have received my fair share of good tech support, but this wasn't one of them. Just be aware.
**If you cant see the pictures, get the URL from the tag below and manually go to them. Apparently Mac-Forums doesn't do well with Tagged photos.**
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09-15-2006, 10:10 PM #2
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