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  1. #1
    maclover
    Guest
    MacBook Pro Broken!!
    I just recently upgraded my laptop to the new 15" Macbook Pro (fully loaded). I had it sitting on the ledge at the bottom of my stairs and my girlfriends best friend knocked it off and it fell about 4 feet. I told her it was fine because she was practically crying, but the screen is broken and when hooked up to an external monitor, it boots up to my background image but nothing else shows up. Any ideas?

    I have the extended AppleCare program, but I think I am out of luck. Please help!

  2. #2
    MacBook Pro Broken!!
    D3v1L80Y's Avatar
    Member Since
    Feb 02, 2004
    Location
    PA
    Posts
    12,456
    Specs:
    MacBook
    AppleCare will not apply in a case like this, sorry.
    The only thing that would possibly cover accidental damage like that is if the notebook was previously covered under a Homeowners/Renters insurance policy.
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  3. #3
    maclover
    Guest
    Quote Originally Posted by D3v1L80Y
    AppleCare will not apply in a case like this, sorry.
    The only thing that would possibly cover accidental damage like that is if the notebook was previously covered under a Homeowners/Renters insurance policy.
    Shoot, I figured this would be the case.

    Any ideas on what is actually broken so I know what to try and get fixed or am I going to have to fork out another 3 grand?

  4. #4
    MacBook Pro Broken!!
    Aptmunich's Avatar
    Member Since
    Mar 09, 2004
    Location
    Munich
    Posts
    9,073
    Specs:
    Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2
    Insert the disk 1 that came with your mac. Wait for the startup chime and hold down the 'D' key.

    That will boot into the hardware test app that can analyze your system and check your harddrive.

  5. #5
    MacBook Pro Broken!!
    Osiris22x's Avatar
    Member Since
    Feb 25, 2004
    Location
    Portland, OR
    Posts
    475
    Specs:
    15" MacBook Pro, 13" MacBook Black, 15" iMac G4, 24" iMac (soon!)
    Quote Originally Posted by maclover
    I just recently upgraded my laptop to the new 15" Macbook Pro (fully loaded). I had it sitting on the ledge at the bottom of my stairs and my girlfriends best friend knocked it off and it fell about 4 feet. I told her it was fine because she was practically crying, but the screen is broken and when hooked up to an external monitor, it boots up to my background image but nothing else shows up. Any ideas?

    I have the extended AppleCare program, but I think I am out of luck. Please help!
    9 times out of 10, home owners or renters insurance will cover something like this. Every item I own is covered, even for accidental damage, with a $250 deductible. If you don't have such insurance, then it looks like you're screwed.

    I never, ever, EVER set my Powerbook somewhere where there's even the slightest possibility of it being knocked off. Lesson learned though, I suppose. Sorry mate!
    Roger Michaels
    Apple Certified Consultant

  6. #6
    MacBook Pro Broken!!

    Member Since
    Aug 16, 2006
    Posts
    240
    Specs:
    2.0 GHz Macbook Pro, 1.5 GB RAM.....1.83 GHz Macbook 1 GB RAM
    i feel your pain man....that sucks. just try to get the guts working now, and worry about the screen later. Try to a hardware test, as mentioned above...then maybe a re-install. I doubt that you cracked the logicboard (though possible), but you could have broken the hard drive fairly easily. sorry to hear about this....i would be in tears like a little girl....

  7. #7
    maniacmook
    Guest
    If your homeowners insurance doesnt cover it, just tell your gf best friend she can never come back, lol j/k. But I would think your homeowners insurance will cover it or maybe you can work something out with apple and get a refurb unit monitor. Im sure you arent going to have to shell out 3 grand.........or at least I would hope you wouldnt have to.

  8. #8
    MacBook Pro Broken!!

    Member Since
    Jun 02, 2008
    Location
    Portland
    Posts
    10
    Specs:
    15.4 MacBook Pro 2.2 Ghz; 200 GB Toshiba 7k200; 2 GB stock RAM; Leopard 10.5.3
    If it is just the screen boot it up with an external display plugged in. From the external display you will know when it is at the startup screen. Hit tab once, hit enter; ente your password and hit enter. You should be able to log in. Once in try to see if you can toggle mirror display with your keyboard, its fn+F7. If not create a new folder or see if you can pull some desktop item from the other display from the folder you can access finder and the spotlight search tool, search stuff like display or system preferences ect. On the display control panel you should get a control panel for each monitor meaning there will be one on the external too. From there you can select mirror display. With mirror display on you have full access to you Mac. I suggest you get an external hard drive and run disk utility to copy off everything onto the external Hard drive. Get a new macbook pro or whatever mac you want and disk utility the stuff from you external HD onto the new computer. Remember to run the disk utility from the CD on you new computer. Done. Hope that helps.

  9. #9
    MacBook Pro Broken!!
    getuptogetdown's Avatar
    Member Since
    Apr 01, 2008
    Posts
    323
    Specs:
    15" Matte Macbook Pro 2.5Ghz 4gb RAM 250gb HD, 60gb iPod Classic maxed, iPod shuffle
    I know theres some third party websites out there that will repair your screen, etc. I don't think its cheap, but probably cheaper than apple fixing it.
    Loving my MBP more and more everyday

  10. #10
    MacBook Pro Broken!!
    SchneiderStudio's Avatar
    Member Since
    May 31, 2008
    Location
    L.a, California
    Posts
    76
    i know this is sad and all, but can you please post some pics of the damage??? thanks!

  11. #11
    MacBook Pro Broken!!
    Aptmunich's Avatar
    Member Since
    Mar 09, 2004
    Location
    Munich
    Posts
    9,073
    Specs:
    Aluminium Macbook 2.4 Ghz 4GB RAM, SSD 24" Samsung Display, iPhone 4, iPad 2
    This thread is 2 years old and I don't think the OP is actively following it...

  12. #12
    MacBook Pro Broken!!
    Apple-Juice101's Avatar
    Member Since
    May 18, 2008
    Posts
    14
    My laptop has been dropt from my bed and into the floor, my first time. When that happened it made such a strange noise, the one where it has the bee noise, and then everything turned normal, then i was walking up the stairs (a year later) and then i fell and the laptop fell on the step, that was the second time then everything is normal. But you're problem is very hard, you might need to buy a new one or else you might take it to Apple Retail Store and they might replace it with a new screen in the factory and i think its going to cost you.

  13. #13
    MacBook Pro Broken!!

    Member Since
    Feb 23, 2010
    Posts
    1
    Quote Originally Posted by EL@PDX View Post
    If it is just the screen boot it up with an external display plugged in. From the external display you will know when it is at the startup screen. Hit tab once, hit enter; ente your password and hit enter. You should be able to log in. Once in try to see if you can toggle mirror display with your keyboard, its fn+F7.
    It was very useful for me!
    But on my macbook pro keyboard's combination is command+f1

    Thanks a lot

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