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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

PowerBook - Replacement computer


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PunkRockTuba

 
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Member Since: May 27, 2005
Location: Oklahoma City, OK
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Apple is replacing my powerbook for a macbook pro because the number of problems it has had. Apple is going to email me some fedex labels to print and put on my box for shipment, then I am supposed to email them the tracking # of my shipment and they will ship me the replacement. I was wondering if anybody has had this experience before and could tell me how long it took them to email you the fedex labels. I was thinking that as soon as I got off the phone with the guy at applecare, he would finish the paperwork and email me, but I havent gotten the email yet. Any help would be appreciated.
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sixslinger

 
Member Since: Aug 16, 2006
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In my experience, Apple has many customer service departments. The department that is sending you the labels isnt the same one that you spoke with. Give it a couple days and then call back.
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PowerBookG4

 
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PunkRockTuba

 
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Member Since: May 27, 2005
Location: Oklahoma City, OK
Posts: 975
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Thanks, I called them and they said that FedEx sends the emails, not Apple. Im glad I called because they cleared up a few things and the guy was really helpful.
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