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  1. #1

    PunkRockTuba's Avatar
    Member Since
    May 27, 2005
    Location
    Oklahoma City, OK
    Posts
    975
    Specs:
    17" MacBook Pro, 8GB iPhone
    Replacement computer
    Apple is replacing my powerbook for a macbook pro because the number of problems it has had. Apple is going to email me some fedex labels to print and put on my box for shipment, then I am supposed to email them the tracking # of my shipment and they will ship me the replacement. I was wondering if anybody has had this experience before and could tell me how long it took them to email you the fedex labels. I was thinking that as soon as I got off the phone with the guy at applecare, he would finish the paperwork and email me, but I havent gotten the email yet. Any help would be appreciated.

  2. #2


    Member Since
    Aug 16, 2006
    Posts
    240
    Specs:
    2.0 GHz Macbook Pro, 1.5 GB RAM.....1.83 GHz Macbook 1 GB RAM
    In my experience, Apple has many customer service departments. The department that is sending you the labels isnt the same one that you spoke with. Give it a couple days and then call back.

  3. #3

    PowerBookG4's Avatar
    Member Since
    Jan 08, 2005
    Location
    New Jersey
    Posts
    6,188
    Specs:
    Mac Pro 8x3.0ghz 12gb ram 8800GT , MBP 2.16 2GB Ram 17 inch.
    ^ true statement.

    That is truely awesome btw.
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    I was on the M-F honor roll for Febuary:2006

  4. #4

    PunkRockTuba's Avatar
    Member Since
    May 27, 2005
    Location
    Oklahoma City, OK
    Posts
    975
    Specs:
    17" MacBook Pro, 8GB iPhone
    Thanks, I called them and they said that FedEx sends the emails, not Apple. Im glad I called because they cleared up a few things and the guy was really helpful.

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