Thread: Replacement computer
08-18-2006, 02:14 PM #1Replacement computer
Apple is replacing my powerbook for a macbook pro because the number of problems it has had. Apple is going to email me some fedex labels to print and put on my box for shipment, then I am supposed to email them the tracking # of my shipment and they will ship me the replacement. I was wondering if anybody has had this experience before and could tell me how long it took them to email you the fedex labels. I was thinking that as soon as I got off the phone with the guy at applecare, he would finish the paperwork and email me, but I havent gotten the email yet. Any help would be appreciated.
08-18-2006, 11:00 PM #2
- Member Since
- Aug 16, 2006
- 2.0 GHz Macbook Pro, 1.5 GB RAM.....1.83 GHz Macbook 1 GB RAM
In my experience, Apple has many customer service departments. The department that is sending you the labels isnt the same one that you spoke with. Give it a couple days and then call back.
08-18-2006, 11:02 PM #3
- Member Since
- Jan 08, 2005
- New Jersey
- Mac Pro 8x3.0ghz 12gb ram 8800GT , MBP 2.16 2GB Ram 17 inch.
08-19-2006, 03:26 AM #4
Thanks, I called them and they said that FedEx sends the emails, not Apple. Im glad I called because they cleared up a few things and the guy was really helpful.
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