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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook - Apple's delay in replacement parts


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sjtaylor84

 
Member Since: Apr 01, 2006
Location: Kent, England
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Hi everyone,

We've sent our macbook away for repair to a local Applecare tech place in Kent, England, due to it's insane overheating case (that was burning us after just 20 mins of running!) but Apple are saying it's going to be at least another 3 or 4 weeks til they have the replacement logic boards in stock to send out to the repair places. (We've already been waiting 3 weeks!).

Does anyone know why Apple is taking so long in getting parts in stock? Could it be they've realised the fault with the overheating and they're making sure the problem's fixed before shipping out replacement parts?

All the best
Simon & Laura
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cazabam

 
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I'm not sure why it's taking that long - I recently had my macbook logic board replaced and it took 12 days, which I thought was quite long. I would start to cause a fuss - 7 weeks is clearly unacceptable, especially as my logic board was shipped to the Sheffield Apple store rather than being fitted at the AppleCare centre.
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sjtaylor84

 
Member Since: Apr 01, 2006
Location: Kent, England
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Think I'll do that. Does replacing the logic board fix the heat problem?

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Originally Posted by cazabam
I'm not sure why it's taking that long - I recently had my macbook logic board replaced and it took 12 days, which I thought was quite long. I would start to cause a fuss - 7 weeks is clearly unacceptable, especially as my logic board was shipped to the Sheffield Apple store rather than being fitted at the AppleCare centre.
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cazabam

 
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It sounds like it'll fix your heat problem - it sounds like it was extremely hot! You'll get 'normal' macbook temperatures - normal core temp approx. 60C, case temp between 30 and 50 depending on load and, more importantly, ventilation.
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sjtaylor84

 
Member Since: Apr 01, 2006
Location: Kent, England
Posts: 126
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30 to 50 case temp still seems pretty hot! So is it normal for the macbook not to be able to be used on your lap because of the heat?!

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Originally Posted by cazabam
It sounds like it'll fix your heat problem - it sounds like it was extremely hot! You'll get 'normal' macbook temperatures - normal core temp approx. 60C, case temp between 30 and 50 depending on load and, more importantly, ventilation.
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cazabam

 
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It depends on what you're doing. Don't forget your body temperature is 35C :-)

However, yes, you are right. When the core temperature, and so the case temperature, goes up then it's not recommended that you use them on your lap. Apple have been careful to market them as 'notebooks', rather tha 'laptops' for this reason, and there are notices on the support site and in the manual about it.

That being said, I've been sat with my macbook on my lap for nearly 3 hours and it's fine. However, yesterday I was encoding a DVD while writing a document and sorting photos (core temp 82C) and it got too hot to keep on my lap directly. Putting it on a lap tray sorted that right out, though, and as soon as the DVD was finished it went back to normal pretty quickly.
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Aptmunich

 
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Yep... it's normal for computers that run this quiet but have this much power in such a small enclosure to get that warm.

The new logicboard might make a slight difference, but it should still not be used on your lap for long periods of time.
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JonathanJungløv
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Hi - where and how do i check the core temperature? Will the MacBook shut down in overheating? hopefully? Im quite new with computers and especially mac, but im a happy turnover with many thoughts...
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