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  1. #1
    Toasted MacBook Pro. Apple store/ care experience?

    Member Since
    Apr 26, 2014
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    1
    Toasted MacBook Pro. Apple store/ care experience?
    Hi all,

    Tragic accident yesterday. Slipped up on a wet floor and smashed a bottle of wine in my bag which of course has my work machine in it ( protective sleeves are not 100% wine proof it seems)

    Dried it overnight etc in vain hope, but already knew the screen had been affected by purple stain when I turned it off post accident.

    Although I switched the machine off, I took it to the apple store this morning, but was told it would be weeks to send off and get an answer

    So took it to a local repair shop, who just gave me the news. Toasted logic board. Didn't even turn on machine, so just assuming the retina is done for also.

    They did disconnect the battery, to ensure no further damage. Hard drive is recoverable apparently.

    Slightly bricking it, as expect my boss will make me pay for this, even though he was there at scene and knows it was an accident.

    Just wondering what peoples experience of apple are in a case like this? Machine is just 6 months old, but of course know the warranty/ apple care is voided by spill.

    Just trying to get a plan of action before facing the music on Monday. Should I go back to apple store for any reason??

    Cheers,

    Chris,

  2. #2
    Toasted MacBook Pro. Apple store/ care experience?
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,206
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Just trying to get a plan of action before facing the music on Monday. Should I go back to apple store for any reason??
    The only reason to go back to the Apple Store is to buy a new retina machine to replace the one you destroyed.

    I don't know how many tales of woe we have received here at our forums describing accidents and spills. But they all usually end the same way.... minus one computer and minus many $$$.

    Sorry about your loss and hopefully you have an understanding boss!

  3. #3
    Toasted MacBook Pro. Apple store/ care experience?
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    18,940
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Very sorry to hear of this, but wine being highly acidic there's not much hope of recovery there, and Apple can't really cover you on this as the accident was your responsibility, I'm afraid.

    The hard drive and its data should be recoverable, you might be able to sell some other parts of the unit for parts, but ultimately ... yep, new machine. Lesson learned: liquids (even contained liquids) should never be kept near a computer.

  4. #4
    Toasted MacBook Pro. Apple store/ care experience?
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
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    20,020
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Alas liquid spills are not covered and the MBP has special indicators inside to show liquid damage.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  5. #5
    Toasted MacBook Pro. Apple store/ care experience?
    cowbrain's Avatar
    Member Since
    Apr 05, 2009
    Location
    London UK
    Posts
    139
    Specs:
    MBP 2.9GHz i7, 16GB DDR, 512GB, , MB black 2.4GHz core two duo, 4GB RAM, 500gb hdd (7200 rpm) 10.6.8
    Never mind the MBP - what about the wine! Priorities and all that.

    Seriously, though. As others have said - I'd be surprised if you got any joy from AppleCare, liquid damage is outside the cover. Bite the bullet, buy a new one - and hope to salvage some cash back by selling the damaged one for spares? Expensive stuff. Sorry for your loss!

    If your boss was there etc, maybe he/she will understand and pay for it?
    Good luck. CB
    MBP 2.9GHz i7, 16GB DDR(Crucial), 512GB SSD (Crucial M550) OSX 10.9.5
    Macbook black, 2.4GHz core2duo, 4GB ram, 500GB HDD(7200rpm), OS X 10.6.8
    iPhone 4S

  6. #6
    Toasted MacBook Pro. Apple store/ care experience?

    Member Since
    Oct 25, 2012
    Posts
    7
    when I spilled coffee on my macbook pro, I also took it to a mac store, they had it repaired and returned to me in three day's

  7. #7
    Toasted MacBook Pro. Apple store/ care experience?
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    31,466
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by Goldenchris79 View Post
    Just wondering what peoples experience of apple are in a case like this? Machine is just 6 months old, but of course know the warranty/ apple care is voided by spill.
    If what you're asking is...will the repair be less expensive if Apple does it. Basically replacing the logic board is very expensive...but...since this is only a 6 month old computer...the repair may be less expensive than purchasing a new computer. But this also depends on whether or not the computer needs more than a logic board.

    In many cases (if the computer is a couple years old or more)...and the logic board needs to be replaced...then it is usually not worth it. Since the cost of the repair can equal or exceed the value of the computer.

    Good luck,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

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