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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

white screen of death


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muircheartaigh

 
Member Since: Apr 04, 2014
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I normally work with PC's but for the past few days I've had a Macbook Pro. I was looking forward to the experience as I had been impressed by the Apple Mac's reputation.
Yesterday I clicked 'Yes' to a message offering automatic updates. After installation I went for the automatic re-boot and when the machine restarted I was presented with the white screen of death. Furthermore I can't turn the machine off. I've held down the power switch for well over the required 10 secs; I've tried the cmd+R that posts in other forums have suggested. Nothing doing.
If anything like this happens with a PC laptop I remove the battery from the back simply by sliding back the holding catch. Not so with the Macbook Pro. The only way to get at the battery is to remove the back which is secured with 10 screws. I don't want to start dismantling the machine just to be able to turn it off.
Even if I do manage to turn it off I strongly suspect, from what I've read in other forums, that I'll still get the white screen when it restarts.
Can anyone out there offer a solution to the problem and thereby perhaps restore the enthusiasm I once felt for the Apple myth
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pigoo3

 
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Member Since: May 20, 2008
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Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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Has this computer worked properly at all while you've had it (before this update)?

Try an SMC Reset:

Intel-based Macs: Resetting the System Management Controller (SMC)

- Nick

- Too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some slow computer tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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muircheartaigh

 
Member Since: Apr 04, 2014
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Thank you Nick, resetting the SMC did the trick.

You were far more use than Apple's help team whose final advice (after suggesting things I'd already done) was to take it to a repairer.

The great thing is that my sister, whose machine it is, walked in ten minutes after I got it going. Perfect timing. She say's you're wonderful.

Thanks again Nick,

Michael
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pigoo3

 
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Member Since: May 20, 2008
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Mac Specs: 13" MB 2.4ghz, 2gig ram, OS 10.7.5

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Quote:
Originally Posted by muircheartaigh View Post
...resetting the SMC did the trick.
Absolutely awesome! Glad it worked...and it wasn't something more serious.

- Nick

- Too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some slow computer tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
- Apple Battery Info. Battery
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