Results 1 to 4 of 4
  1. #1
    white screen of death

    Member Since
    Apr 04, 2014
    Posts
    2
    white screen of death
    I normally work with PC's but for the past few days I've had a Macbook Pro. I was looking forward to the experience as I had been impressed by the Apple Mac's reputation.
    Yesterday I clicked 'Yes' to a message offering automatic updates. After installation I went for the automatic re-boot and when the machine restarted I was presented with the white screen of death. Furthermore I can't turn the machine off. I've held down the power switch for well over the required 10 secs; I've tried the cmd+R that posts in other forums have suggested. Nothing doing.
    If anything like this happens with a PC laptop I remove the battery from the back simply by sliding back the holding catch. Not so with the Macbook Pro. The only way to get at the battery is to remove the back which is secured with 10 screws. I don't want to start dismantling the machine just to be able to turn it off.
    Even if I do manage to turn it off I strongly suspect, from what I've read in other forums, that I'll still get the white screen when it restarts.
    Can anyone out there offer a solution to the problem and thereby perhaps restore the enthusiasm I once felt for the Apple myth

  2. #2
    white screen of death
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    31,501
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Has this computer worked properly at all while you've had it (before this update)?

    Try an SMC Reset:

    Intel-based Macs: Resetting the System Management Controller (SMC)

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  3. #3
    white screen of death

    Member Since
    Apr 04, 2014
    Posts
    2
    Thank you Nick, resetting the SMC did the trick.

    You were far more use than Apple's help team whose final advice (after suggesting things I'd already done) was to take it to a repairer.

    The great thing is that my sister, whose machine it is, walked in ten minutes after I got it going. Perfect timing. She say's you're wonderful.

    Thanks again Nick,

    Michael

  4. #4
    white screen of death
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    31,501
    Specs:
    2011 13" MBP 2.3ghz, 8gig ram, OS 10.7.5
    Quote Originally Posted by muircheartaigh View Post
    ...resetting the SMC did the trick.
    Absolutely awesome! Glad it worked...and it wasn't something more serious.

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. White Screen of Death? Please Help
    By sarahghasedi in forum Apple Notebooks
    Replies: 5
    Last Post: 10-20-2013, 10:18 PM
  2. White Screen of Death
    By mdscouter in forum Apple Notebooks
    Replies: 1
    Last Post: 03-28-2013, 01:50 PM
  3. White Screen of Death
    By HiWhatsUpNothin in forum Apple Notebooks
    Replies: 8
    Last Post: 02-09-2011, 09:11 AM
  4. White Screen of Death
    By oliverjackson in forum Apple Notebooks
    Replies: 6
    Last Post: 10-06-2010, 07:59 PM
  5. White screen of death
    By KJPeppers in forum Apple Desktops
    Replies: 1
    Last Post: 08-04-2009, 11:16 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •