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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Macbook Pro Retina late 2013 restart


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sgreskov

 
Member Since: Dec 07, 2013
Posts: 2
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I didn't notice for about an hour after I first opened my computer for the day, but it had apparently restarted itself. A message came up saying it restarted because of a problem, and here is the error report. I just got this thing and I'm hoping nothing serious is wrong, Can someone please help me figure this out so I can trade it in if need be.

Anonymous UUID: F2973EC7-2101-10FE-F2F7-5D72305CF2EC

Sat Dec 7 00:29:44 2013
panic(cpu 4 caller 0xffffff80074db94e): Kernel trap at 0xffffff80074a8043, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000000a086000, CR4: 0x00000000001606e0
RAX: 0x0000000000000080, RBX: 0x0000000000000000, RCX: 0xffffff8007ad0320, RDX: 0xffffff8007ad01c0
RSP: 0xffffff81cf7cbc70, RBP: 0xffffff81cf7cbd80, RSI: 0xffffff8014c08b90, RDI: 0xffffff8007ad01c0
R8: 0x0000000000000000, R9: 0x0000000000000010, R10: 0x0000000000000001, R11: 0xffffff800742fe30
R12: 0xffffff8007ad0390, R13: 0x00000000003e602d, R14: 0x0000000000000001, R15: 0x0000000000000007
RFL: 0x0000000000010206, RIP: 0xffffff80074a8043, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4

Backtrace (CPU 4), Frame : Return Address
0xffffff81cf7cb900 : 0xffffff8007422f69
0xffffff81cf7cb980 : 0xffffff80074db94e
0xffffff81cf7cbb50 : 0xffffff80074f2dc6
0xffffff81cf7cbb70 : 0xffffff80074a8043
0xffffff81cf7cbd80 : 0xffffff800787dfb0
0xffffff81cf7cbef0 : 0xffffff80078deacf
0xffffff81cf7cbf00 : 0xffffff800789849c
0xffffff81cf7cbf20 : 0xffffff800744a15a
0xffffff81cf7cbfb0 : 0xffffff80074d6b37

BSD process name corresponding to current thread: kernel_task

Mac OS version:
13A3017

Kernel version:
Darwin Kernel Version 13.0.2: Sun Sep 29 19:38:57 PDT 2013; root:xnu-2422.75.4~1/RELEASE_X86_64
Kernel UUID: C51C3998-66EA-3C1B-A46E-90943DA76DF4
Kernel slide: 0x0000000007200000
Kernel text base: 0xffffff8007400000
System model name: MacBookPro11,3 (Mac-2BD1B31983FE1663)

System uptime in nanoseconds: 61190346564893
last loaded kext at 58189420485483: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f89a82000, size 20480)
last unloaded kext at 58301694049253: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7f89a82000, size 16384)
loaded kexts:
com.alxn1.driver.wjoy 1
org.virtualbox.kext.VBoxNetAdp 4.3.2
org.virtualbox.kext.VBoxNetFlt 4.3.2
org.virtualbox.kext.VBoxUSB 4.3.2
org.virtualbox.kext.VBoxDrv 4.3.2
com.apple.filesystems.smbfs 2.0.0
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.filesystems.autofs 3.0
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.2.1f2
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AGPM 100.14.14
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleHDA 2.5.8fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.GeForce 8.2.0
com.apple.driver.AppleIntelHD5000Graphics 8.2.0
com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.2.1f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleCameraInterface 4.20.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleIntelFramebufferAzul 8.2.0
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleMuxControl 3.4.28
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleUSBCardReader 3.4.0
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 660.4.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.5
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AirPort.Brcm4360 820.21.47
com.apple.driver.AppleUSBXHCI 660.4.2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.8fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOAcceleratorFamily 98.9
com.apple.nvidia.driver.NVDAGK100Hal 8.2.0
com.apple.nvidia.driver.NVDAResman 8.2.0
com.apple.iokit.IOBluetoothFamily 4.2.1f2
com.apple.iokit.IOSurface 91
com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.2.1f2
com.apple.driver.AppleHDAController 2.5.8fc1
com.apple.iokit.IOHDAFamily 2.5.8fc1
com.apple.AppleGraphicsDeviceControl 3.4.28
com.apple.iokit.IOAcceleratorFamily2 98.9
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.IOPlatformPluginFamily 5.7.0d1
com.apple.driver.AppleGraphicsControl 3.4.28
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOGraphicsFamily 2.4
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.5
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.driver.AppleThunderboltDPInAdapter 3.1.2
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.2
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.3
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.driver.AppleThunderboltNHI 1.9.8
com.apple.iokit.IOThunderboltFamily 3.2.3
com.apple.iokit.IO80211Family 600.34
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 660.4.2
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0

System Profile:
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.47)
Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: iPhone
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
Model: MacBookPro11,3, BootROM MBP112.0138.B02, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f3
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In, 1024 MB
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, 0x000000000000000000000000000000000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (6.30.223.154.47)
Bluetooth: Version 4.2.1f2 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: Internal Memory Card Reader
USB Device: iPhone
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1
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chscag

 
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The error or restart is known as a kernel panic. From the panic log you posted it's hard to say what caused it. At first glance it looks like a memory fault but that I'm not sure of. And since your machine contains two graphic processors (nVidia and Iris Pro) it could be coming from there. Or, it may be nothing...

But since kernel panics are usually associated with hardware problems and being your rMBP is new and the more expensive model, I would take it back to Apple and ask for a new one. As long as you're within 14 days of purchase, it's a no questions asked return and swap out.
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sgreskov

 
Member Since: Dec 07, 2013
Posts: 2
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Quote:
Originally Posted by chscag View Post
The error or restart is known as a kernel panic. From the panic log you posted it's hard to say what caused it. At first glance it looks like a memory fault but that I'm not sure of. And since your machine contains two graphic processors (nVidia and Iris Pro) it could be coming from there. Or, it may be nothing...

But since kernel panics are usually associated with hardware problems and being your rMBP is new and the more expensive model, I would take it back to Apple and ask for a new one. As long as you're within 14 days of purchase, it's a no questions asked return and swap out.
I've had it for a bit over a month but I do have Applecare. Any idea if that changes things?
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harryb2448

 
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Normal warranty is twelve months and AppleCare is three years, although this does seem to vary from country to country.

Take it straight back.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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