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  1. #1
    unable to delete mail

    Member Since
    Oct 20, 2013
    Posts
    8
    unable to delete mail
    When I delete my messages on my macbook, I get a message saying that "messages could not be moved to mailbox trash - on my mac.
    Error occurred while moving messages to mailbox trash on my mac.
    When I click the ? it says Topic unavailable, could not be found

  2. #2
    unable to delete mail
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
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    Specs:
    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Hello and welcome to the forum!

    You might want to provide some more information: 1) OS X installed; 2) Assume that you are using the 'Mail' app of OS? 3) Which mail service are you using, e.g. Gmail, Yahoo, other(s)? 4) How are the servers set up, i.e. IMAP or POP3 for incoming mail; SMTP for outgoing mail? and 5) Is the 'Trash' folder the one w/i the Mail app or the one on the server (mine has both). Answers to these questions will help others provide much more specific advice - good luck! Dave

  3. #3
    unable to delete mail

    Member Since
    Oct 20, 2013
    Posts
    8
    I have OS X 10.7.5.
    I have g mail (IMAP) and Thunderbird (Mozilla)(POP, outgoing is SMPT.
    Trash folder is on the tool bar.

    How would I find out if I'm using OS mail app?

  4. #4
    unable to delete mail
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
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    Specs:
    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Quote Originally Posted by cheald19 View Post
    I have OS X 10.7.5.
    I have g mail (IMAP) and Thunderbird (Mozilla)(POP, outgoing is SMPT.
    Trash folder is on the tool bar.

    How would I find out if I'm using OS mail app?
    Thanks for the information - also curious if this has always been an issue and 'how' the problem relates to the use of Thunderbird; now I've not used that program but assume that it is an email client that you installed on your computer - correct? If so, is your Gmail account configured w/i Thunderbird?

    Now I'm on Mavericks (10.9) and have used 10.8 (assume that 10.7.5 is similar?) - the icon for the OS mail app (called 'Mail') is a postage stamp w/ a bird - attached is a portion of the app opened on my laptop; the mailboxes at the top are on my computer, while those listed under Yahoo are on their server (my account is w/ Yahoo; plus, I retrieve mail from a Road Runner account).

    I'll stop there so you can respond to the questions above; if you are not using 'Mail', then switching over might be a consideration - Dave
    Attached Images Attached Images

  5. #5
    unable to delete mail

    Member Since
    Oct 20, 2013
    Posts
    8
    Actually, I believe the problem may be with g mail. 99percent of my incoming and outgoing mail is from Thunderbird, which my internet provider installed.

    I don't think that Thunderbird is configured with g mail, but I could be wrong.

    All my deleted thunderbird messages end up in gmail deleted messages. The same problem I had when I had hotmail.

  6. #6
    unable to delete mail
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
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    2,547
    Specs:
    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Quote Originally Posted by cheald19 View Post
    Actually, I believe the problem may be with g mail. 99percent of my incoming and outgoing mail is from Thunderbird, which my internet provider installed.

    I don't think that Thunderbird is configured with g mail, but I could be wrong.

    All my deleted thunderbird messages end up in gmail deleted messages. The same problem I had when I had hotmail.
    Well, I've never used Thunderbird, so cannot really help - I'm sure that your Gmail account could be configured into the email client, but you'll need to figure out how or obtain some assistance - sorry.

    For me, I would probably want to remove Thunderbird and switch to the native Mail app as discussed in my previous post, but again I cannot help you in 'changing over' - not sure what else to suggest at this point - Dave

  7. #7
    unable to delete mail

    Member Since
    Oct 20, 2013
    Posts
    8
    Thank you very much Dave.

  8. #8
    unable to delete mail

    Member Since
    Dec 31, 2010
    Location
    Preston, Lancs, UK
    Posts
    445
    Specs:
    Mac Mini 2011 i5 2.3/8GB, MBPr 15 2013 with i7/16GB both running Yosemite
    Gmail is IMAP, meaning that it syncs with folders in the cloud (Google's servers) whilst your internet provider has given you a POP3 account, where the mail only gets stored on your PC under most circumstances.

    It sounds like your mail program (I used to use Thunderbird when I had Windows PCs but haven't used it for about 3 years now) is trying to put the deleted messages into a local trash folder, and when you delete on your IMAP account it should actually go to the trash folder on the Gmail server.

    If you highlight a Gmail message and try deleting it a different way (maybe try the delete key) does that give you the same error message?

  9. #9
    unable to delete mail
    cradom's Avatar
    Member Since
    Feb 14, 2004
    Location
    Nederland, Texas
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    4,081
    Specs:
    13in macbook - 10.10.4
    You need to set up Thunderbird for imap for Gmail. Go here: https://support.google.com/mail/answ..._topic=3397500
    Click on Thunderbird. Might want to print it out. Also you need to set Gmail to imap if it isn't already.
    Craig Domingue
    (\__/)
    (='.'=) This is Bunny. Copy and paste Bunny into your
    (")_(") signature to help him gain world domination

  10. #10
    unable to delete mail

    Member Since
    Oct 20, 2013
    Posts
    8
    Red face
    Thank you. I believe I fixed the problem. I had to go to gmail.com and delete the messages from there. Hope it works..

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