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Apple Notebooks Apple's notebook computers including MacBook Pro, MacBook, MacBook Air, PowerBook, and iBook.

Apple Admits SSD failures Macbook Air 2012/2013


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VAMountaineer

 
Member Since: Oct 08, 2013
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MacBook Air Flash Storage Drive Replacement Program

I've known this problem was pretty widespread for 2-3 months, and Apple has known about it for at least 6 months. Took 'em a while to come up with admitting it...


Apple has determined that certain 64GB and 128GB flash storage drives used in the previous generation of MacBook Air systems may fail. These systems were sold between June 2012 through June 2013.

Apple or an Apple Authorized Service Provider (AASP) will repair or replace affected flash storage drives, free of charge.

If you ran a firmware update and were directed to this web page, skip to Replacement Process section for next steps.

To see if your drive may be affected, go to the Mac App Store, click on Updates and choose the MacBook Air Flash Storage Firmware Update 1.1. The firmware update will test your drive to see if it is affected. You will be directed back to this page for next steps if needed.

IMPORTANT: If your drive is affected, we strongly recommend that you do not install any operating system updates or new applications. We also recommend backing up your data on a regular basis until you bring your MacBook Air in for service. Learn more about backup options
Replacement Process

If your MacBook Air has an affected flash drive, please contact one of the Apple service providers below to schedule an appointment to determine if the drive can be repaired or if it needs to be replaced:

Apple Retail Store - Set up an appointment with a Genius.
Apple Authorized Service Provider - Find one here.
Apple Technical Support - Contact us for local service options.

Before you bring your MacBook Air in for service, please back up your data. Learn more about backup options.
Additional Information

You will be able to reinstall the operating system version that shipped with your product by going to the Mac App Store. Any other applications or other data should be restored from the back up that you made before the replacement.

If you believe you have paid for a repair or replacement due to this issue, contact Apple regarding a refund.

This worldwide Apple program does not extend the standard warranty coverage of the MacBook Air.

The program covers affected MacBook Air for three years after the first retail sale of the unit. Apple will continue to evaluate service data and will provide further updates to this program as needed.
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pigoo3

 
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Quote:
Originally Posted by VAMountaineer View Post
I've known this problem was pretty widespread for 2-3 months, and Apple has known about it for at least 6 months. Took 'em a while to come up with admitting it...
The corporate wheels move pretty slowly sometimes! I'm sure Apple (like any corporation) throughly & legally investigated this before declaring that they (Apple) were responsible.

Just think if Apple reacted too quickly...then found out they really weren't at fault. That would be a pretty costly error (and some "head's would roll" internally).

Apple has had problems before...and admitted to it.

- Nick

- Too many "beachballs", read this: Beachballs
- Computer seems slower than it used to? Read this for some slow computer tips: Speedup
- Almost full hard drive? Some solutions. Out of Space
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