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OWC SSD Firmware won't update


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MacInWin

 
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I have an OWC Mercury EXTREME Pro 6G SSD as my boot drive (500GB). It's at firmware revision 502ABBF0. I got an email from OWC suggesting strongly that I update the firmware to the latest revision and with a link to their software to do that. Got the software, installed it as directed on a USB Stick and booted from it. Boot worked, got a desktop and a legal disclaimer, then the firmware update utility started and reported there was no SSD installed. Called OWC, was told to move the SSD to the Optical bay and repeat the update. Did that, still No SSD installed. Called OWC, got a technician who said that moving it to the optical bay was useless, so I moved it back to the original location and tried again. Still no luck.

I then booted from the USB stick and after the legal disclaimer, exited the firmware update program to the desktop, but there were no folders, no menus, no access to anything (skinny Linux, I suppose). Just on a lark, I double-tapped on the desktop and a new folder appeared. When I opened the new folder, I had access to the file structure, where I found the SSD was mounted! So much for the utility not finding an SSD...

So I tried unmounting the SSD and re-running the update utility with the exact same results. No SSD found (even though it mounted). Called OWC again, got another technician, went through the drill and history and ended up nowhere. He again emphasized that if I wanted to upgrade to Mavericks, I REALLY, REALLY needed the firmware updated. He had me wait online while he passed what I had found about the SSD being mounted to the "Programmers" and when he returned he indicated that they had no fix. He offered that if they didn't get it fixed, they would send me a new SSD, with the firmware at the right level, and I could send back the older one.

Today I tried OWC again, got a tech on their chat system, went through the drill, got nowhere, but she indicated that they would NOT replace the drive, that I could send it to them to update and return to me. When I complained that to do that would leave me with no machine for whatever time they took, she refused to send out a replacement and let me return the old one.

If I simply mount the USB Stick, it looks like it's a version of Ubuntu without any of the typical tools for Ubuntu. It boots to the one legal disclaimer and then the utility, nothing else seems to be available.

Anybody else have this setup? Anybody get the firmware update to run?Anybody got any ideas how to get the update on my SSD? It's a MBP 8,3, early 2011 17". Run latest Mountain Lion version. I still have the USB stick with the OWC Linux and updater software, it still doesn't detect the SSD.

I could just buy a new SSD, but thought that before I took that route I'd ask here.

One thing for sure, if I buy a new one it definitely isn't coming from OWC.

- Jake
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harryb2448

 
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Send an email to OWC Larry. Had identical problem with that drive and had to return it to OWC who replaced it f.o.c.

Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!
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MacInWin

 
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What's an OWC Larry? I've talked to an OWC Morgan and OWC Cynthia, both of which were useless. How do I get to OWC Larry?

- Jake
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VAMountaineer

 
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Quote:
Originally Posted by MacInWin View Post
What's an OWC Larry? I've talked to an OWC Morgan and OWC Cynthia, both of which were useless. How do I get to OWC Larry?
Larry's the guy who started OWC. He's cheap... as in REALLY CHEAP. But he'll treat ya right..
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MacInWin

 
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No luck with OWC. They want me to send them the drive to update, no offer of any way to keep me going while they mess with it. So I've bought a replacement SSD from Crucial, will install that as the boot drive, then send the OWC one to them to update the firmware, then move it to the data doubler when it returns. That should make this thing fly!

- Jake
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chscag

 
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Now I understand your other post a bit better. Make sure you backup everything on that SSD before you send it back to OWC. That drive may be heading south and instead of OWC updating the firmware, they may just replace it.
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