Results 1 to 7 of 7
  1. #1


    Member Since
    Aug 16, 2013
    Posts
    2
    2011 17" MBP caught fire this morning
    Saw this over on Macrumors. My charger had a similar thing happen, scary. Is there a recall for magsafe chargers?

    I've had a fun morning. My 17" MBP decided to catch fire, and I woke up to the smell of plastic burning and smoke. Was about to rush to the kitchen, but when I got out of bed, I noticed my charger, corner of my MBP, and carpet were burning green/orange flames. It looked like there was burning inside the computer as well, because smoke was coming from the inside of the computer, not just the outside.

    The corner of the MBP is burned, and will no longer turn on. Also in the corner, the aluminum is scorched up. The charger is melted, and theres a big burnt hole in my carpet.

    I don't use this machine a lot, and everything has been kept in great condition.

    Health Information:
    Cycle Count: 227
    Condition: Normal



    I did have to return it once to Apple, two days before warranty expired, due to a failed harddrive. I was in a rush to get to school, and then said that I could purchase Applecare when I picked it back up. As I was in the Apple Store picking it up (4/2/2012), I got a call letting me know that my grandma had passed away. It made me kind of forget about the whole Applecare thing, so I left. I came back a few days later, asking if I could still buy Applecare, and was denied. Here's the most annoying part though: since the repair, the machine would randomly turn on and off, making it impossible to use for anything beyond casual usage. I filled out the survey they emailed me notifying them of this problem, and got no response. I went in later, and was told I would need to pay to have it fixed since it was no longer under warranty, despite wanting to buy Applecare while it was still under warranty.

    I'm now thinking that there must have been a short or something that could have caused the fire. I don't know much about electrical stuff, but the charger had no fraying, and was always wrapped and kept nice. The entire computer was always babied.

    Very disappointing on Apple's part.

    1. HD Replacement caused the computer to randomly turn off / on after they did the service.

    2. Wouldn't let me purchase Applecare after a few extra days of being out of warranty.

    3. Said I had to pay to fix the computer even though the problems happened due to their repair.

    4. Now I have a very expensive paperweight, and a large burnt hole in my new carpet. Also, no homeowners insurance.


    Just thought I would rant for a bit. Apple Store in question is the University Village Apple Store in Washington. I still have my iMac, but now it looks like I'll need to buy a new machine for portable usage. I will NOT be purchasing another Apple computer, that's for sure. Thanks for listening, and sorry for ranting. Just a bit upset, and kinda at a loss about what to do.


    I'll post up some photos ASAP.

  2. #2

    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,754
    It's possible Apple made a faulty repair and as a result should be liable. However, we are in no position to determine that ourselves, and it's a fair bet Apple won't easily own up to it. They already are refusing to service a problem that had been going on since they repaired it, although in all fairness to them, it may not be related and it's not clear from here how long it went past the warranty expiration before you reported it. You can try continuing to keep making noise about it (nicely, mind you), and perhaps eventually get a sympathetic ear.

    You can also do your homework and see if this is a widespread problem and see if perhaps there is a class action lawsuit building. Barring that, you will need a lawyer to pursue Apple yourself. Or heck, call the desk of a local TV news station that runs consumer advocate stories. Maybe they'll be of help.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  3. #3


    Member Since
    Sep 02, 2013
    Posts
    2
    Quote Originally Posted by lifeisabeach View Post
    It's possible Apple made a faulty repair and as a result should be liable. However, we are in no position to determine that ourselves, and it's a fair bet Apple won't easily own up to it. They already are refusing to service a problem that had been going on since they repaired it, although in all fairness to them, it may not be related and it's not clear from here how long it went past the warranty expiration before you reported it. You can try continuing to keep making noise about it (nicely, mind you), and perhaps eventually get a sympathetic ear.

    You can also do your homework and see if this is a widespread problem and see if perhaps there is a class action lawsuit building. Barring that, you will need a lawyer to pursue Apple yourself. Or heck, call the desk of a local TV news station that runs consumer advocate stories. Maybe they'll be of help.
    thank you for your advice, but I will likely just accept the loss and buy a new computer.

    ive updated my thread on macrumors with photographs and what happened when I went into the Apple store, and unfortunately, can either pay to have it repaired, or buy a new computer. A new laptop would be a lot more expensive, but I wouldn't be able to trust this computer again even if it was repaired.

    MacRumors Forums - View Single Post - 2011 17" MBP caught fire this morning.

  4. #4


    Member Since
    Aug 16, 2013
    Posts
    2
    Quote Originally Posted by gixxersixxer View Post
    thank you for your advice, but I will likely just accept the loss and buy a new computer.

    ive updated my thread on macrumors with photographs and what happened when I went into the Apple store, and unfortunately, can either pay to have it repaired, or buy a new computer. A new laptop would be a lot more expensive, but I wouldn't be able to trust this computer again even if it was repaired.

    MacRumors Forums - View Single Post - 2011 17" MBP caught fire this morning.

    I am also in washington. go to the apple store in bellevue mall if you can. They are much better with customer service

  5. #5


    Member Since
    Sep 02, 2013
    Posts
    2
    Thank you for the suggestion the aero! I will be posting my outcome shortly! (I am posting this from the Bellevue Apple store). You were absolutely right, they are making things right, and being extremely generous. More info to come!

  6. #6


    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
    Posts
    20,911
    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    Yay! I had a feeling ...

  7. #7

    dtravis7's Avatar
    Member Since
    Jan 04, 2005
    Location
    Modesto, Ca.
    Posts
    28,932
    Specs:
    iMac 2010 27" QuadI7 OSX10.11, iMac 2008 OSX10.11, MBP Late2011OSX10.11 , iPad Air, iPhone 3GS
    I just read his thread over at Mac rumors. Will let the OP post it here but it all turned out very good for the OP! So glad for him as I believe this was not his fault at all. Way to Go!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. My Macbook caught fire
    By AllisonVSC in forum Apple Notebooks
    Replies: 10
    Last Post: 10-10-2013, 07:26 AM
  2. Replies: 2
    Last Post: 10-10-2012, 08:35 PM
  3. Late 2011 MBP needs "early 2011" updates?
    By Kaioshoryuken1 in forum OS X - Operating System
    Replies: 1
    Last Post: 12-28-2011, 02:29 PM
  4. Magsafe 60W Power Adapter Caught Fire
    By Taxster in forum Other Hardware and Peripherals
    Replies: 15
    Last Post: 10-27-2011, 09:43 AM
  5. Our MacBook just caught on fire
    By Alabama Smith in forum Apple Notebooks
    Replies: 16
    Last Post: 03-03-2009, 07:52 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •